Senior Director of Patient Experience and Engagement, University Health Network

Laura Williams is the Senior Director of Patient Experience & Engagement for the University Health Network (UHN). UHN is a large multi-site organization with two large acute hospitals, 5 rehabilitation sites, and a cancer centre. The goal and mandate for this portfolio is to both lead and support UHN teams with patient engagement in organizational decision-making while supporting clinical teams to engage with patients and families at the point-of-care. The team also leads projects and programs focused on Digital Health, Interpretation, Health Literate Care Provision, and Caregiver Support.

Laura also has a deep commitment to support accessibility. She is pursing a Doctorate in Health Leadership and Rehabilitation at Queen’s University, sits on the Board of Trustees for Community Living Ontario and is Co-Chair for UHN’s Accessibility Committee.