Armed Forces Hospitals Taif Region – Saudi Arabia Ministry of Defense Health Services, Saudi Arabia

Dr. Muhammad Hasan Abid is the Regional Patient Experience (PX) Head; Chair of Continuous Quality Improvement and Patient Safety (CQI and PS) Scientific Research and Education, and Regional CQI and PS physician expert at the Armed Forces Hospitals Taif Region – Ministry of Defense Health Services, leading the development and implementation of the Regional CQI and PS department’s PX strategy. Dr. Abid is a Fellow and Mentor at the Institute for Healthcare Improvement (IHI), a Certified Patient Experience Professional (CPXP) from the Patient Experience Institute, a Certified Professional in Patient Safety (CPPS) from the Certification Board for Professionals in Patient Safety, a graduate of Harvard Medical School Masters of Healthcare Quality and Safety (MHQS) program with a Gold Medal Award, and recipient of the Powell Impact and Sustainability Scholarship Award for the Quantic School of Business and Technology’s Executive Master of Business Administration (EMBA) program. He is also a Patients for Patient Safety US Champion and an Editorial Fellow at the Global Journal on Quality and Safety in Healthcare. Having a wide range of experiences in multiple QI domains at benchmark healthcare institutions in the US (including Massachusetts General Hospital, Houston Methodist Hospital, and IHI), Middle East, and South-East Asia, he has worked to date at the intersection of medicine, clinical operations, patient safety and quality improvement science, and technology to improve healthcare delivery system-wide with a meaningful impact on people’s health and healthcare experience by developing cost-effective strategies. His areas of interest are leadership, whole system quality and safety, and person-centered care.