Senior Director, Europe Region, Institute of Healthcare Improvement (IHI), Scotland

Susan Hannah, MSc, Senior Director, Institute for Healthcare Improvement, has a background in high-care nursing. Prior to joining IHI, she was a lead for patient safety and clinical improvement in the Scottish health care system, responsible for the delivery of a safety programme across an NHS health board. Having trained as an Improvement Advisor with IHI, Ms. Hannah worked in the Scottish Government for seven years, performing improvement and leadership roles to influence the adoption of quality strategies in government and across public services in Scotland. She designed and led a national QI programme for schools and merged this with the Early Years Collaborative to establish and lead the Children and Young People Improvement Collaborative, a large-scale national programme delivering multiagency QI across boundaries, including health, other public services, and the third sector. Ms. Hannah joined IHI in January 2019 and works in the Europe Region and with global Strategic Partners. Her work involves leadership on delivery of complex multi-year partnerships with health care systems across Europe, and delivering quality improvement training. Susan is a Health Foundation Fellow with an MSc in Leadership and Quality from Ashridge Hult Business School. Susan lives near Glasgow in Scotland with her husband Ken.