Thursday 11 April 2024 | 15:00-16:00

Format: Presentation

Stream: Change

Content filters: Recommended for those new to quality improvement; Recommended for those working at system level in QI

We know that people who are empowered to be creative – to think outside the box and come up with innovative ideas for change – will have more joy in their work. But how do you create an environment that fosters that creativity and, dare we say it, fun? In this highly interactive session, we’ll hear from presenters who are creating the conditions in which people have the autonomy and tools to challenge the status quo in quality improvement. First, we will learn about the leadership practices that contribute to a culture of learning and foster joy in work. Second, we will explore the behaviours of successful entrepreneurs and learn how they can be applied in a health care setting. Together these approaches will equip you with powerful tools to advance change.

As a result of this session, participants will be able to:

• Identify the key factors contributing to joy within quality improvement


• Appraise the design of current improvement efforts and consider alternative approaches


• Consider how your own thinking might be restricted by ‘the box’ and be challenged to think beyond this


• Apply core principles from entrepreneurial thinking to your own situation

Christina Krause BC Patient Safety & Quality Council , Canada (chair)

PART 1: Been there, fun that: joyful QI for serious improvers

This session will help attendees identify practical ways to design and support quality improvement in a way that can maximise people’s engagement, enable them to feel connected to the meaning in the work, and incorporate creativity, joy and coproduction.

Amar Shah East London NHS Foundation Trust, Royal College of Psychiatrists and NHS England, England

Kate Hilton Independent Consultant, US

 

PART 2: Outside the box thinking from inside the box: find your inner entrepreneur 

Entrepreneurs are not afraid of ‘unsolvable’ problems, they are not fazed by limited resources or complex systems. We will share lessons from an experienced and successful entrepreneur that can help us to be much bolder in our current approach to healthcare improvement. We believe that entrepreneurial thinking is the perfect antidote to this and has the potential to unlock a much bolder approach to healthcare improvement for the future, as we each unleash our inner entrepreneur.

Sally Greensmith Ashford & St Peters NHS Foundation Trust, England