Friday 12 Apr | 15:00-16:00

Format: Workshop
Stream: Leading
Content filters: Co-presented with patients, service users or carers

Sue Holden Advancing Quality Alliance (AQuA), England (Chair)

Su Conquer Lived Experience Advocate, England (Chair)

PART 1: How to use the right data for decision-making

You reap what you sow. Let’s keep that in mind before we start spending money or prioritising initiatives in the healthcare system. In this session we will discuss when we have sufficient knowledge to act appropriately. Based on a spectacular Danish case about variation in the amputation-rate across Denmark, discussion will be focused on these questions:

• Which data are appropriate for leadership to assess quality?


• Are we asking the right questions if we want to know what treatment quality and patient safety is like for the patients we want to help?


• How do we engage patients in the discussions about prioritisation going forward?

As a result of this session, participants will be able to:

• Describe the elements in a cross-sectoral analysis of a patient trajectory


• Understand how to combine mixed methods to create a strong foundation for leadership decisions


• Discuss pros and cons in selecting methods to support leadership decisions related to quality and safety

Inge Kristensen PS! Danish Society for Patient Safety, Denmark

Jesper Gyllenborg Region of Zealand, Denmark

Vibeke Rischel PS! Danish Society for Patient Safety, Denmark

 

PART 2: Less is more: leadership insights and behavioural interventions for continuous improvement

Everyone knows that exercising and eating a healthy diet is good for you but for various reasons we don’t fully commit, cannot sustain or prioritise a healthy lifestyle and other things get in the way. Since 2016 we at NELFT have been striving to be a continuously improving organisation but just like with exercising and keeping a healthy diet it is challenging. Following an opportunity to review our complex organisation, we have reset and used the COM-B model to prime our quality improvement service to enable healthcare staff and service users to focus on continuous improvement.

As a result of this session, participants will be able to:

• Support organisational priorities such as patient outcomes, experience, staff health and wellbeing, whilst adding value as a partner within the system


• Collaborate with organisational departments eg innovation/transformation/clinical audit


• Understand real-world application of COM-B model to drive QI strategy and measure impact


• Have confidence in leading QI to create conditions for a quality management system to thrive

Mirek Skrypak NHS North East London Foundation Trust, England