St Vincent’s Health; Australia

Kylie brings more than 20 years’ experience in communications and engagement to her role as St Vincent’s Experience Program Manager. After 10 years as a senior communicator at St Vincent’s Hospital Melbourne, she joined the organisation’s head office in 2016 as the Inspired to Care lead. Creative engagement initiatives saw widespread staff embrace of the strategy’s person-centred care principles – to ensure that every person feels welcome, valued, and safe at St Vincent’s. Kylie has led the design and implementation of real-time surveying at St Vincent’s and provides ongoing leadership and support to a network of hospital champions, who drive local engagement.