Innovation in unprecedented times

Join us in Sydney to hear from industry leaders, discover new innovating pioneers and continue to build global networks for collaborating towards improving healthcare and patient safety across the world.



Our 2020 conference theme

Our conference theme in Sydney is Innovation in unprecedented times.

We are in a time of challenge and change on a new scale for humankind. The unprecedented circumstances arising from the Covid-19 pandemic have caused a surge in demand on healthcare systems and workers, requiring record-speed responses and adaptability in a complex and uncertain environment. Countries across the globe tackle similar challenges but in very different circumstances, creating an increased need for unity and collaboration.

Times such as these call for clear leadership, communication, learning and action. What can we learn from this? What will Quality Improvement look like in the future? How should healthcare evolve?

Australia has an impressive history of practical innovation and is home to an abundance of inspiring Quality Improvement initiatives, with a focus on consumer experience, digital adoption and change at scale and pace. Inspired by this future thinking and agile approach, we will explore how Quality Improvement evolves in a year unlike any other.


Conference streams

To help you navigate the programme, the content is organised into 6 core streams:

  • Safety

One of the biggest challenges facing the global quality movement is limiting the harm caused by medical error. Sessions in this stream will consider innovative ways to tackle this issue, considering how we prevent adverse events through advances in technology, process and human factors training.

  • Quality, Cost, Value

More care is not always better; overtesting and overprescribing can lead to a worse outcome for the patient and an intolerable strain on the healthcare system. Sessions in this stream will consider how to improve efficiency of care by creating new models, process improvements or pathways that are focussed on what matters most to the patient.

  • Patient and Family-Centered Care

A core value of the quality improvement movement is moving from a place where healthcare is provided to the patient, to a collaborative space where patients have agency over the design, process and outcomes from their care. Sessions in this stream will consider how we keep the patient at the heart of healthcare, the value of co-designing projects with service users, and the benefits of patients taking the lead in improving lives for their communities.

  • Population and Public Health

The quality improvement movement recognises that to improve outcomes for a population we need to promote health as well as prevent illness, and ensure everyone has equal access to care. Sessions in this stream will look at innovative approaches to improving health outcomes on a national scale, as well as how new approaches can reach the most vulnerable people in our communities.

  • Building Capability and Leadership

To implement a new revolution in quality of care, organisations need to empower individuals at every level to be agents for change. Sessions in this stream will consider how we can disseminate learning and knowledge, build networks, optimise teams and scale up ideas from individual projects to international programmes.

  • Improvement methods – NEW for 2020

Any successful quality improvement strategy needs to be underpinned by a robust methodology and framework so that results can be measured, evaluated and shared. Sessions in this stream will consider how we analyse these methodologies, and what new models and approaches could transform the way we take ideas through to successful implementation.

Navigating the programme

This year we will have over 30 inspirational sessions from all over the world to choose from. To help you make your selections, you can filter sessions by stream on our programme page, and also by session format. We’ve made sure there are a variety of learning styles on offer, including:

  • Interactive workshop – interactive workshop sessions give you the opportunity to connect with other delegates and work together on practical exercises, led by our expert speakers. Expect to come away with new connections and tangible outcomes to implement in your organisation.
  • Seminar – seminar sessions will feature one or more short presentations from our expert speakers, demonstrating how they delivered a project, the challenges on the way and how the results can be replicated, with time for questions at the end. Expect to come away inspired and with practical advice you can use in your daily work.
  • Rapid fire – rapid fire sessions are a fast paced format that will expose you to a number of exciting ideas on a theme. Speakers will be given between 5-10 mins each to present, with questions at the end. Expect to come away with a taster of a large number of projects, and a new perspective on what’s possible.
  • Panel – panel sessions are an opportunity for our expert speakers to discuss a complex issue, with plenty of time for questions from the audience. Expect to come away with a new viewpoint, and inspiration to create change.

View the full programme here, and make sure to register and select your sessions as soon as possible, as spaces fill up fast.

What’s new?

This year around 75% of the programme will be made up of work that has never been presented before at the International Forum. We will have updates from some of the biggest quality improvement initiatives from across the globe, and have added a number of insightful features for you to explore:

  • Responding to crisis: We will explore and reflect on QI learning arising from the Covid-19 outbreak and what this means for the healthcare sector in future.
  • Ideas for innovation: In these fast paced and rapid fire sessions you’ll hear talks from those who have dared to do things differently and can demonstrate their results. They will address key themes such as digital progress, remote care and co-creating with consumers.
  • Quick talks: Join several shorter sessions in our new programme format, providing the chance to experience more content from an exciting array of speakers.
  • Reflection and consolidation: We know conferences deliver an enormous amount of information in a short space of time. Therefore, we have a protected slot to help you consolidate your learning so you feel ready to take action upon returning to work.


Still to come...

Look out for more details to be announced shortly on the following:

  • Inspirational keynote speakers (to be announced)
  • A new ‘Curiosity Cafe’
  • Celebrating 2020: The Year of the Nurse