Keynote Speakers
Ashley Bloomfield
Director-General of Health and Chief Executive at the Ministry of Health; New Zealand
Ashley Bloomfield is the Director-General of Health and Chief Executive at the Ministry of Health. He trained as a medical doctor at the University of Auckland, and later completed a Master’s in Public Health.
Dr Bloomfield has held several positions of leadership including Chief Executive at Hutt Valley District Health Board from 2015 to 2018, Director of Public Health, and a stint at the World Health Organization. His interests in public health are in the prevention of non-communicable diseases, however recently, Dr Bloomfield’s influential leadership has been on display as part of New Zealand’s Covid-19 pandemic response.
Derek Feeley
Former CEO and President, Institute for Healthcare Improvement (IHI); Scotland
Derek Feeley, CB, DBA, is a Senior Fellow at the Institute for Healthcare Improvement (IHI). He returned home to Scotland in 2020 having spent seven years with IHI, latterly as President and Chief Executive. He was responsible for driving IHI’s mission and strategy to improve health and health care worldwide.
On his return to Scotland, he was appointed as the Chair of the Independent Review of Adult Social Care which reported to the Scottish Government in February 2021. He serves as Board Advisor to the East London Foundation Trust, is a Board member of the Institute for Research and Innovation in Social Services and an Honorary Professor at the University of the West of Scotland. He also coaches and mentors several senior people in NHS Organisations.
Prior to joining IHI, Derek was the Director General for Health and Social Care in the Scottish Government and the Chief executive of NHS Scotland. In that position, he was the principal advisor to the Scottish Government on all health, health care, and social care policy matters as well as having leadership responsibility for NHS Scotland’s 140,000 staff. In 2013, Derek was made a Companion of the Order of the Bath by Her Majesty the Queen.
Donald M. Berwick
President Emeritus and Senior Fellow, Institute for Healthcare Improvement (IHI); USA
A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.
Euan Wallace
Secretary of the Victoria Department of Health; Australia
Professor Euan Wallace commenced as Secretary of the Department of Health in November 2020. Euan is an academic obstetrician and gynaecologist by training. With more than 30 years’ experience in clinical practice and medical research, and 15 years’ experience in clinical leadership and governance, Euan is a strong advocate for healthcare improvement and the consumer voice.
Euan was the inaugural CEO of Safer Care Victoria, the state’s lead agency for healthcare quality and safety. In July 2020, he was seconded to DHHS as Deputy Secretary, jointly responsible for case management, contact tracing and outbreak management. Euan was also formerly the Carl Wood Professor and Head of Department of Obstetrics and Gynaecology at Monash University.
His research interests are in fetal development, maternal health, stem cell biology and patient safety.
Göran Henriks
Chief Executive of Learning and Innovation, Qulturum; Sweden
Göran has been Chief Executive of Learning and Innovation at The Qulturum in the County Council of Jönköping, Sweden, since 1997. Qulturum is a centre for quality, leadership and management development for the employees in the County and also for health care on a regional and national level.
With forty years’ experience of management in the Swedish Health Care system. He is a member of the Jönköping County Council top management and Strategic Group. The county are ranked among the best in Swedish care with regards to patient satisfaction, access, clinical performance, safety and costs.
He is a senior fellow of the Institute for Healthcare Improvement and is the chair of the Strategic Committee of the International Forum on Quality and Safety in Healthcare.
Helen Bevan
Chief Transformation Officer, NHS Horizons; England
Helen is acknowledged globally for her expertise and energy for large scale change in health and care. During her 25 years as a change leader in the English National Health Service, Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients and for the staff who care for them.
She currently leads the Horizons team, which is a source of ideas and knowledge to enable the spread of improvements at scale. The team uses a variety of different tools and approaches including social movement thinking, community organising, improvement science, accelerated design and digital connectivity. It champions the role of emerging leaders, students and trainees at the forefront of radical change.
Teresa Anderson
Chief Executive, Sydney Local Health District; Australia
Dr Teresa Anderson is the Chief Executive of Sydney Local Health District, one of the leading public health services in Australia. She has more than 35 years of experience as a clinician and health service executive. She has a well-established reputation for implementing strategies to foster innovation and best practice, supporting collaboration and building partnerships.
She is an internationally recognised Speech Pathologist and is passionate about developing programs and services to support and improve the health and wellbeing of all people in the community. In 2018 Dr Anderson was appointed a Member of the Order of Australia (AM).
Dr Anderson is a Vice President and has been made a Fellow of the NSW Institute of Public Administration Australia, is a member of seven Medical Research, Health and PHN boards and is an active member of the Sydney Health Partners Governing Council and Executive Management Group, one of the first four centres in Australia designated by the NHMRC as an Advanced Health Research Translation Centre.
Mary Freer
Compassion Revolutionary; Australia
Mary is building a global Compassion Revolution. She is the creator of Compassion Labs and her focus is building compassionate leadership that will nurture a more mindful, resilient and kind workforce.
Over many years, Mary contributed to Australia’s national health and social care reform agenda through her work with state and commonwealth agencies. She has held executive leadership positions with national government, not for profit health care and social welfare services and in 2014 she founded Change Day Australia.
Mary is a Westpac Bicentennial Social Change Fellow, a TEDx Speaker, an Executive Coach and is the Executive Producer of Compassion Revolution and serves on the National Steering Team for the Pandemic Kindness Movement.
Her book Compassion Revolution: Start Now* Use What You Have* Keep Going* was published in November 2021.
Stewart Dowrick
Chief Executive, Mid North Coast Local Health District; Australia
For more than 30 years Stewart Dowrick has been at the forefront of the delivery of health services across metropolitan, regional and rural NSW.
Appointed Chief Executive of the Mid North Coast Local Health District in January 2011, Mr Dowrick works closely with a range of stakeholders and the community to provide healthcare through strategic and transformational leadership. In recent years, Mr Dowrick has led the health district through challenging times as the region faced natural disasters including bushfires and flood events, and the ongoing impact of the global COVID-19 pandemic. A passionate advocate for the health sector, Mr Dowrick sits on a range of local, regional and state committees and has an interest in higher education and research.
Mr Dowrick holds degrees from the University of NSW and University of Newcastle and is a Graduate of the Australian Institute of Company Directors. In December 2019, he received the honorary award of Doctor of Health Studies in recognition of his significant contribution to the health sector and his advocacy for greater access to quality healthcare for regional communities.
Other Speakers
Alexandra Barratt
Professor, Public Health, University of Sydney; Australia
Alexandra Barratt (MBBS, MPH, PhD) is a professor of Public Health at the University of Sydney. She is a lead investigator in Wiser Healthcare, an NHMRC Centre of Research Excellence to reduce overdiagnosis and overtreatment and improve healthcare sustainability, and of HEAL, Healthy Environments and Lives national network, also funded by NHMRC.
Major reductions in the carbon footprint of clinical care will be needed to achieve emissions targets but the evidence base to make these changes safely and effectively is lacking. Her research aims to fill this evidence gap. Alex has a longstanding interest in promoting science to the community and has won two Australian Museum Eureka prizes for medical reporting.
Amanda Larkin
Chief Executive, Mid North Coast Local Health District; Australia
Amanda Larkin leads more than 15,000 staff at the South Western Sydney Local Health District as the Chief Executive. As part of her role, Amanda provides strategic leadership and sound governance to achieve safe, equitable and quality health care for the growing and diverse population of south western Sydney, stretching from Bowral to Bankstown.
Amanda was appointed as Chief Executive in 2011 after working as the General Manager of Camden and Campbelltown Hospitals and the Queen Victoria Memorial Home.
Holding a Bachelor of Social Work and Associate Diploma in Environmental Service, Amanda has more than 30 years of experience in health service management.
In 2020, Amanda was recognised with an Honorary Doctorate from the University of NSW for her outstanding contribution to health care in south western Sydney.
She serves as a Board Member of the Ingham Institute of Applied Medical Research, South Western Sydney Primary Health Network and Health Infrastructure and is the Chair of the Sydney Partnership for Health, Education, Research and Enterprise (SPHERE).
Ana Hutchinson
Researcher, Deakin University/ Epworth HealthCare Partnership; Australia
Prof Anastasia Hutchinson is an experienced clinical and health services researcher who leads a team of researchers in the Deakin University- Epworth HealthCare, Centre for Quality and Patient Safety Research.
Our current research program focuses on innovative use of multimedia digital technology to enhance the consumer experience and promote participation in care and recovery.
Current work includes development of consumer resources to enhance recovery following joint arthroplasty surgery, caesarean birth and invasive cardiac surgery. Consumer resources are developed based on research evidence and using a process of co-design with clinical expert and consumers. Use of these resources by clinicians and consumers is currently being evaluated at Epworth Healthcare in Victoria.
Annie Lewis
Occupational Therapist, Eastern Health; Australia
Annie is an Occupational Therapist with clinical and management experience in acute, sub-acute, community and educational settings. She is currently a PhD candidate at La Trobe University and research officer at Eastern Health. Her area of research interest is in optimal delivery of health services, particularly in access to outpatient, ambulatory and community care. Her PhD is focussing on the application of the STAT model to medical outpatient services at Eastern Health.
Apurva Kasture
Junior Doctor Taranaki District Health Board; New Zealand
Apurva trained at the University of Auckland, New Zealand, and is currently working as a junior doctor in the Taranaki region. She has a passion for systems improvement, having completed prior research in population nutrition. In Taranaki, Apurva has completed rotations in several acute services, and has been involved in local audits and research projects.
Barb Vernon
Women’s & Children’s Healthcare Australasia; Australia
Barb Vernon (BA Hons, PhD) is the CEO of Women’s & Children’s Healthcare Australasia, a peak not-for-profit body of 200+ hospitals across Australia and New Zealand. WCHA seeks to accelerate the spread of excellence & innovation among hospitals through helping them to share data and expertise to improve care and outcomes for women and children. Under her leadership over the past 10 years, WCHA has partnered with both government and research organisations to facilitate improvements in clinical care and outcomes for priority groups of patients, such as women at risk of pre-term birth, children with global developmental delay or young people living with an eating disorder. She is passionate about closing the gap between evidence and practice in the maternity and paediatric care sectors, and sees the creation of Learning Health Networks as a key strategy to accelerating and sustaining improvement efforts.
Bec Jenkinson
Consumer, University of Queensland; Australia
Bec Jenkinson has been active in maternity consumer representation and advocacy for more than 10 years. She completed a PhD in 2017, examining women’s, midwives and obstetricians experiences of situations where pregnant women decline recommended care, and in particular documentation and communication frameworks that might support respectful care. Bec was the co-lead on the development of Queensland Health’s Guideline for Partnering with the Woman who Declines Recommended Maternity Care. Bec is also a consumer member of Queensland statewide maternity services committees, including the Statewide Maternity and Neonatal Clinical Network Steering Committee and the Queensland Maternal and Perinatal Quality Council.
Ben Edwards
Segment leader, Patient Monitoring & Cardiology in Australia, New Zealand and Pacific Region, GE Healthcare; Australia
Ben Edwards is the segment leader for Patient Monitoring & Cardiology in Australia, New Zealand and Pacific Region. His areas of interest are in early detection of deterioration and using technology to provide patient-centred care. Ben graduated from UTS with a nursing degree and has worked in the ICU & ED as a clinical nurse. Ben has been working with GE Healthcare for the past 10 years and was involved with the government teams in the pandemic response to ventilator and ICU bed occupancy. His interests include lung protective ventilation strategies, indirect calorimetry and digital transformational strategies.
Bernadette Loughnane
Bernadette is the Chief Executive Officer of Cohuna District Hospital, Victoria. Prior to that Bernadette held General Manager / Executive Director roles in NSW Health and Queensland Health. During her tenure as General Manager of Tweed Byron Health Service group, she led the planning and delivery of the new Byron Central Hospital on a greenfield site. She was also Director of The Tweed Valley Hospital development. She was co-chair of the NSW / Qld Cross-Border Service Development Committee.
Prior to her Executive Director Roles, Bernadette worked as Clinical Manager across Royal Prince Alfred Hospital and Concord Hospital. She was also the Divisional Manager of Medicine and Aged Care at Royal Northshore Hospital, Sydney.
Clinically, Bernadette is a registered nurse and midwife and her neurosciences clinical experience is predominantly in tertiary and quaternary hospitals having trained in the Richmond Hospital in Dublin.
Bernadette has been an Assessor with Australian Council on Health Care Standards since 2006. She was appointed to the Council of Australian Council on Health Care Standards representing Australian College of Health Service Managers in 2021. She was awarded Fellow of Australasian College Health Service Managers, by exam, in 2013. She is a Graduate of AICD. She completed executive leadership studies (Women and Power) at Harvard Kennedy School of Executive Education, Boston in 2017. She is Board Director Lodden Mallee Network. She is Foundation Member of Margaret Olley Art Gallery, Murwillumbah and Executive member of Tweed Performing Arts Centre Development. She is currently completing Executive Fellows Program (2022) with Australian New Zealand School of Government.
Bernadette is a strong advocate for IHI Patient Flow White paper and delivered exceptional performance in patient flow models of care together with a passionate engaged team. Bernadette is leading the Joy in Work program in Cohuna and is convinced that this approach is delivering early improvements. Bernadette resides in Cohuna, Victoria.
Bernie Harrison
Adjunct Associate Professor University of Sydney School of Public Health, Faculty of Medicine and Health Director,
Australian Council on Healthcare Standards (ACHS) Improvement Academy; Australia
Bernie Harrison MPH (Hons) |Grad Cert Med Ed| RN| RM| FCHSM CHE is the Director of the ACHS Improvement Academy.
She has over 30yrs experience in health care, as a clinician, researcher and quality and safety expert. She is an expert in Root Cause Analysis and Quality Improvement, conducting training programs in these methodologies across Australia.
She regularly provides advice and leads significant RCAs and System reviews in the Australian health care system which drive improvements for patients and clients. Her training in quality improvement and patient safety occurred in the USA in 2001 and 2010 as a Fulbright Scholar.
She co-authored the Quality in Australian Health Care Study (MJA 1995), the most cited paper in the journal’s 100yr history. Her previous positions include: Executive Director of Hospital Performance for the National Health Performance Authority and Director in the NSW Clinical Excellence Commission. Her clinical experience as a registered nurse and midwife in the UK and Australia include, maternity and child health, paediatrics, and neurosurgical intensive care.
Caroline Tilah
Health Quality Safety Commission; New Zealand
Caroline Tilah is the Health Quality & Safety Commission’s senior manager, system safety and capability. Before this, she was the Executive Director Operations for the Quality Improvement and Patient Safety Directorate at Capital & Coast District Health Board.
Caroline is a registered nurse with post-graduate qualification in occupational health and has completed the Institute for Healthcare Improvement’s quality improvement advisor training. She has had a variety of quality and clinical roles, but her passion is working in partnership to improve care.
Chanelle McEnallay
Chief Risk Officer and Legal Services Director, Ramsay Health Care; Australia
Chanelle McEnallay is the Chief Risk Officer and Legal Services Director of the Australian business of Ramsay Health Care Limited and sits on both the Australian Executive and Australian Risk Management Committee. Chanelle manages a wide portfolio which includes the risk management framework of Australia, work health and safety, workers’ compensation, the Comcare self-insurance licence, environment, sustainability, CSR and the national public liability portfolio. Chanelle is also the Executive lead for the National Speak Up for Patient Safety Programme, a promoting professional accountability framework.
Ramsay is Australia’s largest private hospital operator and currently employs over 33,000 staff in Australia alone, more than 77,000 worldwide.
Chanelle has been a safety and workers’ compensation professional for 25 years and began her safety career in the construction industry specialising in rail and coal mining before moving to health in 2004. Chanelle is passionate about robust and innovative risk management systems that actually add value and perform their function to reduce risk.
Chanelle is an experienced Risk Professional, Work Health and Safety Professional, Injury Manager, Advanced Rehabilitation and Return to Work Manager, Workers’ Compensation Specialist, Workplace Trainer and Assessor, Auditor, holds advanced qualifications in OHS and Corporate Governance and is an admitted NSW Supreme Court Solicitor. Chanelle also holds a Master of Laws from ANU.
Clare Weston
Content Manager, NPS MedicineWise; Australia
Clare Weston is the Interventions and Content Manager at NPS MedicineWise, Australia. Clare oversees the development and delivery of national educational and behaviour change programs to improve the quality use of medicines and medical tests by health professional and consumers. Amongst other programs, Clare was program manager for the national Dementia and changed behaviours; a patient centred approach program which aimed to improve the quality use of psychotropic medicines in people living with dementia, across primary care and residential aged care facilities (RACFs).
Clare is a registered pharmacist with a Bachelor of Pharmacy (Hons) and a Masters in Clinical Pharmacy. She initially qualified as a pharmacist in the UK, with previous experience as a hospital clinical pharmacist in both the UK and Australia and as a Health Authority Pharmaceutical Adviser.
Damien Khaw
Research Fellow, Deakin University / Epworth HealthCare Partnership; Australia
Dr. Damien Khaw is a Research Fellow at the Centre for Quality and Patient Safety Research – Epworth HealthCare Partnership. He is an early career researcher with a PhD in Psychological Sciences that explored clinical decision making in the risk assessment of health service-users. Damien is currently active in the area of applied health services research and has expertise in digital health, quantitative data analysis, and systematic reviewing. Damien is involved with two digital health interventions being developed at Epworth HealthCare. As part of his role, he also works with clinicians to help facilitate the conduct and reporting of nursing research projects undertaken at Epworth HealthCare.
Darren Kilroy
Medical Director, International, RLDatix; Australia
Darren trained in emergency medicine in the north west of England as well as Australia and, following an initial subspecialty interest in medical education, worked in several leadership roles in Greater Manchester alongside his consultant post.
He holds a Masters in Healthcare Business Administration from Keele Business School and his PhD thesis examined the sociological aspects of medical training in the UK. He also sits on NHS Employers’ Medical Workforce Forum and advises NHS Improvement in relation to bank and agency pay in healthcare.
David Codyre
Consultant Psychiatrist/Clinical Director Mental Health, Tamaki Health and Clinical Director, Tū Whakaruruhau (Auckland Wellbeing Collaborative); New Zealand
David is a psychiatrist with 30 years experience working in the community mental health sector in New Zealand, in a range of clinical and leadership roles. He has spent the past 15 years leading development of primary mental health programmes, and advocating at a regional and national level for strengthening of primary mental health capacity, along with better support for primary care from secondary mental health services.
He currently works with Tamaki Health, a network of clinics providing team-based primary care services to populations in high-needs areas of Auckland, NZ. He has lead development of an innovative and comprehensive programme integrated into GP clinics, and supporting patients with both mental health and medical long term conditions. He is currently seconded half time as Clinical Director of the Auckland Wellbeing Collaborative, supporting implementation of this model integrating wellness support into all GP clinics in Auckland over the next 3-4years. David is also Lead Psychiatrist to Whakarongorau, the National Telehealth Service – the home of 1737 “Need to Talk”, the Depression Helpline, Drug/Alcohol Helpline, and Gambling Helpline.
David Pearson
CEO, Australian Alliance to End Homelessness; Australia
David recognises that ending homelessness is possible and that homelessness is not normal or something we should accept. He has worked towards this goal in a range of roles in the community, government, university and philanthropic sectors, including currently as the CEO of the Australian Alliance to End Homelessness. Before this he helped lead the establishment of the Adelaide Zero Project, a collective impact initiative of over 45 organisations all working together to end street homelessness in Adelaide’s inner city.
David was a 2020 Kenneth Myer Innovation Fellow, a 2021 Churchill and is a Senior Advisor for the Institute of Global Homelessness (IGH). In 2019 David was recognised as one of the top 40 Under 40 leaders in South Australia. Prior to this David was the Senior Policy Adviser to several South Australian Premiers and Commonwealth Government Ministers in a range of portfolio areas.
Debra Kay
Collaborative Pairs Australia; Australia
Debra is a Consumer Lead facilitator for Collaborative Pairs Australia. She has co-facilitated the program in both face-to-face and virtual modes and is currently contributing to the co-design of a youth focused participation model for this Consumers Health Forum of Australia program. Deb has been a consumer and carer representative for many years: as an employee, volunteer, CEO, director and academic. She originally trained as a teacher and currently works in child protection and governance for a national education charity.
Dianne Shanley
Associate Professor, Griffith University; Australia
Associate Professor Dianne Shanley, from Griffith University, established and co-leads the Changing Health Systems (CHESS) research group within the Menzies Health Institute of Queensland.
She has held key leadership roles in health services over the past 10 years, including Director of Griffith University’s Allied Health and Psychology Clinics. She has led the progression of 3 multi-site, multi-million dollar research projects integrating primary health care with specialist systems, using community-driven solutions for health system challenges.
Her vision is to use co-design to re-design healthcare systems, ensuring community voices are heard and healthcare journeys are experienced with safety and dignity. She has received over $22M in research funding to date.
Eleanor Sawyer
Manager of the Healthcare Worker Wellbeing Centre, Safer Care Victoria; Australia
Eleanor is the Manager of the Healthcare Worker Wellbeing Centre at Safer Care Victoria. She has a passion for improvement and has led a number of projects at health service and state levels. She is excited to be using her improvement science knowledge to improve healthcare worker wellbeing. Eleanor’s clinical background is physiotherapy, she has a Master of Public Health and a Master of Health Management from the University of New South Wales, and has completed the Improvement Advisor course through the Institute of Healthcare Improvement.
Erin Mills
Paediatric Emergency Physician, Monash Health; Australia
Erin is a Paediatric Emergency Physician at Monash Medical Centre, and the Paediatric Emergency Quality and Safety Lead for Monash Health in Melbourne, Australia.
She is currently on secondment to Safer Care Victoria undertaking a fellowship in Patient Safety. She has published peer-reviewed articles about interventions to reduce the pain and anxiety of paediatric patients while in the ED.
Current research interests include recognition of the deteriorating paediatric patient, and proactive approaches to improving quality of paediatric resuscitations – applying a systems-thinking lens.
Erin Longbottom
St Vincent’s Hospital Homeless Health Service; Australia
St Vincent’s Hospital Homeless Health Service (HHS) is a multi-speciality service that aims to support people experiencing or at risk of homelessness to actively engage in healthcare and access health services of their choice. The HHS utilises a strengths-based, harm minimisation approach to addressing clients’ cultural, and holistic health needs and partners with local services to provide assessment, treatment, education, support and referral.Their team includes Nurses, Doctors, Allied Health staff, Health Educators, Aboriginal Health Workers and Peer Support Workers.
Felicity Gallimore
Medical Clinical Lead, Maternal Safety Intelligence Register, Clinical Excellence Commission (CEC); Australia
Dr Felicity Gallimore is an Obstetrician and Gynaecologist who gained her medical degree from the University of Cambridge, UK prior to moving to Sydney where she underwent her specialist Obstetrics and Gynaecology training. After 20+ years in Obstetric practice, Felicity has become involved in the world of clinical data utilisation initially through the University of Sydney and then with the Clinical Excellence Commission (CEC) as Medical Clinical Co-Lead for the Maternity Intelligence System (QIDS MatIQ). She is a founder member of the team that conceived, developed and is implementing the CEC’s QIDS MatIQ system which is bringing near real-time maternity and neonatal outcome data from NSW’s public maternity hospitals directly back to the clinicians.
Already, information from nearly 150,000 births across NSW can be accessed using QIDS MatIQ and insights from this data (collected as recently as last week) can be utilised.
Fiona Herco
Project Director, Institute for Healthcare Improvement; Australia
Fiona holds over 20 years experience as a health service manager. She has led organisation-wide initiatives and programs including Improvement and Redesign, Business Planning and Culture Transformation. Fiona held a variety of roles at the Royal Melbourne Hospital and North Western Mental Health, one of Australia’s major tertiary health services.
In her role as Chief of Staff, Office of the Chief Executive, she held oversight and progression of key strategic healthcare partnerships with a wide array of organisations including private, public, not-for-profit and community services.
As a Principal Advisor within the Department of Premier and Cabinet, Fiona supported the development of a 20-year strategy for the Melbourne Biomedical Precinct. Her areas of passion are centered around social justice, particularly in the area of homelessness.
Forbes McGain
Anaesthetist, Intensive Care Physician, Western Health; Australia
Forbes is an anaesthetist and intensive care physician at Western Health, Melbourne, Australia, and an Associate Professor (Medicine) at the University of Sydney, and the University of Melbourne. He enjoys being involved in research, teaching and education at the hospital, university and beyond.
Forbes remains passionate about making seemingly small environmental sustainability changes to how we practice medicine that become magnified through every nations’ hospitals. His love of nature affects everything he does at work, home, and well, anywhere…
Geetika Singh
Head of Quality Improvement, Central and North West London NHS Foundation Trust; England
Geetika works as Head of Quality Improvement at Central North West London (CNWL). She is a qualified Physiotherapist with 20 years of NHS experience within the acute, community and mental health sectors, working in quality improvement for over a decade. She has led many multi-site, multi-disciplinary QI programmes and collaboratives and trained as an IHI Improvement Advisor in 2017.
Her work included improvement and prevention of falls, diabetes, acute kidney injury, invasive procedures, and advanced care planning. The delivery of these programmes has resulted in significant change. She has shared her work at various national and international conferences. Her work was recognised as runner up at the 2016 National Patient Safety HSJ Awards.
Geetika is a strong advocate for Expert by Experience in co-design and co-production within her QI work. Recently, she worked alongside service users, carers and staff to co-design the Expert by Experience Improvement forum that facilitated higher SU&C involvement in improvement projects across the CNWL.
Graham Cameron
Victoria University of Wellington, Te Herenga Waka, / Bay of Plenty District Health Board/ Interim Public Health Agency; New Zealand
Graham Bidois Cameron (Ngāti Ranginui, Waitaha ā Hei, Ngāti Rangiwēwehi, Ngāti Hinerangi) is a research fellow leading hohou te rongopai (indigenous restorative practice) research and practice at Te Ngāpara Centre for Restorative Practice, School of Government, Victoria University of Wellington. He is the Transitional Chief Advisor Māori Health in the interim Public Health Agency, Ministry of Health, a unit established in the health and disability sector reforms to lead on public and population health strategy in the New Zealand health system. As Pou Tikanga (cultural leader) at the Bay of Plenty District Health Board, Graham has been guided by the 18 iwi of the Bay of Plenty in supporting the development of tikanga and kawa (Māori cultural practice and processes) including hohou te rongopai into secondary services.
Harvey Lander
Director, Systems Improvement, Clinical Excellence Commission (CEC); Australia
Harvey currently has responsibility for leading a number of safety improvement programs including the adult, older persons, paediatric, neonatal and maternal, mental health as well as medication safety. He contributes at a state level in supporting clinical leadership, executives and health services to improve the quality and safety of patient care though systems leadership, governance, and improvement methodology.
His previous experience in a District Clinical Governance Unit and as a Director of Medical Services enabled him to support and understand local safety and improvement work. He has contributed to publications on improving the recognition and response to sepsis and the deteriorating patient.
He is passionate about systems improvements to help support safe, reliable, integrated, sustainable person-centred systems of care that reduce harm and improve patient experience and outcomes.
Heather Gunter
National Collaborative for Restorative Initiatives in Healthcare / Heath Quality Safety Commission; New Zealand
Heather is a Registered Nurse with over 30 years’ experience in the Health Sector. She currently works as a District Nurse at Nelson Marlborough District Health Board. Since the tragic death of her 15year old son 9 years ago following an appendectomy, she has looked towards ways in which our Health System can better deal with and learn from such tragedies from both a family and staff point of view.
She continues to share this experience with Hospitals and Nursing Schools to prevent future harm and improve how families are responded to after an adverse event. She is also a member of the Perioperative Medicine Steering Committee for the ANZCA and a consumer voice on the National Collaborative for Restorative Initiatives in Healthcare. It is her passion to create better Health Care through communication and collaboration.
Jane Evans
Manager of Innovation and Experience, St Vincent’s Health; Australia
Jane is a passionate healthcare professional who pursues the improvement of hospital service delivery for every patient and their families to ensure they receive safe, high quality healthcare with optimal outcomes and an excellent patient experience. Jane is Manager of Innovation and Experience at St Vincent’s Health Australia, the nation’s largest not-for-profit health network.
She has been leading the development and implementation of the improvement programs in healthcare for over fifteen years including establishing the Victorian state-wide Redesigning Healthcare Program in 2008, which continues today through Safer Care Victoria.
Jane is also a leader in patient experience and consumer participation programs believing that every patient should have an exceptional experience every time they interact with the healthcare system. Jane was named as one of the Top 50 Public Sector Women (Victoria) in 2017.
Jane Willcox
Deakin University / Epworth HealthCare Partnership; Australia
Dr Jane Willcox is an experienced health services researcher with a clinical background in dietetics. Her innovative application ‘Text4Two’ is designed to promote health weight gain in pregnancy has been successfully implemented into clinical service provision. Jane, has expertise in consumer engagement and digital design.
Jansen Koh
Changi General Hospital; Singapore
Dr. Jansen Koh obtained his MBBS from the National University Hospital of Singapore in 2001. He obtained his MRCP (UK) in 2007 and EDIC in 2010. He currently is Assistant Chairman Medical Board, Performance Excellence, Changi General Hospital, Singapore, where he oversees the Performance Management and Office of Improvement Science Departments in data analytics, healthcare and quality improvement work and patient safety initiatives. He is also the Head of Department for Respiratory & Critical Care Medicine Changi General Hospital. His specific interest in Respiratory & Critical Care is point of care ultrasonography. He is the Chair of the Respiratory Chapter, College of Physicians at the Academy of Medicine Singapore and is a fellow of the Royal College of Physicians Edinburgh and American College of Chest Physicians. Dr Jansen Koh has a keen interest in Medical Education and healthcare simulation and currently is the Co-chair for Changi Simulation Institute.
Jasper Duane-Davis
Queensland Health; Australia
A relatively new entrant to the world of public health, Jasper has already been exposed to the many facets that make up the industry. With experience in Clinical Governance, Corporate Governance, Human Resource and Project Management, if it exists, there’s a high chance he has been involved. Jasper’s background is rooted in active involvement with the local community, with a Bachelor of Sports Management majoring in Active Communities and experience in international volunteering, he seeks opportunities to improve health of the local population. A current participant of the Queensland Health Management Graduate Program, Jasper is involved in the Healthcare Purchasing and Systems Performance Branch, working on Service Agreements that are the relationship between the Department of Health and individual Hospital and Health Services. Jasper is also currently studying a Masters in Health Services Management with a focus on developing hospital avoidance pathways for the community to easing the growth pressure and strains on the public health system.
Jean-Frédéric Levesque
Chief Executive, NSW Agency for Clinical Innovation
Dr Jean-Frédéric Levesque is the Chief Executive of the NSW Agency for Clinical Innovation as Chief Executive since 2017. He was previously Chief Executive of the Bureau of Health Information between 2013 and 2017.
Jean-Frédéric brings leadership in healthcare system analysis and improvement, combining experience in clinical practice in refugee health and tropical medicine, in clinical governance and in academic research. He is an Adjunct Professor at the Centre for Primary Health Care and Equity at the University of New South Wales.
He has a Medical Degree, a Masters in Community Health and a Doctorate in Public Health from the Université de Montréal, Canada. He is a Fellow of the Royal College of Physicians of Canada in Preventive Medicine and Public Health. As part of his research portfolio, his research and theory on access to health care has been critical in informing both research and policy and has been cited by more than 1,000 other authors and numerous policy documents. He also has made a major contribution with his research on large longitudinal cohorts linked to routinely collected data and health service surveys.
Jeffrey-Braithwaite
President, International Society for Quality in Health Care (ISQua); Australia
Professor Jeffrey Braithwaite is a leading health services and systems researcher with an international reputation for his work investigating and contributing to systems improvement. He has expertise in the culture and structure of acute settings, leadership, management and change in health sector organisations, quality and safety in healthcare, health sector reform in international context and the restructuring of health services. He has professorial appointments at six universities, is the President of the International Society for Quality in Health Care (ISQua) and is an expert for, and advisor to, the WHO, the OECD and research groups around the world. He currently teaches in postgraduate medical programs with Harvard Medical School and has research projects with, amongst others, researchers at Oxford University, UK; University of Southern Denmark; University of Stavanger, Norway; and Federal University of Rio Grande do Sul, São Paulo, Brazil.
Jennie Parham
Jennie Parham Consulting; Australia
Jennie Parham is a highly regarded leader in the health sector and has built a solid national and international reputation with a 30 year track record in mental health and health related areas. She has worked across a range of sectors including state and commonwealth government, not for profit and the university sectors and has extensive networks across primary health care, mental health, public health and health promotion.
Jennie established Jennie Parham Consulting in September 2015 and has undertaken numerous consultancies with consumers /consumer organisations as well as the not-for-profit sector. She has developed a solid understanding of the health consumer sector in Australia and the role that consumers need to play in relation to health reform. She provides consultancy services to the Consumers Health Forum of Australia and is currently the Project Lead, Collaborative Pairs Australia.
Jeremy Harris
End Street Sleeping; Australia
Jeremy has spent over 20 years working in the private, public and not-for-profit sectors, helping organisations design and implement performance improvement programs. In particular, Jeremy has led reforms to human services programs in the areas of child protection, corrective services, palliative care, mental health and homelessness. He was a driving force behind the NSW Government’s successful Social Impact Investment Policy and program. Jeremy is passionate about the power of evidence-based policy and services and has been an advocate for increasing the use of data and evaluation to improve human services and the lives of vulnerable people.
Jim Mackie
Acting Chief Executive, Clinical Excellence Commission (CEC); Australia
Dr Jim Mackie is currently the Acting Chief Executive of Clinical Excellence Commission (CEC). Jim is a renal physician with more than 30 years’ experience as a clinician and clinician/manager. Prior to joining the CEC (as Medical Director Patient Safety) he was the Medical Executive Director for SESLHD. In this role he was a contributor to the LHD’s patient safety program “Towards Zero Together”. He was the executive sponsor of eMeds roll out and also led work on medical engagement, developing the LHD research strategy, and implementation of the Service Rationalisation Project. At the CEC Jim’s patient safety work has a focus on safety intelligence. He leads the Data and Analytics Team who develop and maintain electronic platforms such as QIDS and QARS which provide improvement tools, data analysis and visualisation for clinical teams and their managers.
Jo Hansen
Consumer, Peninsula Health; Australia
Jo Hansen is a healthcare consumer representative at Peninsula Health. She has been the advocate for her partner living with complex, chronic health conditions involving multiple medical interventions, emergency admissions, operations and three drug trials over 15 years. She monitors his health during the trials, advocates for medical interventions, and records discussions and decisions. Jo was the primary carer for her parents through physical deterioration and dementia, also providing strong advocacy during medical appointments and hospitals presentations. Jo is an early childhood educator with 45-years experience. She has established and managed early intervention services, worked with the Department of Human Services as a policy advisor, developed training courses and audiovisual resources, lectured at universities and TAFE and presented numerous in services in the early childhood field. Jo is currently providing professional development with Monash University as part of the State Government Respectful Relationships program to address family violence.
Jo Wailing
Centre for Restorative Practice, Te Herenga Waka, Victoria University of Wellington; New Zealand
Jo Wailling RN is a Senior Research fellow at Te Ngāpara Centre for Restorative Practice, Victoria University of Wellington. She leads health and disability system research and practice, advising international government agencies, researchers, and advocacy groups on restorative initiatives, Human Factors and system safety.
Jo is also a registered nurse and accredited mediator and has previously held clinical, professional, and national leadership roles within the NZ health and disability sector and the NHS. She co-designed and evaluated New Zealand’s restorative response to surgical mesh harm in partnership with the Ministry of Health and the consumer advocacy group Mesh Down Under and co-chairs the National Collaborative for Restorative Initiatives in Healthcare.
Jon Ward
Sales Director, Wolters Kluwer; Australia
Jon Ward is Director of Sales, Australia New Zealand, for Wolters Kluwer Health. He has been working in the information and publishing industry for over 25 years with most of that time working in the health space. Along with managing several sales teams within the region Jon has worked with colleagues on several product development initiatives to bring new and innovative ideas to the local market that help end users access key clinical information for both research and for use at the point of care.
Part of the Wolters Kluwer philosophy in their product development is on how technology can be used to drive efficiency around access to the evidence and how this can then be used to drive improvements to the quality of care.
Karen Luxford
Group CEO, Australian Council on Healthcare Standards (ACHS) & ACHS International
Dr Karen Luxford is the Group CEO, Australian Council on Healthcare Standards (ACHS) & ACHS International. Dr Luxford has extensive experience in governance, strategic planning, safety and quality, healthcare standards, engaging with a wide range of stakeholders and leading organizational change.
She is a senior executive in health with over 25 years’ experience in a range of leadership roles in the public, not for profit and private sectors including CEO, Royal Australasian College of Dental Surgeons, A/g CEO and Executive Director, Clinical Excellence Commission NSW and GM of the National Breast and Ovarian Cancer Centre in Australia. Dr Luxford is a Board member & President-Elect of ASQua, Board member of Camp Quality (NFP charity), the former Board Chair of Endometriosis Australia (NFP charity), Council member of Standards Australia, member of the ISQua Accreditation Council, Graduate of the Australian Institute of Company Directors (AICD), Certified Health Executive (CHE) and Fellow of the Australasian College of Health Service Management (ACHSM) and the Australian Institute of Managers & Leaders (IML).
Dr Luxford is an alumni Harkness Fellow in Healthcare Policy & Practice, Harvard Medical School, Boston, USA and is passionate about health care.
Karen Patterson
Director, Capability and Culture, Clinical Excellence Commission (CEC); Australia
Karen is currently the Director of Capability and Culture and the Clinical Excellence Commission at NSW Health. Karen is a registered nurse and midwife. Karen is curious and is committed to questioning the status quo and testing out new ways. Her research and development interests have focused on privileging the perspectives and voices of the people who access and receive health services. Karen is proud of her contribution to co-facilitating with a consumer leader Jane, in being part of the inaugural Consumers Health Forum in Australia, Collaborative Pairs Program. The personal growth, stronger relationships and can-do-attitude to leading improvements collaboratively were some of the highlights. https://chf.org.au/blog/tips-help-you-your-collaborative-way
Karol Petrovska
Karol Petrovska, Director, Virtual Care, Strategic Reform and Planning Branch, NSW Ministry of Health; Australia
Karol Petrovska is the Director for Virtual Care at the Ministry. She is leading a new team to drive a more coordinated approach to embedding virtual care across the NSW health system. Over the past 18 months Karol has led the development of the Virtual Care Strategy and Implementation Plan and has also led the establishment of the Virtual Care Taskforce, of which she is Chair. Karol has a clinical background in Occupational Therapy and in recent years completed a doctorate in Public Health. She has spent most of the last 20 years in the Ministry, with brief stints at other government agencies including the Department of Premier and Cabinet and the Department of Communities and Justice.
Kate Bowles
Storytelling researcher, University of Wollongong
Dr Kate Bowles is a healthcare storytelling researcher at the University of Wollongong, and is a consumer representative on the Clinical Governance Council and Standard 2 Committees for the Illawarra Shoalhaven LHD.
She is an experienced health consumer as a patient in maternity and oncology, and as a carer in drug and alcohol and mental health. She is also the parent of a young person transitioning through gender affirming health services.
Kate Charlesworth
Senior Advisor, NSW Health; Australia
Dr Kate Charlesworth is Senior Advisor, Climate Risk & Net Zero Unit at NSW Health, and also Medical Consultant, Planetary Health at NSLHD. Kate initially worked as a hospital doctor in Perth and Sydney, before undertaking much of her public health medicine training in the UK. In England, she worked in the world-leading Greener NHS program. Kate has worked in sustainability roles across NSW Health since 2018 and also has a PhD in low-carbon healthcare.
Kathleen Brasher
Upper Hume Primary Care Partnership; Australia
Kathleen is the Executive Officer and Manager of the Age-Friendly North East Victoria initiative. Kathleen has a long involvement in the health and community sectors as clinician, academic, advocate and in policy and program development and evaluation. Kathleen is a member of the WHO Strategy Advisory Group for the Global Network for Age-friendly Cities and Communities, and an advisor to WHO Western Pacific Region. She has advised state and local governments, and older person’s advocacy organisations, across Australia and New Zealand. Recently, Kathleen managed the Better Care Victoria Building an Age-Friendly Indigo Health System project on behalf of the Indigo Consortium.
Katherine Harding
Manager of the Allied Health Clinical Research Office, Eastern Health; Australia
Katherine Harding a Research Fellow and Manager of the Allied Health Clinical Research Office at Eastern Health in Melbourne. She began her working life as an Occupational Therapist in acute inpatient and community settings, before completing a PhD in 2013 looking at access and triage systems for outpatient and community health services. She recently completed a Translating Research into Practice (TRIP Fellowship) funded by the Medical Research Future Fund, and continues to lead a program of research focussing on triage and access systems for community services, based at Eastern Health and working in collaboration with La Trobe University.
Kathy Dempsey
SW Chief Infection Control Practitioner and Healthcare Associated Infections Advisor and IPAC COVID-19 Response Clinical Lead, Clinical Execllence Commission (CEC); Australia
Kathy Dempsey is NSW Chief ICP and HAI Advisor for NSW Clinical Excellence Commission, NSW IPAC COVID-19 Response Clinical Lead responsible for the strategic direction and support for Infection Prevention and Control and HAI (Healthcare Associated Infection) reduction across NSW Healthcare. She has 37 years’ experience in health, with previous management responsibility and organisational accountability as the senior ICP/Program Manager for WSLHD for 21 years. Kathy is a credentialled expert infection control practitioner (CICP-E) with a master’s degree, a diploma in leadership and management, and a range of internationally recognized certifications and is currently a Future Leaders of Healthcare DrPH candidate. Kathy is a member on the Australian HAI Steering committee, the National IPC Evidence taskforce and (Australian) ICEG (Infection Control Expert Group. She is considered a leader in the field of Infection Prevention and Control.
Kristen James
Nurse, Wide Bay Hospital and Health Service; Australia
Kristen grew up in Adelaide South Australia. She has 20 years of health industry experience and expertise as a Registered Nurse. Her skills and experience span across clinical practice, leadership, quality improvement, project management, clinical design and redesign, and change management across primary, secondary, and tertiary health care within Federal, State, Private and Not for Profit sectors. She currently holds the district-wide position of Integrated Care Nurse Navigator (Quality and Innovation) within the Wide Bay Hospital and Health Service, Queensland. She is responsible for co-designing, developing, and delivering innovative health and social care initiatives that address population and public health priorities. Areas of focus include, yet not exclusive to, chronic and complex care, aged and frail, hospital avoidance, ambulatory care, rehabilitation, and system and service improvement in line with the Wide Bay Strategic Plan, reflecting local, state and federal health objectives. Kristen has post graduate qualifications in both chronic condition management and clinical redesign with special interest in neuroscience and neuropsychology.
Kylie Preece
St Vincent’s Health; Australia
Kylie brings more than 20 years’ experience in communications and engagement to her role as St Vincent’s Experience Program Manager. After 10 years as a senior communicator at St Vincent’s Hospital Melbourne, she joined the organisation’s head office in 2016 as the Inspired to Care lead. Creative engagement initiatives saw widespread staff embrace of the strategy’s person-centred care principles – to ensure that every person feels welcome, valued, and safe at St Vincent’s. Kylie has led the design and implementation of real-time surveying at St Vincent’s and provides ongoing leadership and support to a network of hospital champions, who drive local engagement.
Kylie Thitchener
Director of Quality and Patient Safety, Peter MacCallum Cancer Centre; Australia
Kylie is the Director of Quality and Patient Safety at the Peter MacCallum Cancer Centre. She works with Peter MacCallum stakeholders to implement strategies to reduce the frequency of preventable adverse events. She is also a Board Director of the East Wimmera Health Service and of the Australian Quadriplegia Association. Kylie is a health care professional who specialised in clinical governance and enterprise risk management in the acute health sector. With extensive experience in both the clinical and non-clinical environments including project management, quality improvement, leadership and management of teams. Kylie encourages teams to improve service delivery aimed at providing better health outcomes and experiences for patients. Kylie began as an emergency nurse before focusing on risk management. She holds a Masters in Health Services Management and has worked in hospitals in Australia and the United States.
Laila Hallam
Health Consumer Representative; Australia
Laila became an accidental advocate for her father during his 10-year battle with severe illness and witnessing the impact of the health system response. Her focus has since been to facilitate and embed the immense value and knowledge that patients and their families contribute to their own personal healthcare into health systems for better, safer health outcomes.
She is a Board member of ACI and CEC, a Co-Chair of the ACI and CEC Consumer Council, and an Honorary Associate with The University of Sydney, she collaborates broadly in health research, policy, and practice predominantly in NSW, including with Sydney Local Health District, NSW Health, University of Sydney, Health Consumers NSW.
Leanne Wells
Consumers Health Foundation; Australia
Leanne has held executive positions in federal government and non-government organisations. Leanne is the Chief Executive Officer of the Consumers Health Forum of Australia and previously served as CEO of national peak and local service delivery organisations in the primary care sector. She is a health advocate and service executive with over thirty years’ experience in health and social policy, program, and service development. Leanne has broad governance experience and is currently Board Director of Coordinare (Southeast New South Wales’ Primary Health Network), the Ozhelp Foundation, and the Population Health Research Network. She is past Director of the Australian Pharmacy Council and painAustralia. She is Independent Chair of Coordinare’s Community Advisory Committee and Chair of the ACSQHC’s Patient Advisory Group. She has several advisory appointments including the Commonwealth’s Primary Health Care Advisory Group, the National Preventative Strategy Advisory Committee, and the OECD PaRIS Patient Advisory Panel. Leanne has tertiary qualifications in communications and business. She is a member of both the Australian Institute of Company Directors and the Australian Institute of Management.
Liat Watson
Healthcare consumer representative, Academy member, Safer Care Victoria; Australia
Liat is a healthcare consumer representative and an Academy member with Safer Care Victoria’s Patient Safety Review Team, undertaking reviews into the safety of Victorian health services as well as complex adverse events. She also provides training to health services in incident review methodologies with a focus on just-culture, human-factors and systems-thinking.
Liat has worked with the Australian Commission for Safety & Quality in Healthcare in the development of the NSQHS standards, provided input into the development of Australia’s My Health Record, and has sat on various state and federal level working groups and committees.
She is a current sitting member on the Victorian Perioperative Consultative Council and has recently been appointed to the Australian Health Practitioner Regulation Agency’s Community Advisory Committee.
Prior to becoming involved in the healthcare sector Liat worked in stockbroking, human resources, and print media.
Lim Eng Kok
Director, Singapore Health Services Pte Ltd (SingHealth); Singapore
Dr Lim Eng Kok is currently Director of the Office of Value-Driven Care and the Future Workforce Unit at SingHealth. Prior to his appointment at SingHealth, Dr Lim was Director of the Clinical Quality, Performance and Technology Division at the Ministry of Health of Singapore (MOH); where he oversaw the introduction of the national Value-Driven Care initiative. In his over 15 years at MOH, Dr Lim held a variety of portfolios ranging from Clinical Benchmarking, Health Technology Assessment, Utilisation Review, Service Management and Healthcare Finance. Before joining MOH, he was the Director of Operations at a private hospital. Dr Lim obtained his medical degree from the University of Aberdeen, Scotland. He received his Master of Science (with Distinction) in Health Services Management from the London School of Hygiene and Tropical Medicine, University of London.
Lisa Mckenzie
Regional Director, Asia Pacific, Institute for Healthcare Improvement (IHI); Australia
Lisa McKenzie has more than 20 years experience across health, aged care, disability, and community sectors. She has successfully led large-scale changes, service redesigns, and system-wide improvement programs. Currently Lisa is the Regional Director, Asia Pacific at the Institute for Healthcare Improvement (IHI) where she supports organisations to design and deliver impactful strategies to improve outcomes for the populations they serve. Working across multiple organisations, communities and countries, Lisa demonstrates an unwavering commitment to achieving results through cross-sector collaboration, partnering with people with lived experience and building improvement science capability. Lisa advises Boards and senior leaders on effective governance and strategies to transform the quality of health systems. Lisa has a Masters of Health Administration, a clinical background in physiotherapy and is a graduate of the Australian Institute of Company Directors.
Liz Marles
Associate Professor, Macquarie University; Australia
Liz is a general practitioner in Sydney and is a clinical Associate Professor at Macquarie University. In addition to her clinical work, Liz is the Clinical Director of Primary Care with the Australian Commission for Safety and Quality in HealthCare and is a Director of Therapeutic Guidelines.
She is a past President of the RACGP and is a member of the Pharmaceutical Benefits Advisory Committee and the Advisory Council for Cancer Australia.
Liz Newton
Patient Partner, NSW Agency for Clinical Innovation (ACI); Australia
Liz is a Patient Partner with the NSW Agency for Clinical Innovation (ACI). Her role builds consumer engagement capability within the organization’s scope of work. She has 20 years’ experience working within the NSW health system in consumer participation, education and program design. During her 10 years as Senior Consumer Advisor for HNELHD (Mental Health), she set up the first Consumer Participation Unit in the state; used systemic advocacy to drive human-centred health care; Co-led innovations and reform including Police and Ambulance Early Access to Mental Health Triage via Telehealth and Towards Zero Suicide.
Liz has lived experience of mental illness and suicidality as both a consumer and a carer.
Lucy Palmer
Head of Patient and Carer Involvement, Central and North West London NHS Foundation Trust; England
Lucy is Head of Patient and Carer Involvement at CNWL, responsible for ensuring meaningful involvement across the organisation. Prior to this Lucy was Head of the Royal College of Psychiatrists’ Centre for Quality Improvement, setting up and leading national accreditation programmes and clinical audits, co-authoring national standards and leading on patient and carer involvement. She has worked with the National Collaborating Centre for Mental Health, NHS England, the Care Quality Commission and the National Institute for Health and Clinical Excellence, always with a strong focus on coproduction and using lived experience to improve services.
Lyndel Gray
Patient Safety and Quality Improvement Service, Clinical Excellence Queensland, Queensland Health; Australia
Lyndel Gray, with a background in midwifery and newborn care, focusses on statewide health projects with a strong emphasis on improving the quality and safety of care for consumers and clinicians at the point of care.
Malcolm Green
Director 100,000 Lives Program, Institute for Healthcare Improvement (IHI); Australia
Following the completion of a Bachelor of Nursing degree and then Master of Nursing (Critical Care) from the University of Sydney, Malcolm spent 17 years working as a registered nurse in a variety of roles including clinical practice, education and management in Intensive Care Units in the NSW and NHS public health systems.
Before joining the IHI, Malcolm worked for 10 years at the NSW Clinical Excellence Commission (CEC). As the Principal Lead for Patient Safety Improvement Programs at the CEC, he provided strategic direction and authoritative advice on the development, implementation, evaluation and refinement of state-wide quality and safety improvement strategies, priorities and programs including Deteriorating Patients, Sepsis, Fall and Pressure Injury Prevention and Perinatal Safety Education.
Malcolm is an appointed advisor to the Australian Commission on Safety and Quality in Health Care and the Vice President and on the Board of Directors of the Australian College of Critical Care Nurses.
Following the completion of the Institute for Healthcare Improvement Advisor Program, Malcolm continues to teach Quality Improvement Science at a local and national level as part of the IHI faculty.
Mataroria Lyndon
Senior Lecturer, University of Auckland and co-founder and Clinical Director, Tend Health; New Zealand
Dr Mataroria Lyndon is a Senior Lecturer in Medical Education at the University of Auckland and co-founder and Clinical Director of Tend Health. He was previously Equity Lead at Mahitahi Hauora Primary Health Organisation and a medical lead for Māori health at Counties Manukau District Health Board in New Zealand (NZ).
He is Deputy Chair of Te Hiringa Hauora Health Promotion Agency of NZ and a Board member of the Māori Health Authority, Northland District Health Board, and Pūtahi Manawa Aotearoa Centre of Research Excellence.
Dr Lyndon completed his Master of Public Health at Harvard University as a Fulbright Scholar, and his PhD is focused on medical education. He was also awarded the Deloitte IPANZ Public Sector Young Professional of the Year 2016.
Marjad Page
Senior Medical Officer, Kambu Health; Australia
Dr Marjad Page is a proud Kalkadoon, Waanyi and Ganggalidda and Christian man. He is the first traditional owner to practice medicine on Kalkadoon land.
Dr Page is Senior Medical Officer at Kambu Health in Ipswich, an Aboriginal-controlled health centre servicing First Nations communities in western Queensland. He was previously Chief Medical Officer with Gidgee Healing Service based at Mt Isa in rural Queensland.
He graduated from medicine as a Rural Generalist, and has advanced specialist skills in obstetrics and gynaecology and anaesthetics. He was recognised by the Rural Doctors Association of Queensland in 2017 with the inaugural Denis Lennox Rural Medicine Award. This year he was awarded Central Queensland University’s Outstanding Alumnus Award. Currently Dr Page is the face of a campaign to address COVID-19 vaccine hesitancy among Aboriginal communities. The “Jibber Jabber” campaign encourages people to ignore the “Jibber”, defined as foolish or worthless talk, and instead talk to a “Jabber” – someone who administers a COVID vaccine jab.
Dr Page says getting the right healthcare to First Nations peoples requires cultural understanding, cultural safety, and an awareness of how we view racial and ethnic groups in Australia. It’s also about helping First Nations people to better understand health and medical processes.
Mark Britnell
Vice Chair and Global Health Expert, KPMG UK
Mark is Vice Chair of KPMG UK and a Global Expert on Health Systems. For 11 years, Mark was Global Head of Healthcare at KPMG International and Global Chair of Infrastructure, Government and Healthcare for 3 years. In that time, Mark oversaw $7 billion of annual revenue , supporting 45,000 staff across 157 countries.
He is one of the foremost global experts on healthcare systems and has a pioneering and inspiring global vision for health in both the developed and developing world. Mark has dedicated his entire professional life to healthcare and has led organisations at local, regional, national and global levels – provider and payer, public and private. Over the past 11 years, he has worked in over 80 countries on circa. 345 occasions, gaining a unique first-hand experience.
Mark was appointed Chief Executive of University Hospitals Birmingham in 2000. He masterminded the largest new hospital build in NHS history, established the Royal Centre for Defence Medicine and developed one of the highest performing healthcare organisations in the UK.
He went on to run the NHS region from Oxford to the Isle of Wight before joining the NHS Management Board as a Director-General at the Department of Health, where he developed High Quality Care for All with Lord Darzi. He joined KPMG as Global Chairman and Senior Partner for Health in 2009 and has established a successful worldwide health practice.
Between 2014 and 2018, Mark sat as a member of the Global Agenda Council on the Future of the Health Sector for the World Economic Forum and sits on the Advisory Board of the China Center for Health Development at Peking University. He is also an Honorary Professor at Taishan Medical University School, Shandong Province and holds honorary doctorates from Birmingham City University and the University of Wolverhampton.
Mark is the author of “In Search of the Perfect Health System”, published by Palgrave Macmillian. The book has sold in over 109 countries, including translations into Mandarin, Korean and Portuguese, and was recognised by Chinese Medical Doctors Association as best health book in China in 2017, and in the UK by the British Medical Association, 2016. Mark’s new book, “Human: solving the global workforce crisis in healthcare” was published by Oxford University Press in March 2019. It sold out it’s first print run in 4 months and was recently translated to into Mandarin.
Mark has been a Non-Executive Director at Dr Foster, a trustee of the British Pregnancy Advisory Service and a Board member of Prostate Cancer UK. He survived prostate cancer at the age of 42 and has donated all royalties from the sale of this book to Prostate Cancer UK. He is a Board Trustee of the King’s Fund and Executive in Residence at the Rotman School of Management, Toronto.
Martin Hensher
Professional Research Fellow, Menzies Institute for Medical Research
Martin Hensher is the Henry Baldwin Professorial Research Fellow in Health Systems Sustainability at the Menzies Institute for Medical Research of the University of Tasmania. His research focuses on integrating the economic, environmental, and societal dimensions of improving the sustainability of health care systems.
During the COVID-19 pandemic he has led work on estimating the likely impact of Long COVID in Australia, the application of digital technologies, and the problems of privatising knowledge in a pandemic. Professor Hensher has over thirty years’ experience in health economics, planning and financing in the UK, Australia, Africa, Europe and Central Asia.
He was the senior economic adviser in the South African National Department of Health and in the Department of Health England, before moving to Australia where he spent seven years as a Director in the Tasmanian Department of Health. He is a member of the South Australian Health Performance Council, a board member of Glenview Community Services, and is a search and rescue specialist with the Tasmanian State Emergency Service.
Michael Nicholl
Senior Obstetric Advisor, NSW Health, Senior Staff Specialist Obstetrician / Gynaecologist Royal North Shore Hospital; Australia
Prof Michael Nicholl has 30 years’ experience as a senior obstetrics & gynaecology specialist in both the public and private sectors in NSW. In 2004 he was appointed as the Clinical Director of the Division of Women’s Children’s & Family Health for the North Shore Ryde Health Service. In 2006 he was appointed as Chair of the Women’s Health Network for Northern Sydney Central Coast Area Health Service. He is currently the Clinical Director of the Maternal, Neonatal and Women’s Health Network for Northern Sydney Local Health District. In 2009, Prof Nicholl was appointed Obstetric Advisor to NSW Health and is currently the Senior Clinical Advisor Obstetrics to NSW Health. He chairs a number of NSW state committees and is a member of numerous national maternity advisory groups and committees. Prof Nicholl is a past president of Women’s Healthcare Australasia.
Mike Kertes
National Director, CDIA; Australia
With extensive experience as a Health Information Manager, Mike has a high level of proficiency in health information, casemix management and CDI. A skilled communicator with an intense passion for the healthcare industry, Mike has rolled out numerous CDI programs across Australia for a large private hospital group. He is regarded by his peers as an authority on implementing CDI programs seamlessly with clinicians and health leaders.
Mike Roberts
Chief Executive Officer, Safer Care Victoria; Australia
As the agency’s second appointed CEO, Professor Michael Roberts is responsible for the strategic leadership of SCV and its day-to-day management. He reports directly to the Department Secretary.
With more than 30 years’ experience as a senior executive leader, respiratory physician and senior professor, Mike is a welcome addition to not only Safer Care Victoria, but the broader Victorian health system, helping deliver better health outcomes for all Victorians.
Before joining SCV, Mike was the Managing Director of UCLPartners Academic Health Science System in the UK, and has held senior appointments at the Royal College of Physicians, the National Institute for Health Research and the London School of Medicine and Dentistry at Queen Mary University of London.
He has a strong focus on clinician and consumer participation, and is well-versed in running clinical audits and service design to improve patient-centred care across primary, community and secondary settings.
Monique Garcia
Edith Cowan University; Australia
Monique Garcia is a PhD candidate at Edith Cowan University. Her thesis investigates suboptimal health status in unpaid carers in Australia. Monique was herself a full-time unpaid carer for her son for 18 years. Monique is a published scientific author.
Nadine Andrew
Senior Academic and Research Data Lead, Monash University; Australia
A/Prof Andrew is a senior academic and the Research Data Lead for the National Centre for Healthy Ageing, a partnership between Monash University and Peninsula Health. She has an interest in generating and translating knowledge in health service research with a focus on the long-term management of chronic diseases of ageing. She is recognised nationally as a leader in the area of data linkage and health service research with a focus on the design and implementation of data driven solutions to improve person-centred care.
Nicole Draper
Director & Co-founder, CDIA; Australia
Nicole is widely regarded as Australia’s foremost Clinical Documentation Specialist. Co-founder of CDIA (Clinical Documentation Improvement Australia), she shares her wealth of knowledge with the industry to support patient safety through clinical documentation improvement. An expansive education in healthcare led to Nicole achieving a Bachelor of Nursing, a Masters Degree in Health Administration and a Graduate Certificate in Research. She is responsible for the implementation of the first CDI program in the private hospital industry which has received significant acclaim and awards.
Paresh Dawda
Director and Principal, Prestantia Health; Australia
Paresh has a portfolio of roles as a GP, academic, educator and consultant. As Director and Principal of an innovative outreach primary care service as well as a new technology enabled practice, Next Practice Canberra, Paresh’s passion for person-centred care and equity have been a central focus of all his work. A subject matter aspect on value based primary care, he has a proven track record of achievements. He has presented at multiple national and international conferences, acted as adviser on many international and national committees and is a GP Consultant Adviser at the NSW Agency for Clinical Innovation and NSW eHealth. The golden thread uniting his broad interests is a passion for person-centred care.
Peter Hibbert
Associate Professor, Australian Institute of Health Innovation, Macquarie University; Australia
Associate Professor Peter Hibbert has an 18-year history of research and policy implementation in patient safety, measurement of evidenced-based care, and quality improvement. Previously, he worked in clinical practice as a physiotherapist for 12 years. He is a Research Stream Lead at the Australian Institute of Health Innovation, Macquarie University. He was a key contributor to the first two population level studies in Australia (CareTrack Australia and Kids) that measured the level of evidence-based care delivered to patients. He has written over 100 refereed publications and has also written more than 100 reports for governments and health services assessing the safety/quality of the health system. He co-organised the International Forum’s International Improvement Research Symposium in Melbourne (2018) and Taiwan (2019).
Rebecca Barnden
Senior Physiotherapist and Project Manager, Peninsula Health; Australia
Rebecca Barnden is a Senior Physiotherapist and project manager at Peninsula Health and PhD candidate at Monash University. Rebecca has clinical experience across the private and public sector, including a number of program areas across the care continuum. Her recent clinical experience is in the areas of rehabilitation and aged care at Peninsula Health. Rebecca’s has managed a number of health service quality and research projects. Rebecca is particularly interested in investigating and implementing models of person-centred care, person-centred goal setting and integrated approaches to person-centred care planning and delivery across the care continuum. Rebecca’s PhD is investigating methods to facilitate consumer involvement in care planning decisions.
Rebecca Kimble
Director Statewide Paediatric and Adolescent Gynaecology Services, and Pre-eminent staff specialist Obstetrics and Gynaecology,
Royal Brisbane & Women’s Hospital and Queensland Children’s Hospital, and Faculty of Medicine, the University of Queensland; Australia
Rebecca is Immediate past Chair of the Queensland Maternity and Neonatal Clinical Network. She is founder and Director of Queensland Clinical Guidelines, a Globally utilised program translating scientific evidence into clinical practice, with one download of a clinical guideline every 5 minutes. She was appointed the inaugural Medical Lead, Quality Improvement, for the Department of Health Queensland Government in 2016, and leads Quality Improvement initiatives for all specialties.
Rob Padbury
Southern Adelaide Local Health Network; Australia
Prof Robert Padbury is an experienced Clinical Executive who has extensive experience in clinical surgery, clinical leadership and executive engagement. He is the Clinical Director of Surgery at Flinders Medical Centre (appointed 2001) and has had significant achievements highlighted through the establishment of the SA Liver Transplant Unit at Flinders Medical Centre in 1992, the development and introduction of clinical protocols and the adoption of clinical practice improvement programmes. He was the foundation President of the ANZHPBA (Australian and New Zealand Hepatic, Pancreatic and Biliary Association) and the Chairman of the SA Surgical Taskforce. His current clinical practice is in the area of general surgery with a subspecialist interest in surgery of the liver, gallbladder and pancreas.
Robert Forsythe
Project Director, Institute for Healthcare Improvement (IHI); Australia
Robert Forsythe, BSc(Hons), MSc, MSHP, Project Director, Institute for Healthcare Improvement (IHI), supports IHI’s work with the Safer Care Victoria (Australia) projects, provides leadership to a number of improvement collaboratives in the state of Victoria, and contributes to capability building in the Asia-Pacific region. Mr. Forsythe previously worked as a hospital pharmacy administrator and has also held roles in project management, health service transformation, and health service executive leadership. He holds bachelor’s and master’s degrees from the Queen’s University of Belfast and is currently completing a Master of Business Administration degree. Prior to joining IHI, Mr. Forsythe completed Improvement Advisor (IA) training. He has worked on a number of improvement projects, including sepsis care, patient flow, medication safety, and obstetric safety.
Robyn Hudson
Safer Care Victoria; Australia
Robyn has over 20 years of diverse experience in the UK and Australia. Trained as a physiotherapist at the University of Sydney, she specialised in paediatrics and adolescents working at leading hospitals in New South Wales, Victoria and in the United Kingdom.
Robyn has been a Director in innovation hubs, and in an Academic Health Science Centre (UCLPartners), and has held management positions at major acute hospitals in Australia and the United Kingdom. She holds an MBA from Judge Business School, Cambridge University and is a graduate of the Australian Institute of Company Directors.
She is currently the Chief Operating Officer and Executive Director of Engagement for Safer Care Victoria, Victoria’s quality and safety improvement agency.
Sarah McAllister
Central and North West London NHS Foundation Trust; England
Sarah is a mental health nurse by background and quality improvement coach at CNWL NHS Foundation Trust. Sarah is a strong advocate for service user involvement within research and QI work. Recently she worked alongside a group of service users, carers and clinicians to co-design an intervention toolkit to improve nurse-patient interactions on acute mental health wards. She has also co-designed and delivered an extensive range of teaching and training sessions related to this and other work. Sarah holds a PhD in Health Services Research, with further skills and expertise in behaviour change, qualitative and quantitative research methods and grant writing. She also has an extensive publication record, many publications which were co-authored with service users and carers.
Scott McAllister
Research Fellow, University of Sydney and the University of Melbourne
Scott is a Research Fellow at the University of Sydney and the University of Melbourne, having recently completed his PhD on decarbonising healthcare. His research focused on how to incorporate carbon impacts into health technology assessments, calculating the carbon footprint of pathology testing and diagnostic imaging, the environmental and economic benefits of reducing pathology testing in a hospital department, and the incidence of unnecessary preoperative pathology testing.
Prior to commencing his PhD he worked as a consultant for 15 years, undertaking environmental life cycle assessments for a variety of industries. Starting in 2009 he became involved in performing assessments in healthcare, and subsequently has authored and co-authored papers on the environmental impacts of a range of medical devices and interventions.
Shalika Hegde
Director Health Informatics, Dental Health Services Victoria; Australia
Dr Shalika Hegde is the Director Health Informatics at Dental Health Services Victoria (DHSV). Shalika is also an academic at Deakin University. Shalika has over 12 years of experience working on a range of Government, Academic, Population and Community level research and evaluation projects. Shalika’s teaching experience includes postgraduate and undergraduate teaching in the field of public health, Australian Health Care System, research, policy, evaluation, and evidence-based practice.
Shannon Nott
Western NSW Local Health District; Australia
Dr Shannon Nott is a recognised leader in virtual healthcare and led the NSW COVID-19 virtual care response as the Clinical Lead of the Virtual Care Community of Practice and as Clinical Director of the NSW Health Virtual Care Accelerator. Dr Nott also works as a rural generalist, undertaking primary care services in remote communities across Far West NSW and providing retrieval services across rural NSW with the Royal Flying Doctors Service. Dr Nott has committed his career to supporting rural communities including developing innovative health models to address gaps in rural and remote health care provision. Dr Nott is a member of the world WONCA Rural Council, the NSW Rural Generalist Committee, contributes to the World Health Organization Roster of Digital Health Experts, has created Australia’s first Virtual Rural Generalist Service and is Chief Investigator for the Virtual Clinical Pharmacy Service.
Stacey Goad
Registered Midwife, Epworth HealthCare Freemasons; Australia
Stacey Goad is a Registered Midwife with a strong commitment to improving patient care and safety. Stacey has been involved in research relating to patient expectation and experience and is an integral member of the team working on developing the MyStay Caesarean Section multimedia resource at Epworth Freemasons Maternity.
Stephen Priestly
Senior Medical Educator, Cognitive Institute; Australia
Stephen Priestley is a Senior Medical Educator with the Cognitive Institute and delivers workshops on Safety and Reliability, Speaking Up, and Professional Accountability across healthcare organisations in Australia, New Zealand and Singapore.
He is engaged in conducting Safety Culture Reviews of health services focussing on Leadership, Culture, Structure and Improvement and values the opportunity to work in partnership with health care leaders and front – line staff in improving patient safety and the quality of care that is delivered to patients and communities.
Stephen is an active clinician and holds the role of Senior Staff Specialist with the Sunshine Coast Hospital and Health Service in Queensland, Australia having previously been a Director of Emergency Medicine for 18 Years across hospitals in Victoria and Queensland states in Australia.
He is a longstanding member and contributor to Australasian College for Emergency Medicine (ACEM) Quality and Patient Safety Committee and brought together ACEM and the Institute for HealthCare Improvement (IHI) for the delivery of an Emergency Department targeted 3 day Accelerated Patient Safety Course held in Melbourne in March 2016. Stephen completed the IHI Patient Safety Executive Development Program in Boston in 2014 as a recipient of a Leadership in Patient Safety Scholarship from ACEM.
Steve Bowden
Associate Director for Patient Safety, Clinical Excellence Commission (CEC): Australia
Steve is the Associate Director for Patient Safety at the Clinical Excellence Commission (CEC). In this role he coordinates the patient safety team to review and respond to patient safety incidents within NSW. Using a data-focussed approach Steve works with clinicians, managers and staff to access, interpret and apply patient safety data across the continuum of care to improve patient outcomes and clinical governance processes. Steve is an experienced health professional with nearly 20 years of working within NSW Health. Steve began his career as a clinical dietitian and worked across a range of clinical areas including critical care, surgery and sub-acute care.
He has worked in high level leadership and management roles for over a decade including Head of Discipline for Nutrition and Dietetics (ISLHD), Allied Health Data Manager (SESIAHS), Clinical Efficiency and Evaluation Manager (SESLHD), Manager of Healthcare Improvement Analytics (SESLHD) and Clinical Lead for Safety Intelligence at the CEC.
Susan Jain
Principal Advisor Infection Prevention and Control, Clinical Excellence Commission (CEC); Australia
Dr Susan Jain is the Principal Advisor and COVID-19 response lead of the Healthcare Associated Infection (HAI) program at the Clinical Excellence Commission, NSW. Before moving to the CEC, she held the role of Infection Prevention and Control consultant at the Price of Wales Hospital, Illawarra Shoalhaven Local Health District and St George Private Hospital.
She carries over 30 years of professional clinical experience principally in Infection Prevention and Control, Intensive Care Nursing and the Operating Theatre. She has been the advisor to COVID-19 response within Acute and non-acute Hospitals, Airport Operations, Hotel Quarantine, Maritime services, Police, Australian Defence Force, Residential Aged care Facilities, Schools and public transport operations.
Dr Jain has a Doctorate in transmission-based precautions from the University of New South Wales, Australia (UNSW) and a Master of International Public Health (MIPH) with UNSW and a Master of Nursing from University of Wollongong.
Susan McKee
Chief Executive Officer, Dental Health Services Victoria RN, BSC (HMS), MBA, GAICD; Australia
Susan is a forward-thinking CEO and non-executive director on a mission to make quality healthcare more accessible, safe and patient-centred. Since starting her career as a Registered Nurse, Susan has spent 35 years improving healthcare systems across the public, not-for-profit and private sectors as a nursing director and senior executive. Susan’s strategic and values-driven approach inspires creative thinking, bold innovation and a collaborative workplace culture. Never one to pull the ladder up behind her, Susan mentors aspiring healthcare leaders and strongly advocates for gender equity, cultural diversity and social justice for all. She lives by the motto “if not now when, if not you who”.
Trish Bradd
Director, Patient Safety, Clinical Excellence Commission; Australia
Dr Patricia (Trish) Bradd is the Director, Patient Safety at the Clinical Excellence Commission (CEC), a leadership and strategic role that leads and directs the NSW Patient Safety Program and provides strategic oversight for patient safety and quality across the NSW Health system. Trish is also Executive lead supporting the CEC’s infection prevention and control COVID-19 response in NSW. With over 30 years’ clinical and management experience in the NSW public health system, Trish has previously held senior Executive positions involving building system-wide capacity and capability for safe, quality healthcare by improving systems and support for value-based change. She is a Fellow of Speech Pathology Australia, Chair of the SPA Ethics Board and Past SPA National President. She has a PhD in health leadership, a Masters and Graduate Certificate in Health Leadership and Management and a clinical background in Speech Pathology. She is an Adjunct Associate Professor at the University of Technology Sydney.
Wei Wang
Professor, Edith Cowan University; Australia
Wei Wang has published over 200 scientific papers in prestigious journals including Science, Nature Genetics and The Lancet. He was the founding chief editor of the journal of Family Medicine and Community Health, associate editor of EPMA Journal, and Regional Editor of Journal of Global Health, and Journal of Human Hypertension. In 2005 he was elected as a Fellow, Faculty of Public Health, Royal College of Physicians, and in 2016, as a Fellow, Royal Society of Biology and in 2017 a Fellow, Royal Society of Medicine of the United Kingdom.
William Pamment
Cofounder & CGO; SimConverse; Australia
William is an international speaker who combines his background in educational theory, neuroscience and medicine with his current role as Cofounder of SimConverse to deliver engaging talks on the realities of what’s now possible with modern Artificial Intelligence in Communication Skills Training. William owes his unique learning theory-based approach to his academic background. He’s in the final stages of his PhD in health education at the University of Sydney after completing most of his MD there. Prior to this, Will dual-majored in neuroscience and anatomy at the University of Melbourne. Now, William spends his time showcasing to audiences around the world how they can better harness AI for healthcare education and improve the communication skills of our health workforce.