Keynote Speakers

Derek Feeley

President and CEO, Institute for Healthcare Improvement (IHI); USA

Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.

Prior to joining the IHI, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.

Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.

In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.

Other Speakers

Ai Ling Sim-Devadas

Co-Chair, Singhealth Patient Advocacy Network; Singapore

Ms Ai Ling Sim-Devadas is a cancer patient. She is passionate about what patients and caregivers can do to make healthcare better. Together with her Co-Chair, she has been shaping the role of SPAN in the healthcare system and bringing the voices of patients and caregivers to the heart of healthcare to improve patient experience. With a strong professional background in healthcare communications, patient experience and volunteer management, she brings valuable perspectives from both ends of the care spectrum – that of a healthcare provider and a patient. Ai Ling also volunteers with palliative care charities, as a committee member of Dover Park Hospice’s Communication and Outreach Committee and as a Board Member for Ambulance Wish Singapore, a non-profit organisation for fulfilling last wishes for terminally ill patients.

Alvin Shang Ming Chang

Clinical Director, KK Women’s and Children’s Hospital; Singapore

Dr Alvin Chang is the Clinical Director, Quality, Safety and Risk Management and a Senior Consultant at the Department of Neonatology, KK Women’s and Children’s Hospital(KKH). He leads the Quality Assurance activities and was a Patient Safety Lead of the Neonatal department. He co- chairs the Hospital Quality Safety and Standard committee, Chairs the KKH Patient Safety Council and is a Patient Safety Champion. Dr Chang conducts regular in-house Root Cause Analysis (RCA) workshops and Speak up for safety seminars. He is also the President of the Healthcare Quality Society of Singapore and Secretary of the Singapore Paediatric Society. He had published a Cochrane review on neonatal transport and other scientific papers in various peer-reviewed journals locally and internationally on a range of neonatal-related topics. Dr Chang also serves as the Faculty Member of Singapore Healthcare Improvement Network (SHINe), a collaborative program with the Institute for Healthcare Improvement (IHI).

Andrew Jamieson

Executive Director Medical Services, WA Country Health Service; Australia

Anna Sarkadi

Professor Social Medicine, Uppsala University; Sweden

Anna has a Social Medicine Chair at Uppsala University and a position in the Academic Pediatric Hospital. She is an Associate Researcher at Royal Children’s Hospital in Melbourne and is a well-renowned improvement leader.

Anthony Lock

Director of Patient Safety, Royal Perth and Bentley Group; Australia

Tony Locke was the first person in Australia to be appointed as a Human Factors expert within a public hospital system. A former Air force and 737 pilots, Tony has extensive knowledge related to Human Performance Training. Working with a group of clinicians he has successfully translated many ideas from the aviation industry into healthcare. Tony has pioneered a new approach to patient safety and was the designer of the NEXUS nontechnical skills training courses at the Royal Perth Hospital.

Benjamin Prest

Senior Project Officer, Australian Commission on Safety and Quality in Health Care; Australia

Bernie Harrison

Director, ACHS Improvement Academy; Australia

Bernie Harrison is the Director of the ACHS Improvement Academy, taking up the role in 2015. She leads the quality and safety educational programs for members and non- members across Australasia. She has over 30yrs experience in health care, as a clinician, researcher and quality and safety (Q&S) expert. She trained in clinical quality improvement in the USA in 2001 and 2010 as a Fulbright Scholar at Intermountain Health Care and the Institute for Healthcare Improvement. She has led and published a Breakthrough Collaborative (Harrison et al Vox Sanguinis 2014) in improving red cell transfusion in the elective surgical setting. She co-authored the Quality in Australian Health Care Study (MJA 1995), the most cited paper in the journal’s 100yr history. Her previous positions include: Executive Director of Hospital Performance for the National Health Performance Authority and Director in the NSW Clinical Excellence.

Caroline Tilah

Comission's Manager, HQSC; New Zealand

Caroline Tilah is the Commission’s Manager for Patient Safety. Before this she was the Executive Director Operations for the quality improvement and patient safety directorate at Capital & Coast District Health Board. She has had a variety of quality and clinical roles, but her passion is improvement. Caroline is a registered nurse with post graduate qualification in occupational health and has completed the Institute for Healthcare Improvement’s quality improvement advisor training.

Carolyn James

Principal Project Officer, Patient Safety and Quality Improvement Service; Australia

Carolyn has worked in the public health sector for over 20 years in New South Wales and Queensland; first as an allied health clinician and then on service improvement projects, predominately in the maternity area. In her role as the Principal Project Officer and secretariat to the Rural Maternity Taskforce she was the lead author of the Rural Maternity Taskforce Report. She is currently involved in the implementation of the six recommendations from the Rural Maternity Taskforce, including the Rural and Remote Maternity Services Planning Framework.

Carrie Marr

Clinical Excellence Commission; Australia

Champika Pattullo

Healthcare Improvement Fellow, Clinical Excellence Queensland; Australia

Champika (Champs) has over 20 years’ experience as a pharmacist. In 2019, Champs was among the first graduates of the Metro North/AusHSI Graduate Certificate in Health Innovation program, while also undertaking a fellowship at Health Improvement Unit in Clinical Excellence Queensland. Leading into these opportunities, Champs has been the Quality Use of Medicines Pharmacist at the Royal Brisbane and Women’s Hospital. Since 2008, she’s advanced both research and quality improvement activities driven by a passion for implementing sustainable practice change to improve the use of medicines. In the past, this role has included the implementation of an antimicrobial stewardship program, the IV to Oral initiative, and various projects to improve management of anticoagulation. Most recently, it has involved projects to optimise opioid prescribing in acute settings – projects which have culminated in the formation of the Queensland Opioid Stewardship Program for which Champs has now become the Statewide Project Lead.

Charlotte Hall

Emergency Physician and Medical Educator, Northern NSW LHD; Australia

Charlotte is an Emergency Physician (FACEM) with special interests in Human Factors Science, Medical Education and Learning design. Her work includes design of the ADEPT workshops and she was the lead author of the TEMPIST trial. Charlotte is the editor of the Emergency Protocols books.

Chien Earn Lee

Chair, Singapore Healthcare Improvement Network (SHINe); Singapore

Professor Lee Chien Earn, Chairman of SHINe. Prof Lee is the Chief Executive Officer of Changi General Hospital, a 1000 bed public teaching hospital. He is also concurrently the Dy Group CEO for Singapore Health Services responsible for the Regional Health System in Eastern Singapore that serve a population of nearly 2 million. Prior to this he was Dy Director of Medical Services (Health Services and Healthcare Performance) in MOH where he led the strategic development of healthcare services and national quality improvement efforts. Prof Lee is a medical doctor by training specialising in Public Health with additional qualifications in Change Management and Coaching. Prof Lee is an Adjunct Professor in the Singapore University of Technology and Design, Adjunct Associate Professor in the School of Public Health, NUS, and sits on several international and national committees.

Christine Goodall

Senior Clinical Lecturer Honorary Consultant Oral Surgeon, University of Glasgow; Scotland

Senior Clinical Lecturer and Honorary Consultant in Oral Surgery at The University of Glasgow School of Medicine Dentistry and Nursing and Lead Clinician for Oral Surgery at NHSGGC. She trained in Academic Oral and Maxillofacial Surgery in Glasgow and Aberdeen. Her research interests lie in the fields of alcohol, violence and facial trauma. Her work with facial trauma patients over many years led to her founding the charity Medics against Violence in 2008. Medics against Violence aims to prevent violence and reduce injury through innovative violence reduction programmes. She is an Honorary Member of the Faculty of Public Health, Founding Fellow of the Faculty of Medical Leadership and Management and was awarded an OBE for her work in violence prevention in 2016. She is a member of Project Lift and one of the first cohort of their leadership programme ‘leadership cubed’ She is studying for an MSc in Quality Improvement.

Daphne Khoo

Deputy Director, Ministry of Health Singapore; Singapore

Deputy Director of Medical Services of the Ministry of Health, Singapore. Has oversight of health technology assessments, clinical quality, performance, and value aspects of healthcare across the continuum of health.

Debbie Wild

Deputy Director, Office of Improvement Science, Changi General Hospital; Singapore

Debbie Wild is currently Deputy Director, Office of Improvement Science, Centre for Performance Excellence at Changi General Hospital, a Faculty Member of the Singapore Healthcare Improvement Network and a member of the Improvement Advisor Group in the large scale initiative – Reduce Harm in Patients.

Debbie received her BSc Economics (Hons) from Bath University in the U.K. before joining the prestigious National Health Service’s (NHS) General Management Training Scheme. On graduating from the scheme she undertook a variety of general management positions in the NHS over a period of ten years.

Doug Eby

Vice President of Medical Services Division, Southcentral Foundation; USA

Doug Eby has served on the leadership teams of Southcentral Foundation (SCF) and the Alaska Native Medical Center since 1995. He has played a key role in the development of SCF’s innovative primary care system, and speaks, nationally and internationally, on health care system design and quality improvement. In addition to his medical degree, he holds a master’s in public health.

Elham Saberi

Northern NSW Local Health District; Australia

Ellil Mathiyan Lakshmanan

Co-Chair, Singhealth Patient Advocacy Network; Singapore

Mr Ellil is a double cancer survivor who, beyond initial fears, has fully recovered and now dedicates his time to helping others. Besides co-founding the Ostomy Association of Singapore, he is a patient ambassador at CGH and SGH, and has won various patient awards, including the Singapore Health Inspirational Patient Award 2017 and the Singapore Patient Advocate Award 2018.

Euan Wallace

Professor, Obstetrics & Gynaecology, Monash University and Safer Care Victoria; Australia

Fiona Wake

Safety, Quality & Accreditation Manager, Top End Health Service; Australia

Fiona Wake is the Safety, Quality & Accreditation Manager for Primary Health Care (PHC) Top End Health Service (TEHS) in the Northern Territory (NT). Her role since 2015 has been to lead the safety, quality and accreditation program across the PHC remote health, prison health, Urban community health, Hearing, Oral Health and Cancer Screening Services. She is a registered nurse with post-graduate qualifications in critical care and practice and management who has worked in both acute and primary care services for over 30 years, the last 11 years in the NT. She recently completed the ACHS Quality Improvement Lead Training Program in 2019. Fiona currently sits as the Chair of the CRANAplus Board of Directors.

Frank Federico

Vice President and Senior Safety Expert, The Institute for Healthcare Improvement; USA

Frank Federico, Vice President and Senior Safety Expert at IHI, has been working to improve patient safety since the beginning of the movement. He has been the senior lead in a Pfizer funded grant to optimize medications in primary care in the US.

Gerry Marr

Consultant and Retired Chief Executive, South Eastern Sydney Local Health District; Australia

Adjunct Professor Gerry Marr OBE was the Chief Executive of South Eastern Sydney Local Health District from February 2014 to September 2018. Prior to this appointment, Gerry held senior executive roles for 13 years, with the National Health Service (NHS) Tayside. Facing performance challenges when Gerry took up the role of Chief Executive, NHS Tayside became one of the top-performing NHS Boards in Scotland. Prior to this Gerry held senior roles in the areas of system performance and human resources management with the NHS Scotland Department of Health. With qualifications in nursing and education, Gerry is a passionate advocate for quality in health care delivery. He has led the implementation of a range of quality programs within both the NSW and the Scottish health systems, in partnership with other international healthcare agencies. He is an international guest speaker on the topic of quality and safety.

Göran Henriks

Chief Executive of Learning and Innovation, Qulturum; Sweden

Göran Henriks is Chief Executive of Learning and Innovation at Qulturum in Region Jönköping County, Sweden.

Mr. Henriks academic background is in Psychology from the University of Lund, and worked as a child psychologist. He holds a Master’s degree in Business Administration from the University of Gothenburg. He worked as a child- and school psychologist during 1976-1983. Between 1978 and 2000 he was also engaged in top sport as he was coaching national teams in basketball.

Mr. Henriks has more than thirty years’ experience of management in the Swedish healthcare system. He is a member of the Region Jönköping County’s Top Management and Strategic Group.

Göran is a board member of the Swedish Institute for Quality, SIQ, senior advisor SALAR, chair Emeritus International Forum Programme Advisory Committee and the chairman of the South East Health Care Regions Quality registers centre.

He is also the chairman of the Strategic Committee of the International Quality Forum organised by the British Medical Journal (BMJ) and the Institute for Healthcare Improvement, Göran is also appointed as a Senior Fellow at the Institute of Health Care Improvement. He is appointed as professor in Quality Management at the University of Yerevan, Armenia.

Göran Henriks is appointed as keynote speaker and teacher at many national and international conferences, such as the International Forum of Quality and Safety, APAC and the international ISQUA conference. He has written articles about balanced scorecard, learning, access and spread, and improvement of quality in cancer care.

Grant Phelps

Assoc Professor of Clinical Leadership, Deakin University; Australia

Grant practiced for over 20 years as a Gastroenterologist and Acute Physician in public and private practice in regional Victoria. He trained in safety and quality at Dr Brent James’ Institute for Healthcare Delivery Research at Intermountain Healthcare in the US and has held major management and leadership roles at organisational and at the jurisdictional level. He has had national policy roles in safety and quality, including membership of key interjurisdictional committees with the Australian Commission on Safety and Quality in Healthcare. From 2016-2018 Grant was President of the Adult Division of the RACP. He is Associate Professor of Clinical Leadership with Deakin’s Medical School where he has auspiced a Master of Clinical Leadership program. Grant works as an independent consultant providing advice to hospitals and organisations on clinical leadership for safety and quality.

Harvey Lander

Director, Clinical Excellence Commission; Australia

Dr Harvey Lander (BMed MBA FRACMA) currently leads the adult, paediatric and older person’s, mental health and the medication patient safety programs at the Clinical Excellence Commission. He contributes at a state level in supporting clinical leadership, executives and health services to improve the quality and safety of patient care across 228 health facilities. He contributed to publications on improving the recognition and response to sepsis and the deteriorating patient. He is passionate about systems improvements to help support safe, reliable, integrated, sustainable person-centred systems of care that reduce harm and improve patient experience and outcomes. Harvey previously worked as Director of Medical Services in range of acute tertiary, outer metropolitan and regional hospitals across Australia, with responsibility for clinical governance, quality and safety, medical, pharmacy, and related services. He previously served on the RACMA (Royal Australasian College of Medical Administrators) Council and a Victorian Health Service Board Subcommittee.

Heather Gunter

Consumer Representative, Kōrero Mai; New Zealand

Heather is the mother of Matt Gunter – whose story she will share. Heather is a Consumer Representative for ‘Kōrero Mai’, the Commission’s escalation programme of deteriorating patients for Family / Whānau, and for ACC’s Adverse Event Review Governance Group for the Prevention of Treatment Injury. She is also a consumer rep for the Perioperative Medicine Steering Committee. After working as a nurse for approximately 30 years Heather is now working with ACC as part of their Treatment Safety Programme to share Matts Story with Hospitals around NZ and occasionally still works as a District Nurse for the Nelson Marlborough DHB.

Helen Bevan

Chief Transformation Officer, NHS Horizons; England

Helen Bevan is a leader of change within the NHS. She has led and facilitated many nationwide initiatives to improve care. Helen has demonstrated a constancy of purpose and resilience to stay within the system over decades that is rare in internal change agents. Her focus has shifted from managing big programmes of change to approaches that mobilise and build energy and commitment to change on a large scale. Helen has the ability to connect directly with thousands of frontline staff and patient leaders. She is one of the top social influencers in healthcare globally.

Helen Dowling

Senior Project Officer, Australian Commission of Safety and Quality in Health Care; Australia

Helen Dowling is a Registered Pharmacist with expertise in hospital pharmacy; practitioner and pharmacy premises regulation; medication safety; eHealth and digital systems; health-related policy and standards development; quality improvement and change management; and corporate leadership and management. Ms Dowling is currently engaged as a Senior Project Officer at the Australian Commission on Safety & Quality in Health Care (ACSQHC). From 2016 to 2017 she was engaged as Project Manager for 12 months, leading a Pharmacy Services Redesign at Royal North Shore Hospital; previously held the position of CEO for the Society of Hospital Pharmacists of Australia from 2012 to 2015; and also held the position of Director of Pharmacy Services for Hunter New England (HNE) Local Health Network, in NSW (Australia) from 2008 to 2012. Ms Dowling is an experienced health service accreditation assessor and has conducted the majority of her assessment surveys in Australian public hospitals, including hospital networks.

Jacqueline Stephenson

Diversity Programmes Manager, South Eastern Sydney Local Health District; Australia

Jackie was originally a Registered Nurse but has spent the last 15 years working with culturally and linguistically diverse communities both within Australia and on international health development projects. She has managed national medicines safety campaigns, child health projects, health system improvement projects, health literacy and health promotion projects. She is qualified with the Australian College of Project Managers and Australian College of Health Service Managers. Currently her role involves system change to improve the safety, quality and appropriateness of care for diverse Hospital patients.

Jane Evans

Director of Performance Improvement and Consumer Engagement, Eastern Health; Australia

Jane Evans is Director, Performance Improvement and Consumer Engagement at Eastern Health, Victoria. Jane is a healthcare professional committed to improving hospital service delivery for every patient to ensure they receive safe, high-quality healthcare with optimal outcomes and excellent patient experience. Jane has led the nine-year journey to establish an organisation wide culture of improvement that is evident from ward to board. Jane also leads the Centre for Patient Experience which supports the Eastern Health ‘In the Patient’s Shoes’ program, the involvement of our consumers in co-designing our services and the engagement of our community in the ongoing development of our facilities and service profile. Jane was named as one of the Top 50 Public Sector Women (Victoria) in 2017 which recognizes the exceptional female leaders building high performing teams and transforming the communities across Local and State Government and Statutory Authorities, in the Victorian Public Sector.

Jean-Frédéric Levesque

Chief Executive, NSW Agency for Clinical Innovation; Australia

Dr. Jean-Frédéric Levesque is Chief Executive of the NSW Agency for Clinical Innovation. His career has spanned senior leadership roles in organizations focused on healthcare system analysis and improvement, public reporting of healthcare information, clinical practice in refugee health, clinical governance and academic research. He is a member of the Strategic Analytic Advisory Committee of the Canadian Institute of Health Information and a Fellow of the Royal College of Physicians of Canada. Dr. Levesque has a Doctorate in Public Health, a Masters in Community Health and a medical degree from the Université de Montréal, Canada. He is a Conjoint Professor at the Centre for Primary Health Care and Equity of The University of NSW.

Jenni Graves

Diversity Programs Coordinator and Social Work Educator, South Eastern Sydney Local Health District; Australia

Jenni has over 20 years experience working in health services in Australia and internationally. She has lived and worked in countries with cultural and linguistic differences to Australia, including East Timor, Papua New Guinea, Fiji, and Nepal. She is passionate about quality and safe care for all patients. She has a Master in Public Health and Master in Social Work and currently has two roles at Prince of Wales Hospital in Sydney – Diversity Programs and Social Work Educator. She has worked with major Sydney hospitals, community health and at the NSW Ministry of Health. Her experience spans intensive care, mental health, maternal and child health, refugee health, sexual health and child protection from frontline patient roles to policy, research and health system strengthening.

Jessica Jeffrey

Associate Director, UCLA Department of Psychiatry Division of Population Behavioral Health; USA

Dr. Jeffrey is the Associate Director of the Division of Population Behavioral Health at UCLA. She is also a child and adolescent psychiatrist at the UCLA Semel Institute for Neuroscience and Human Behavior and is the Lead Child Psychiatrist for the UCLA Behavioral Health Associates integrated care program. Dr. Jeffrey has published several articles in the fields of psychiatry and academic medicine, spanning topics including anti-NMDA receptor encephalitis, quality of life in depression, use of dopaminergic agents as treatments for major depressive disorder, quality improvement and integrated behavioral healthcare. Dr. Jeffrey serves as the President of the California Academy Child and Adolescent Psychiatry Executive Committee and is a member of the Academy of Child and Adolescent Psychiatry Healthcare Economics and Access Committee. Her passions include advocacy for child and adolescent mental health, systems of healthcare delivery, promotion of family resilience and quality improvement.

Jessica Perlo

Director, Institute for Healthcare Improvement (IHI); USA

Jessica Perlo is the Director of the Institute for Healthcare Improvement’s Open School, a global interprofessional community that provides health students and professionals with the skills to become change agents in health care. Jessica holds a Bachelors in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. She is trained in community organizing from the Harvard Kennedy School of Government and facilitative leadership from the Interaction Institute for Social Change. For over ten years she’s worked in health professional program development and quality improvement at both Harvard’s Academic Medical Centers and at IHI. Jessica leads IHI’s effort to mobilize students to take action to improve the health of populations and achieve the Triple Aim. She is also a member of the Leadership Team of 100 Million Healthier Lives, a health equity social movement convened by IHI, and serves as the Director of IHI’s Joy in Work Portfolio.

Jourdan Hancock

Youth Arts Coordinator, Sydney Children’s Hospital Network; Australia

Jourdan Emily Hancock is the Youth Arts Coordinator at the Sydney Children’s Hospital (Randwick). Jourdan has been establishing this role over the last year in developing a co-design Youth Arts program with young people, adjacent to the transitional care team at Trapeze. Jourdan holds a Master’s of Art Therapy with distinction at Western Sydney University in 2018 and a Bachelor of Fine Arts with Honours with the University of New South Wales, 2014. Jourdan is interested in understanding how artmaking practices may engage young people to creatively connect to diagnosis and experience accessing health care services. This interest is looking at ways young people can improve health outcomes in having the opportunity to look at health holistically and develop a reflexive and visual language for understanding health.

Karen Luxford

CEO, ACHS; Australia

Karen has 20+ years of experience in senior executive leadership in health, strategic planning, governance, health services, stakeholder and government relations, safety and quality standards, communication strategies and media experience. She was CEO of the Royal Australasian College of Dental Surgeons where she has led a new strategic direction, improved member benefits, governance changes, new partnerships, hospital training, site accreditation and international partnerships. She was at the Clinical Excellence Commission as Acting CEO and Executive Director, where she led strategic approaches to improving quality and safety in health care. She is a Graduate of the Australian Institute of Company Directors, a Fellow of the Australian Institute of Management and an Expert of the International Society for Quality in Health Care (ISQua). She was a Harkness Fellow in Healthcare Policy and Practice at Harvard Medical School, Boston, USA in 2008 – 2009.

Kirstine Sketcher-Baker

Executive Director, Queensland Health; Australia

Kirstine Sketcher-Baker has a statistical background with a wealth of experience and a longstanding interest in patient safety and quality of care in hospitals. Kirstine has led the Patient Safety and Quality Improvement Service in Queensland Health, as the Executive Director for the last seven years. This Branch is responsible for monitoring and supporting Queensland hospitals in minimising patient harm, reducing unwarranted variation in health care and achieving high quality patient-centred care.

Lau Tang Ching

Vice Dean (Education), Yong Loo Lin School of Medicine; Singapore

Associate Professor Lau Tang Ching is a Consultant Rheumatologist in the Division of Rheumatology, University Medicine Cluster in the National University Hospital (NUH). He was appointed the Vice Dean (Education) of the Yong Loo Lin School of Medicine, National University of Singapore (NUS) in June 2017 and was Vice Chairman Medical Board (Education) for NUH from 2013 to 2017. Assoc Professor Lau is a Faculty Member of the Singapore Healthcare Improvement Network (SHINe)’s Large Scale Initiative – Reduce Harm in Patients. Assoc Prof Lau's main research interests are in osteoporosis, pharmacoeconomic evaluation, medical education and evidence-based medicine. He is the current Chairman of the National Arthritis Foundation and is the Faculty Member of Singapore Healthcare Improvement Network (SHINe). Assoc Prof Lau is a certified Tai Chi Instructor. His hobbies include photography, singing, cooking, jogging and TaiChi.

Leslie Pelton

Institute for Healthcare Improvement (IHI); USA

Lisa McKenzie

Director, Institute for Healthcare Improvement; Australia

Lizzie Price

Director of Communications, Health Quality & Safety Commission; New Zealand

Lizzie Price is the Director of Communications at the Health Quality & Safety Commission. She has worked in health communications for 25 years and has particular expertise in the development of multimedia campaigns. Her previous positions include communications manager at the Quit Group and Cancer Society of NZ. She also has many years’ experience running her own successful public relations company.

Mary Ryan

Programme Lead - Team Effectiveness, Clinical Excellence Commission; Australia

Mary Ryan is a registered nurse and has a PHD in nursing which focused specifically on patient experience. Her work at the Clinical Excellence Commission focusses directly on point-of-care teams and staff experience as an essential component influencing patient experience. Mary draw on her years of clinical practice as a women’s cancer nurse to help inform her current role.

Michael Hodgins

Research Associate, UNSW; Australia

Michael Thresillian

Programme Director, Healthcare Improvement Fellowship, Queensland Health; Australia

Michael is a General Physician at the Royal Brisbane and Women’s Hospital and the program director for the CEQ Healthcare Improvement Fellowship, having been an inaugural Improvement Fellow. Prior to studying Medicine, Michael completed a Bachelor of Education and ran a senior school Science and Mathematics department which involved the development of curricula and work programs. Michael has a passion for safety and quality in healthcare and is on faculty for the Academy for Emerging Leaders in Patient Safety in Australia. He enjoys combining his background in education with his clinical career in Medicine.

Michelle Jersky

Programme Manager Arts in Health and Community Development, SCHN (Randwick); Australia

Michelle Jersky is the Programme Manager: Arts in Health & Community Development in the Department of Community Child Health, Sydney Children’s Hospitals Network (Randwick). She has managed the Ngala Nanga Mai parent Group Programme in the Department of Community Child Health, since 2009. The program uses art to engage with Aboriginal families in La Perouse and surrounds to build a strong social network, facilitate access to health services and opportunities for strengthening education and cultural wellbeing. Michelle has a Master’s Degree in Art History, with a background in arts education and community arts. Michelle is interested in the intersection of Arts and Health and the capacity of art to facilitate change in communities.

Michelle Ogulin

Consumer, Consumer and Community Engagement Council (CCEC); Australia

Michelle lives in Evandale, having moved to Tasmania from Melbourne in 2012.

Michelle has primarily worked for the public sector in both Victoria and Tasmania. Through these roles, Michelle has gained extensive experience in consulting with community members, from both metropolitan and rural settings, when designing projects and policies.

Since moving to Tasmania Michelle has had two children, both born at the Launceston General Hospital (LGH). Michelle’s interest in the Consumer and Community Engagement Council (CCEC) has been influenced by her experiences as a patient of the LGH antenatal clinic, maternity unit and emergency department.

Michelle also brings to the CCEC her experiences as a carer of young children who have used services within the Tasmanian Health Service.

Michelle is passionate about the importance of using plain language to help people understand complex issues affecting them. To that effect, Michelle provides feedback on the LGH’s patient
information leaflets to make them clear to read and easy to understand.

Michelle in conjunction with her position in waste management at the Launceston City Council and with the CCEC has initiated and overseen the rollout of food waste recycling from LGH kitchens and associated food venues.

Michelle holds a Bachelor of Social Science (Environment) and a Master of Public Policy and Management.

Mukesh Thakur

Internal Medicine Senior Consultant, Hamad Medical Corporation; Qatar

Dr. Mukesh Thakur MBBS, MRCP (UK), CCST (UK), IA(USA), FRCP (Edinburgh) is working as Internal Medicine Senior Consultant and A/Executive Director for Quality and Patient Safety in Hamad General Hospital. He has had his training in internal medicine at The Royal College of Physicians Edinburgh and Joint Royal Colleges of Physicians Training Board (JRCPTB) the UK. He has extensive clinical experience of over 19 years in various internal medicine specialties, of which more than 12 years have been in the National Health Service, UK. He worked as a senior consultant in the Acute Internal Medicine Department at Hull and East Yorkshire Hospitals NHS Trust UK, which is one of the largest healthcare facilities in England. During this period he led the department to establish acute care pathways, medical ambulatory care clinics and played a vital role in the transformation of the unit into a center of excellence providing high-quality training and education. He pioneered the practice of Simulation in Acute Medicine Training programs. He served as Director of Training Program in General Internal Medicine (Yorkshire and Humber Postgraduate Deanery), Lead for Simulation in Acute Internal Medicine (Hull Institute for Learning and Simulation), Examiner for The Royal College of Physicians UK and Core Faculty (East Yorkshire School of Endoscopy). He has many research, posters, and presentations under his name. He joined Hamad Medical Corporation in August 2015 and is involved in several education and quality initiatives. He is trained as Improvement Advisor from the Institute for Healthcare Improvement USA and Lean for Healthcare from the University of Tennessee USA. He is leading many quality initiatives in Hamad General Hospital, including improving the flow in the process of admission and discharge. Currently, he is enrolled in the Senior Executive Leadership Program from Harvard’s Business School.

Nicole Brady

Director Strategy and Implementation, Safer Care Victoria; Australia

Nicole Brady was the inaugural Director of Strategy at Safer Care Victoria for three years, then transitioned to become Director of Improvement with oversight of the Victorian quality and safety improvement agency’s statewide improvement initiatives. Nicole established SCV’s strategic partnership with the Institute for Healthcare Improvement in 2018. Nicole moved to the health sector after an award-winning career in journalism. She has a Masters of Public Health from Melbourne University and is passionate about using her story-telling skills to share knowledge about how to use improvement science to achieve positive shifts in population-level outcomes.

Nigel Lyons

Deputy Secretary, Health System Strategy and Planning, Ministry of Health (NSW); Australia

Dr Nigel Lyons has over 30 years’ experience in the NSW Health system as a clinician, manager and executive.

As Deputy Secretary, Health System Strategy and Planning he is responsible for strategic health policy development, inter-jurisdictional negotiations and funding strategies, system-wide planning of health services including mental health and setting the direction for child and family health policy.

Nyan Thit Tieu

Founder and Chair, Sisters’ Cancer Support Group; Australia

Mrs Tieu is qualified through her training with Cancer Council NSW and Breast Cancer Network Australia (BCNA), Victoria. She is on the Cancer Consumer Panel with Cancer Institute NSW as well as ISLHD. As a cancer survivor, she is the Founder and Chair of the Sisters’ Cancer Support Group.

Olivia Wood

Consumer; Australia

Peggy Brown

Senior Clinical Advisor, Australian Commission on Safety and Quality in Health Care; Australia

Dr Brown is a consultant psychiatrist with extensive experience in health and mental health service planning, delivery, governance, and administration, and has been a leading participant in national mental health policy and planning in Australia for almost two decades. Dr Brown is a Senior Clinical Advisor to the Australian Commission on Safety and Quality in Health and Deputy Director, Medical Services at Metro South Addiction and Mental Health Service. She is also Co-Chair of the Council of Clinical Leads for the International Initiative for Mental Health Leadership (IIMHL); a Member of the Agency Management Committee of the Australian Health Practitioner Regulation Agency (AHPRA); a Member of the Pharmaceutical Benefits Advisory Committee (PBAC); and Patron of the Australian BPD Foundation.

Peter O’Sullivan

Chair, Consumer Community Engagement Council; Australia

Peter lives in Launceston, a former Chair of St Patricks College Board for six years and recently a member of the College Governing Council, past Deputy Chair of Life Education Tasmania and life member, volunteer trainer and past President with Lifelink Samaritans for 32 years. He has been a board member/ volunteer with the Launceston Benevolent Society. Peter is a retired senior manager within the Tasmanian Public Service with 42 years’ service. On retirement was with the Department of Treasury and Finance, Liquor and Gaming Branch – as Secretary to the Licensing Board and Manager Communications and Education. Some of Peters friends and family have experienced lengthy episodes of care within acute care services across Tasmanian Health Service. Peter is experienced in providing consumer feedback and is committed to the principles of consumers being involved in planning and design of health care. Peter is the current Chair of the Consumer Community Engagement Council.

Rebecca Waqanikalou

Consumer; Australia

After experiencing challenges in her maternity care for her first two children, Rebecca became a passionate consumer representative and advocate. For 10 years Rebecca has worked at local, state and national levels in maternity care reform, presenting at a number of forums including the Queensland Health Maternity Services Forum in Cairns in 2019. Rebecca enjoys sharing her experiences working with Health Services at all levels as well as sharing with policy makers and organisations the great outcomes and benefits of consumer involvement at all levels of health.

Reema Harrison

Associate Professor of Healthcare Management, UNSW Sydney; Australia

Dr Reema Harrison is an Associate Professor and the Director of Health Management Programs at UNSW Sydney. Reema is an Applied Health Psychologist with a BSc (hons) Psychology, MSc Health Psychology and PhD in the psychology of patient safety from the University of Leeds (UK). Reema has research and teaching interests in enhancing healthcare quality. Her specific research interests are in the psychological and performance impacts of medical errors on health professionals, and patient experience of adverse safety events, particularly in vulnerable populations. She also has published research around the use and quality of clinical supervision and mentorship in relation to enhancing patient safety, quality and patient safety issues in developing countries and healthcare management competencies. Prior to her role at UNSW, Reema has been a lecturer at the University of Sydney and the Universities of Leeds and York in the UK.

Robert Lloyd

Executive Director of Performance Improvement, The Institute for Healthcare Improvement; USA

Dr. Robert Lloyd is Executive Director of Performance Improvement for the Institute for Healthcare Improvement (IHI). Dr. Lloyd provides leadership in the areas of performance improvement strategies, statistical process control methods, development of strategic dashboards and quality improvement training. He also serves as lead faculty for various IHI initiatives and demonstration projects in the US, the UK, Sweden, Denmark, New Zealand, Qatar, Dubai and Africa. Before joining the IHI, Dr. Lloyd served as the Corporate Director of Quality Resource Services for Advocate Health Care (Oak Brook, IL). He also served as Senior Director of Quality Measurement for Lutheran General Health System (Park Ridge, IL), directed the American Hospital Association’s Quality Measurement and Management Project (QMMP) and served in various leadership roles at the Hospital Association of Pennsylvania. The Pennsylvania State University awarded all three of Dr. Lloyd’s degrees. His undergraduate degree is in sociology, his master’s degree is in regional planning and his doctorate is in rural sociology.

Dr. Lloyd has addressed over 1,200 national and international meetings of professional groups and associations. Over 150,000 participants from this country and abroad have attended his classes and presentations on quality improvement. He has served as faculty for the Harvard School of Public Health, the American College of Healthcare Executives, the American Society for Quality (ASQ), the University of Wisconsin’s graduate program in Administrative Medicine, the University of Chicago’s graduate Program in Health Administration, the Healthcare Forum, the International Quality and Productivity Center, the American Health Information Management Association, the JCAHO, the Group Practice Improvement Network, the Ontario Hospital Association, the Vancouver BC Quality Forum, the Medical Group Management Association, the BMJ European Quality Forum (London, Barcelona, Berlin, Amsterdam and Paris), and numerous QIOs around the US. Dr. Lloyd has also presented his seminars on statistical thinking to physicians and administrators from the Federation of County Councils in Stockholm and Jonkoping, Sweden, to leaders of the National Health Service throughout the United Kingdom and New Zealand, and to patient safety leaders throughout Denmark, South Africa and Ghana.

Robert Sarkadi Kristiansson

Chief Medical Officer, Region Uppsala; Sweden

Robert is a Chief medical officer who has previously worked with private health care providers and for 6 years is within the public system. He has an executive MBA from Stockholm business school and is a fellow at Intermountain health care in Utah, USA. His research is within effective care processes and he is affiliated to Jönköping Academy as well as Uppsala University.

Sabrina Pitt

Director, Work Wiser; Sydney

Dr Sabrina Pit has been working in the education, workforce, ageing, research and health sector for more than 20 years. Sabrina is the director of Work Wiser International and a certified Sustainable Employability Coach. Until 2019 she was the Workforce Research Stream Leader and Lead Academic, Clinical and Educational Research at the University Centre for Rural Health (the University of Sydney and Western Sydney University) and has taught medical students and allied health students since 2014. She is chair of the International Organization for Standardization (ISO) Technical Committee (TC) 314 Ageing Societies Working Group Ageing Workforce and a member of the Strategic Advisory group and the ISO TC Human Resources Management on learning and development and employee engagement. She has published over 50 international peer-reviewed papers in (rural) health workforce, health professional education, employability, ageing, and digital health. She is regularly invited to speak at conferences and APEC meetings.

Sarah Hilmer

Conjoint Professor of Geriatric Pharmacology, University of Sydney; Australia

Sarah Hilmer (BScMed(Hons) MBBS(Hons) FRACP PhD) is an academic geriatrician and clinical pharmacologist. Sarah has translational expertise in geriatric pharmacology research assessing the relationship between medication use and geriatric syndromes including frailty, falls and cognitive impairment. She has written guidelines and policies to facilitate deprescribing, and led the Australian ‘Recommendations for a National Strategic Action Plan to Reduce Inappropriate Polypharmacy’. In addition to practicing as a clinician, she contributes to medicines management as Member, Economic Subcommittee of the Pharmaceutical Benefits Advisory Committee; Member, Medicines Safety Advisory Committee, Australian Commission on Quality and Safety in Healthcare; Chair, NSW Therapeutics Advisory Group (TAG) and Chair, RNSH/Ryde Drug and Therapeutics Committee.

Satyan Chari

Allied Health Research Fellow, Royal Brisbane and Women’s Hospital; Australia

Satyan is a senior faculty member on the CEQ Healthcare Improvement Fellowship program. He is an experienced clinician (an occupational therapist) and a senior safety, quality and systems innovation leader. His academic, clinical improvement and research work has been characterized by a focus on human-centered design, human factors engineering and complexity science. Satyan holds a PhD in patient safety from Monash University, and lead the world’s first RCT of a built environment change to reduce falls in hospitals. Satyan has been the recipient of an early career research fellowship through Queensland Health, and a Metro North Board Chairman’s Scholarship which supported visiting positions with the Health Systems Engineering Institute (Boston) and the National Centre for Human Factors in Healthcare (Washington DC).

Sia Papageorgiou

Consumer Representative, Eastern Health; Australia

Sia Papageorgiou lost her beloved father in October 2015 to Acute Plasma Cell Leukaemia. He died in the ICU at Eastern Health’s Box Hill Hospital. Not long after, she documented her experience on Patient Opinion, Australia’s independent non-profit feedback platform for health and social care, prompting some honest and meaningful conversation between her and the hospital. In October 2016, Eastern Health invited Sia to sit on the End of Life Care Expert Advisory Committee as a consumer representative. Since then, Sia has participated in a number of Easter Health committees and working groups, helping to improve outcomes for patients and their families through more effective communication practices.

Simon Cooper

Manager of the ACHS Performance and Outcomes Service, ACHS; Australia

Simon Cooper MBM (Management), B. Biotech (Hons) Simon Cooper is the Manager of the ACHS Performance and Outcomes Service. He leads the collection and development of clinical indicators to track quality and performance across health care institutions. He has over 10 years quality management experience and has worked across a wide range of healthcare organisations and specialties. His achievements include developing a test for blood doping in elite athletes which was used at the Olympics, development of a BioPen and BioInk for treatment of ocular disease and the establishment of new quality improvement systems across a range of organisations. He has a passion for data and datasets, disease surveillance, medical suitability and statistical analysis.

Stephanie Turner

Director Māori Health Outcomes, Health Quality & Safety Commission; New Zealand

Tai Hwei Yee

Group Chief Quality Officer, National Healthcare Group; Singapore

Associate Professor Tai Hwei Yee, Senior Advisor of SHINe, and Executive Lead, LSI – Reduce Harm in Patients. A/Prof Tai has broad experience in healthcare as a physician, a hospital administrator and an educator. She is the Group Chief Quality Officer for National Healthcare Group (NHG). Hwei Yee is a Senior Consultant anaesthesiologist and intensive care physician in Tan Tock Seng Hospital (TTSH) for more than 28 years. She helped to establish the patient safety framework at TTSH and NHG, and has been faculty for patient safety training and clinical quality improvement programs in Singapore and in the region. She has helped to lead and support multiple improvement initiatives, including collaboratives on Medication Safety, High Alert Medications, and Critical Lab Results.

Terry Simpson

Director, Ventura Advanced Surgical Associations; USA

Dr. Simpson, a surgeon, began his career with the Indian Health Service. He owns a private practice, as well as served his community as a chief of vascular surgery and as a clinical assistant professor. He has authored six books and a number of scientific papers. He is also a former chairman of the Cook Inlet Region, Inc. board of directors.