General Attendees Information

Find the answer to some frequently asked questions about attending the International Forum.

International Convention Centre (ICC) Sydney

14 Darling Drive, Sydney, NSW 2000
PO Box Q965, QVB, NSW 1230, Australia

  • What is happening with the International Forum in Sydney considering the COVID-19 pandemic?

    Due to unprecedented circumstances arising from the COVID-19 pandemic, we have made the decision to postpone the International Forum on Quality and Safety in Healthcare scheduled to take place in Sydney, Australia on 30 September – 2 October 2020.

    The International Forum will now take place on Monday 7 – Wednesday 9 June 2021.

    All registered delegates, people who have submitted a poster abstract and other supporters of the International Forum have the option to transfer to the rescheduled conference or request a full refund. You can find more information on our FAQ page

    Further information on Coronavirus can be found via the World Health Organization.

  • Where will I find further information on posters?

    Call for Posters is open until 10 February 2021. More information is available here.

  • Where can I find directions to the venue?

    The International Forum takes place in the International Convention Centre Sydney. See details on planning your journey here.

  • How much does it cost to attend?

    All delegate fees are published on our Delegate Fees and Registration page.

  • What is included in my registration fee?

    Your registration fee grants you access to all keynote and plenary sessions; poster sessions; lunch and refreshments for the days you have registered for; access to the exhibition; online access to all materials after the event; and certificate of attendance.

  • How can I register?

    All delegate registrations are made online.

    Please also check our Delegate Fees and Registration page for information on our fees and types of registration.

    Please note that accepted methods of payment are credit/debit card or cheque. We can only issue invoices for groups of 5 or more.

    You can find a step by step guide on how to register here.

  • How can I book my sessions?

    If you have already registered, you can select your sessions by accessing your existing registration – please click here.

  • How do I request an invoice?

    We can only issue invoices for groups of 5 or more attendees. To ensure that your invoice is correct, we will contact you to confirm that your booking is complete before we issue your invoice. The following things will affect your invoice – if you plan to make any of the changes listed below please let us know by emailing and we will delay sending your invoice until you have completed your booking.

    1. Adding additional delegates to your booking
    2. Removing delegates from your booking
    3. Changing any information of who or where the invoice should be addressed to
    4. Adding a purchase order or reference number

    If we have issued your invoice and you wish to book additional delegates at a later date, we suggest that you create a new booking and pay with credit-debit card. Alternatively, if the new booking is 5 or more delegates we can issue a separate invoice for the new group.

  • How do I request a receipt?

    If you register online and pay with a card, you will automatically be sent a receipt from Worldpay. If you have registered using another method, and require a receipt please email

  • Are there any discounted rates?

    We offer discounted rates for students and for attendees from Lower Middle Income and Lower Income Countries. The discount applies to the International Forum registration fee for the two main event days only and we are unable to help with travel, accommodation or other associated expenses. There are no further discounts or sponsorships available outside these categories. More information on our discounts can be found on the Delegate Fees and Registration page.

  • Will I have to pay VAT?

    All registrations are required to pay 10% GST.

  • How do I request an invitation letter?

    Some visitors will require a visa to visit Australia. Please check with your nearest embassy or consulate. We are only able to provide invitation letters to individuals who have registered and paid to attend the International Forum. If for any reason your visa application was unsuccessful we will be able to refund your registration fee in line with our terms and conditions and upon receipt of proof of an unsuccessful application. If a letter of invitation is required to support your visa, please contact us at Please do not get in touch with us prior to registering and paying as we will not be able to issue this.

  • How can I apply for a visa?

    Please view the visa fact sheet that includes all of the relevant information about visa applications. General information for visa applicants can be found here.

  • Is the International Forum accredited?

    We will be exploring options for accreditation and information will be published in due course.

  • Will I receive a certificate of attendance?

    Yes, all delegates will automatically receive a certificate of attendance on completion of an online evaluation form which will be emailed to you after the event.

  • How can I book my accommodation?

    Information about recommended hotels in the area is coming up, please check back the website in a few weeks time. 

    When booking your travel and accommodation, we urge you not to make non-refundable travel arrangements as BMJ cannot be held responsible for non-refundable travel tickets. We suggest you make your refundable travel booking only after you have received confirmation of your registration from us. Bookings, cancellations or amendments to hotel arrangements should be made by directly contacting the hotel/accommodation booking agency that you are using. We are not involved with and do not accept any responsibility for such matters.

  • How do I gain entry to the International Forum?

    An e-badge will be sent via e-mail prior to the event. We ask you to print  your e-badge prior to arrival to skip onsite registration and to gain access to the International Forum without delay. Anyone without a printed e-badge will have to queue at the onsite registration desk to have their badge printed. Please be aware that you must wear your badge at all times during the International Forum.

  • What should I wear to the International Forum?

    The dress code for the conference is smart-casual and comfortable shoes are recommended. The average temperature in Sydney in June is pleasant but slightly cool, on average up to 18C degrees.

  • Do I need to be aware of any insurance/venue rules?

    Delegates are requested to comply at all times with the rules and regulations imposed by the venue. Failure to adhere to such requirements may lead to exclusion or removal from the conference. We also recommend that delegates arrange for insurance against loss to their property or any loss or damage that delegates themselves may cause at the conference.

  • What is your policy if I decide to cancel my registration?

    You may transfer a booking from one delegate to another for an Event at any time upon written notice to us.

    You have the right to cancel this contract at any time up to the date that is four weeks prior to the Event. If written notice is received more than six weeks before the Event (i.e. on or before Monday 26 April 2021), a full refund will be given. If written notice is received between six and four weeks before the Event (i.e. Tuesday 27 April 2021 – Monday 10 May 2021) , your payment will be refunded in full, less an administration charge of £250. If we receive written notice to cancel less than four weeks before the Event (i.e. on or after Tuesday 11 May 2021) there will be no entitlement to any refund.

    Full terms and conditions are available here