Head of Quality Improvement, Central and North West London NHS Foundation Trust; England

Geetika works as Head of Quality Improvement at Central North West London (CNWL). She is a qualified Physiotherapist with 20 years of NHS experience within the acute, community and mental health sectors, working in quality improvement for over a decade. She has led many multi-site, multi-disciplinary QI programmes and collaboratives and trained as an IHI Improvement Advisor in 2017.

Her work included improvement and prevention of falls, diabetes, acute kidney injury, invasive procedures, and advanced care planning. The delivery of these programmes has resulted in significant change. She has shared her work at various national and international conferences. Her work was recognised as runner up at the 2016 National Patient Safety HSJ Awards.

Geetika is a strong advocate for Expert by Experience in co-design and co-production within her QI work. Recently, she worked alongside service users, carers and staff to co-design the Expert by Experience Improvement forum that facilitated higher SU&C involvement in improvement projects across the CNWL.