Tuesday 16 May | 15:00-16:00

Format: Presentation
Stream: Population and Public Health
Content filters: Co-presented with patients, service users or carers, Features discussion of improvement methodology

Chair: Louise Rabøl, Danish Society for Quality in Healthcare (DSKS)

PART ONE – Ask Us! Participatory quality improvement by clients, family members and professionals together

The Ask Us! method is an adoption of Experience-Based Co-Design (EBCD) for participatory quality improvement in supported independent living for people with intellectual disabilities or serious mental illness. Ask Us! is a process of several group conversations in which clients, family members and professionals share experiences, identify themes for improvement and co-design these together. Filmed theatrical monologues trigger these group-conversations. This session provides insight into participatory quality improvement with vulnerable populations; the potential benefits of organising quality improvement through a participatory process employing narrative inquiry, art-mediated critical reflection, deliberation and co-design and lessons learned from implementing such quality improvement processes.

After this session, participants will be able to: 

• Understand how vulnerable client groups such as people with intellectual disability or serious mental illness can be involved in participatory quality improvement in meaningful ways


• Understand the potential benefits of organising quality improvement through a participatory process which employs narrative inquiry, art-mediated critical reflection, deliberation and co-design


• Understand barriers and facilitators in implementing a participatory quality improvement process

Roel van der Heijde, RoelRotterdam & Patient Centered Care Association, The Netherlands

 

PART TWO – A holistic approach to outcomes – the future of mental health services?

The session will showcase the holistic approach taken in Wales to introduce and embed patient report outcome and experience measures (PROMS and PREMS) in mental health and learning disability teams.

We will share:

• How work with a cross section of pilot sites informed a mechanism to provide national training using QI and compassionate care approaches


• What went well


• What didn’t go so well and how we adapted to meet unexpected challenges 

After this session, participants will be able to:

• Develop a framework for quality improvement in the use of PROMS and PREMS


• Co-produce a bespoke theory of change applicable to a diverse range of teams


• Support teams to take a compassionate care approach to their staff and service users

Sarah-Jane James, Improvement Cymru, Public Health Wales, Wales

Richeldis Yhap, Patient