Tuesday 16 May | 12:30-13:00

Format: Presentation
Stream: Improvement methods
Content filters: Features discussion of improvement methodology

All change involves behaviour change. Improving quality and safety in healthcare is no different. As such, in this session we share our experience of supplementing Improvement Science methods with frameworks and tools from behaviour insights (BI).

In a hospital-wide improvement project tasked with changing clinical activity around the use of intravenous antibiotics to align with best practice, we used QI methodology and additional BI tools to engage with and understand the barriers to implementing new practices aimed at increasing patient safety. An explanation of the framework, including challenges and solutions to using BI alongside QI will be presented.

After this session, participants will be able to:

• Understand how behavioural insights shapes human behaviour and adds to the knowledge-do gap


• Understand how an analysis of behavioural insights can be used in improvement projects to build an effective change theory


• Apply a simple model and set of tools alongside existing improvement science methodology

Rie Laurine Rosenthal Johansen, Bispebjerg and Frederiksberg Hospital, Denmark

Simon Tulloch, Danish Society for Patient Safety, Denmark