Claire Marshall

Experience of Care Lead; NHS England, England

Claire is one of the Experience of Care Leads at NHS England and spends much of her time supporting clinical programmes including the NHS Cancer Programme with improving experiences of cancer care. Claire has led the Cancer Experience of Care Improvement Collaboratives since inception in 2019. She is passionate about working together in partnership with people with lived experience, and previously led the national approach for the IHI’s Always Events model in England. Claire is also supporting the newly formed English integrated care systems to understand how experience of care fits into the wider statutory requirements to continuously improve the quality of healthcare. Claire is a physiotherapist and has undertaken the IHI Improvement Coach Professional Development Programme. She is an avid Twitter user @clairem7523, and an active participant in a community committed to increasing levels of activity by completing 1000 miles every year sharing informal check-ins every Sunday evening using #NHS1000miles