Tuesday 16 May 2023 | 08:00-08:45

Format: Workshop
Stream: Building Capability and Leadership
Content filters: n/a

There’s no better time to have quality at the top of the agenda. This panel discussion will focus on the development of a framework to help your organisation and Board to focus on all aspects of quality. International experts will answer questions and lead a robust discussion about the future of quality leadership.

After this session, participants will be able to:

• Examine interrelated components — quality planning, quality assurance quality improvement, and quality control — that inform a more holistic whole system quality approach


• Describe the curriculum of IHI’s Quality Leaders Development Programme


• Elaborate activities that health care organisations can undertake to build a foundation for the transition to whole system quality

Amar Shah, East London Foundation Trust; England

Pedro Delgado, Institute for Healthcare Improvement (IHI); USA

Diane Murray, Independent Consultant; Scotland