Managing Director; Kaizen Kata, Northern Ireland

Gill Smith is a quality improvement, patient safety and human factors professional and the Managing Director of Kaizen Kata; working with the Institute for Healthcare Improvement (IHI) as a Faculty Director. Gill is an IHI Fellow and a Certified Professional in Patient Safety from the Certification Board for Professionals in Patient Safety. Gill specialises in helping organisations and individuals to build a culture of continuous quality improvement, through capability building and strategic quality improvement support; working globally in the pursuit of quality improvement and patient safety at organisational and system levels. Gill is an Associate member of the Chartered Institute of Ergonomics and Human Factors, and the Association for Simulated Practice in Healthcare. Gill spent 30 years working in the National Health Service (UK), where her career was dedicated to leading large-scale transformation/reform projects, with a strong emphasis on the application of quality improvement methodology to deliver results.