Improvement Director; NHS England & Norfolk and Suffolk Foundation Trust and Senior QI Advisor, NHS England, England

James is a clinical pharmacist by background, and Improvement Director at NHS England & Norfolk and Suffolk Foundation Trust. He is also a Senior QI Advisor at NHS England, helping lead the English medicines safety programme. An Improvement Advisor and faculty member for the Institute for Healthcare Improvement, he has experience of building improvement capability and leading improvement work across the UK as well as internationally.