Monday 25 July 2022 | 15:00-16:00

Format: Workshop
Stream: Safety
Content filters: Co-presented with consumers, service users or carers

This session will explore restorative responses to complaints, conflict, and adverse events. The relational values and principles that underpin restorative practice and Hohou Te Rongopai (Indigenous peace-making) will be shared. Emerging theories of what works, for whom, how and in what contexts will be discussed with examples of their application in NZ, and the efficacy of responses provided. It will conclude with examples of how leaders, advocates and clinicians might best support the development of restorative responses in a co-design model and in partnership with Indigenous peoples.

After this session, participants will be able to:

• Critically evaluate how healthcare harm is responded to within health systems, with a particular focus on the New Zealand approach.


• Appreciate the human and relational impacts on all those involved – patients, clinicians, organisations, and policy makers.


• Define the relational values and principles that underpin restorative practice and hohou te rongopai and their efficacy for different people and within different contexts.


• Reflect as to how they might be able to support the development of restorative responses in their own context.

Jo Wailling, Centre for Restorative Practice, Te Herenga Waka, Victoria University of Wellington; New Zealand

Graham Cameron, Victoria University of Wellington, Te Herenga Waka, / Bay of Plenty District Health Board/ Interim Public Health Agency; New Zealand

Heather Gunter, National Collaborative for Restorative Initiatives in Healthcare / Heath Quality Safety Commission; New Zealand

Caroline Tilah, Health Quality Safety Commission; New Zealand