Format: Lecture

Stream: Population and Public Health

Additional filters: Responses to the covid-19 pandemic

The response to covid-19 has been felt all around the world. Rapid change and improvement has been seen with teams, organisations and systems rallied around one clear objective. In this rapid fire breakfast session, you’ll hear how two different organisations adapted to the covid-19 pandemic, and the opportunities as well as challenges this presented.

(Part A) A Pandemic of Rapid Improvement and Responsiveness

We will discuss how Imperial College Healthcare Trust, a large teaching hospital, put improvement and leadership at the centre of our response to covid-19. Learn how we improved safety via our PPE helpers, focused on staff well-being and ensured effective clinical decision making in unchartered territory.

Lara Ritchie, Imperial College Healthcare NHS Trust; England

(Part B) The reconfiguration of clinical services: an experience in Regione Lombardia Health Trust during covid-19 era

We report the recent experience of Bergamo Est Health Trust in reconfiguring one hospital, within its network, for acute patients (Calcinate’s hospital) moving towards treating patients with a lower level of clinical risk (local community hospital), and in reconfiguring the other ones (Seriate’s hospital, Alzano Lombardo’s hospital, Piario’s hospital and Lovere’s hospital) with new E.R. depts., ICUs, Operating rooms entirely dedicated to covid-19 patients.

The whole trust reconfiguration was carried out only after a deep analysis of the needs of the population served, and with the participation of the stake-holders, including municipalities and community’s representatives.

Francesco Locati, Regione Lombardia; Italy

Format: Lecture

Stream: Building Capability and Leadership

Additional filters: Responses to the covid-19 pandemic

In order to optimise the care of patients we must also optimise the well-being of our staff. During the covid-19 pandemic establishing and maintaining staff well-being became a necessity. We designed and delivered, at pace, a multi-layered approach. Our journey began and subsequently centred around a well-being hub ran by trained psychologists, experts at mental health and managing anxiety. This was followed by a collection of information and resources on the intranet; a managers tool-kit; an active communication plan and a tiered support structure for managers, leaders and teams; and targeted work supporting teams and vulnerable or hidden staff communities.

After this session, participants will be able to:

• Appreciate the health and wellbeing issues acute covid-19 presented to a Tertiary Paediatric Hospital


• Appreciate how an expert led, multi-layered, well-response response allowed the organisation to an immediate and effective solution


• Appreciate the challenges of reaching staff from multi-ethnic, multi-professional backgrounds working across a number of settings

Format: Keynote

Stream: Building Capability and Leadership

Additional filters: Responses to the covid-19 pandemic, Recommended for those new to Quality Improvement

After an unprecedented year of learning, we have all been challenged by big T and small t trauma and accelerated changes all around us. It’s vital that we consider the n of 1 that is each of us as an epicentre of wellbeing, and intentionally plan and act towards being better at being well, and generating the resilience we will need to navigate and lead in the present and the future.

Pedro Delgado, Institute for Healthcare Improvement (IHI); USA

Format: Workshop

Stream: Person and Family-Centred Care

People with lived experience and communities are, through co-production, at the heart of work in England on capturing and spreading the beneficial changes that have been instituted or accelerated as a result of the pandemic. In this interactive workshop we will share our learning on how:

• We have captured and made sense of a wide range of changes including, digital delivery, patient flow and system collaboration


• Networks and learning communities have developed and been supported remotely in innovative ways


• People with lived experience have co-produced the evaluation and prioritisation of clinical changes and are co-producing the implementation of related improvements

• Compare national approaches to capturing and spreading covid-19 related beneficial changes


• Understand how coproduction with people with lived experience can be done at pace in large change/improvement programmes


• Consider how they can develop effective on-line networks and learning communities

Format: Workshop

Stream: Building capability and leadership

In the first phase of the pandemic response, England’s NHS established several temporary hospitals to cope with surge demand. The ExCel centre in London, where the 2021 International Forum was due to have taken place, became NHS Nightingale London. This was an ICU facility in Spring 2020 and a step-down care facility in the second wave in early 2021, with comparable outcomes to other hospitals, and highly rated staff and patient/family experience measures.

In this interactive workshop session, people from the team who built and ran the London Nightingale field hospital in covid waves 1 and 2 will share their experience and learnings, including:

• Giving an overview of how the Nightingale hospital was conceived, built and opened to patients in less than three weeks in Spring 2020


• Describing how we built an operating system to meet the Nightingale’s twin goals – (i) to save lives and (ii) to best support staff caring for patients – which brought together “learning” and “doing” as one


• Exploring the role within the learning system played by the Bedside Learning Coordinator (BLC), a novel role in healthcare but frequent in industry. The BLC captured and distilled opportunities for improvement noticed by staff as they worked


• Sharing how learnings from Nightingale wave 1 played forward to Nightingale 2, with its different clinical model (step-down vs ICU patients), and how these insights are being now deployed in different contexts to support rebuilding services in light of the pandemic across London

• Describe the five core elements of a local learning system, and how to apply the principles of a learning system to their own organisation or system


• Apply the simple, intuitive “Fix, Improve, Change” approach to opportunities to do better within their own organisation or system


• Understand the principles underpinning Nightingale’s “OneTeam” approach and how staff welfare/staff experience was prioritised and organised at Nightingale


• Understand the leadership and other elements which underpinned Nightingale, combined with a set of “Top Tips” for applying the key insights to usual care settings and more normal times

Format: Workshop

Stream: Safety

Additional filters: Features discussion of improvement methodology

Session details to be confirmed.

Jeffrey Braithwaite, Australian Institute of Health Innovation; Australia

Axel Ros, Region Jönköping County; Sweden

Ian Leistikow, Dutch Health and Youth Care Inspectorate; Netherlands

Format: Discussion group

Stream: Building Capability and Leadership

Additional filters: Responses to the covid-19 pandemic

Join our lunchtime discussion group where you can meet colleagues and new connections, and consider how we move forwards after a year like no other.

In this session, we will discuss burnout, and what we can do to support the wellbeing of health and care staff across our systems.

Format: Workshop

Stream: Population and Public Health

To succeed in giving children and young people the support they need to improve their health, collaboration from a holistic perspective is required. In this session, you will hear about three projects from Sweden, Scotland and Cincinnati which have aimed to tackle this important issue.

Anette Nilsson, Region Jönköping County; Sweden

Susan Hannah, Institute for Healthcare Improvement (IHI); Scotland

Format: Workshop

Stream:  Person and Family-Centred Care

Additional tags: Includes examples of using technology to enable change

Sponsored by EIDO Healthcare

Patients require information as part of the process for consenting to a procedure. The old-style paper information leaflet has now developed into information that can be emailed to the patient, with an online Consent at home to check and record the understanding of the patient about the procedure, so they are prepared when they discuss options with the clinician. This development helps streamline the patient’s understanding and pathway to a procedure.

Neil Welch, Nottingham University Hospitals NHS Trust; England

Format: Lecture

Stream: Building capability and leadership

In this session, Professor Jason Leitch, Scottish Government’s National Clinical Director, will be reflecting on the covid-19 pandemic and his learning from the past 12 months about leading in a crisis situation.

You will hear insights from his role in generating a sense of shared purpose and how this was so vital in helping the people of Scotland navigate the complexity of the pandemic; together with his experience of leading at a national, system and at a team level. Often all at once!

Professor Leitch’s lessons are transferrable to us all in our day to day work lives – not just in the midst of covid-19. Leading in a crisis situation is something that we can all find ourselves doing at any point without any warning, and this session will not only leave you with leadership insights but also take home messages you could apply in your own work.

Jason Leitch, Scottish Government; Scotland

Format: Lecture

Stream: Building Capability and Leadership

(Part A) The Collective Leadership for Safety Culture (Co-Lead) team intervention: Enhancing teamwork and patient safety

The Collective Leadership for Safety Cultures (Co-Lead) programme is a co-designed intervention for multidisciplinary healthcare teams. It is a resource that offers teams a systematic approach to the development collective leadership behaviours in the team to promote effective team working and enhance patient safety cultures. It is grounded in the everyday realities and identified needs and priorities of frontline healthcare staff and management and was co-designed based on the evidence for collective leadership and teamwork in healthcare.

Eilish McAuliffe, University College Dublin; Ireland

(Part B) Engage Caregivers with “Courage” (a Vulnerable Leadership Program)

The “Courage” program in the Rotterdam area is set up as a cross organisational program. Participants come from different health care organizations (a/o hospitals, long term care). It is an innovative way of learning with “strangers” from other organizations.

Roel van der Heijde, Roel Rotterdam & Patient Centered Care Association; The Netherlands

Format: Lecture

Stream: Population and Public Health

In this session, you’ll hear from two projects that have worked with untapped resources in the community and third sector to build strong relationships and improve outcomes.

(Part A) Connecting Care for Children and Young People: gathering everyone’s strengths for health

What should we invest in now, to get the biggest return? This session is about untapped potential, of many kinds, to improve health and wellbeing. The session describes a model that connects the resources of the NHS with the resources in our communities: professionals and citizens together generating important benefits. When patients, the public and professionals learn to trust each other, they work together in a stronger way.

Mando Watson, Connecting Care for Children; England

Gabrielle Anne-Marie Mathews, NHS England; England

(Part B) Co-creation with the third sector – improving mental health in local communities

The program Safe Senior Life aimed to address the triple aim of improving mental health, increasing experience of care and reducing cost by creating sustainable interventions. This session will describe how volunteers from the third sector and local government community health services co-created initiatives to increase mental health for senior citizens.

Bodil Elgaard Andersen, Danish Society for Patient Safety; Denmark

Dorte Lee, Danish Society for Patient Safety; Denmark

Format: Lecture

Stream: Population and Public Health

Additional filters: Responses to the covid-19 pandemic, Recommended for those new to Quality Improvement

When lockdown was eased and localised outbreaks matter-of-factly forecast to become our reality instead, I implicitly understood this would continue to disproportionately impact BAME communities. I felt compelled to show leadership in the face of confused and conflicting government messaging; I wrote a guide to meaningfully communicate the increased risks faced by vulnerable groups, alongside offering a framework to mitigate this, sensitive to the way people actually live. Delegates will see how a grassroots effort snowballed into a movement that directly responded to unmet community needs.

Farhana Rahman, NHS England; England

Chris Tang, King’s College London; England

Format: Lecture

Stream: Building Capability and Leadership

Additional filters: Features discussion of improvement methodology

The updated BC Health Quality Matrix (the Matrix) released in 2020 establishes a more inclusive and broadened definition of quality to enable better outcomes and experiences of care. It incorporates the latest evidence on key drivers of quality and takes a world-leading approach in honouring the history and teachings of Indigenous Peoples in British Columbia. The Matrix places a greater focus on wellness, emphasizes relationships as the foundation of care, and acknowledges the broader determinants that impact a person’s health. Join us to learn about the strengthened understanding of quality and its significance to achieving better care across the continuum.

After this session, participants will be able to:

• Adopt a new evidence-informed framework for defining quality through an inclusive understanding of health and wellness, seven Dimensions of Quality and five Areas of Care


• Explain key advancements in the strengthened definition of quality that enable better experiences and outcomes of care


• Demonstrate ways that the BC Health Quality Matrix can guide improvements in planning, assessing and delivering care across the continuum

Format: Workshop

Stream: Building Capability and Leadership

Additional filters: Recommended for those new to Quality Improvement, Responses to the covid-19 pandemic

Designated as ‘2020 The International year of the nurse and the midwife’, the celebrations didn’t quite go as expected. However, for nursing and midwifery it became the ‘Perfect Storm’, where nurses and midwives at all levels were empowered to work in innovative ways, demonstrating their creativity, leadership, advocacy and partnership working skills. As the world moves towards the ‘new normal’ we reflect on learning from the covid-19 pandemic and using the Nightingale Challenge Northern Ireland Global Leadership Development Programme as a case study of exceptional practice, we explore how up-skilling young nurses and midwives in a range of skills such as leadership, policy-making, advocacy, Quality Improvement, etc empowers and equips them as global change agents fit for the future.

After this session, participants will be able to:

• Understand why we must advocate for investment in developing young nursing and midwifery leaders all around the world


• Articulate the leadership skills needed by the future generation of nursing and midwifery leaders


• Take away learning from the experiences of global young nurse leaders from the Nightingale Challenge Northern Ireland

Format: Workshop

Stream: Safety

Additional tags: Responses to the covid-19 pandemic

Session sponsored by Riskonnect

One country has seen significantly better covid-related outcomes than its neighbor. One factor in that is the nation’s implementation of an integrated risk management (IRM) system – originally designed for the management of claims – for all of its state agencies.

This presentation is designed to provide an overview of IRM, how it has been implemented and utilized in this case, and how it proved critical to an early and effective response to covid-19 and the positive resulting outcomes that have accrued.

• How historical data from local disease outbreaks in non-healthcare settings were leveraged during covid-19 response planning


• How the system was quickly adapted and expanded for the pandemic


• How ongoing learning from the system has been quickly returned to the agencies to drive policy


• How healthcare provider organizations in any setting can utilize IRM to improve their own outcomes

Format: Keynote

Stream: Building Capability and Leadership

Additional filters: Features discussion of improvement methodology, Recommended for those new to Quality Improvement

Amy C. Edmondson is the Novartis Professor of Leadership and Management at the Harvard Business School, a chair established to support the study of human interactions that lead to the creation of successful enterprises that contribute to the betterment of society.

Edmondson has been ranked by the biannual Thinkers50 global list of top management thinkers since 2011 (most recently #3) and selected in 2019 as the #1 most influential thinker in Human Resources by HR Magazine.

Amy Edmondson, Harvard Business School; USA

Format: Discussion group

Stream: Building Capability and Leadership

Additional filters: Features discussion of improvement methodology

Join our post-keynote discussion group to share your thoughts on the key questions raised in the session, and to work out how to apply the learning to your own organisation. The keynote speaker will also join for some additional Q&A.

Format: Discussion group

Stream: tbc

Meet with like minded colleagues from across your organisation or country to discuss the key themes discussed on day two of the conference, and what you’ll be looking out for in the final day to come.

More details to be confirmed.

Format: Discussion group

Stream: Building Capability and Leadership

If you are leading Quality Improvement work at a system or organisation level, join our discussion group where you can meet colleagues from across the globe who are facing similar challenges.

Format: Workshop

Stream: Quality, Cost, Value

Additional filters: Features discussion of improvement methodology

Virginia Mason Production System is the management system employed throughout Virginia Mason [Seattle] to achieve outstanding performance. This management system hardwires improvement into all aspects of organisational life and culture through training, a common language, and alignment from the c-suite to front lines of care.

This session describes what a comprehensive management system looks like in practice and the change management principles that underpin it. What superficially looks like a mechanistic approach is deeply humanistic and built on respect for people principles. Why and how it works and is sustainable over decades will be reviewed.

After this session, participants will be able to:

• Describe the components of lean as a management system and how a management system differs from project implementation


• Articulate the change management principles that underpin lean as a system for transforming care and sustaining and continuously building on the improvements


• Evaluate their organisation’s management system and the extent to which creates the alignment necessary for sustained improvement

Format: Lecture

Stream: Building Capability and Leadership

Additional filters: Includes examples of using technology to enable change

In this rapid fire session, you’ll hear from 3 projects that demonstrate the challenges and opportunities faced in the shift to virtual delivery of care in the pandemic.

(Part A) Implementing video consultations in response to covid-19: a positive exemplar of change?

The rapid implementation, spread and scaling of video consultations in response to the pandemic has shown the potential within the NHS for rapid transformation and change. This presentation will draw on research from the University of Oxford and work of the Quality Improvement Community to consider what can be learnt from the pandemic response in terms of the longer term spread and sustainability of video consulting, and improvement and innovation more widely.

Penny Pereira, The Health Foundation; England

(Part B) Pandemic and virtual working in a mental health setting: what’s the reality?

Since lockdown measures were imposed, services and individuals have worked tenaciously to continue the provision of care whilst adjusting their routine ways of work to support safer working. To ensure the continuity of services and reduce the variation in standards and offers, a work stream was established to specifically focus on staying connected through virtual means and introduce tests of change to support this way of working. The session will share learning and insights from the work stream to support rapid learning and continued provision of high quality services.

Noushig Nahabedian, South London and Maudsley NHS Foundation Trust; England

(Part C) Navigating pregnancy and birth during a pandemic: bridging the gaps using technology

The covid-19 pandemic unleashed an additional layer of constraint to health systems especially those in developing countries who were already grappling with several challenges. Nigeria contributes over 15% of global maternal deaths and it is estimated that no fewer than 110 Nigerian women die daily from preventable pregnancy-related conditions. The challenge of poor coverage of skilled antenatal care before covid-19 pandemic was further complicated by movement restriction and attendant fear of contracting the disease. In this session, we will share how we utilised technology to foster continuous virtual education for women covering pregnancy, birth and postnatal periods during the pandemic.

Uchenna Gwacham-Anisiobi, Genete Resource Centre for Women; Nigeria

Format: Workshop

Stream: Safety

Additional filters: Co-presented with patient, service user or carer

Session sponsored by BMJ

Most patients in the acute setting have more than one medical condition, but clinical guidelines and clinical decision support tools only focus on single conditions. In light of this, BMJ Best Practice has just launched a new tool – BMJ Best Practice Comorbidities. It provides clinical decision support for patients with more than one condition. It works by means of dynamic treatment algorithms that change as the patient profile changes. Thus, it provides evidence-based content that is more likely to be useful and usable in the real world of clinical practice.

Healthcare professionals dealing with patients with multiple conditions also need to develop skills to put knowledge into practice. These include communication and team working skills and the ability to find out what matters most to patients. These skills are important in caring for all patients but are especially important in patients with multiple conditions.

In this workshop, Kieran Walsh and Jools Symons will discuss how best to integrate applied knowledge and professional skills to improve care for the growing number of patients with multiple conditions.

Kieran Walsh, BMJ; England

Jools Symonds, University of Leeds; England

Format: Keynote

Stream: tbc

Vlad Voiculescu is a Romanian social entrepreneur, patient advocate and politician. In 2019 he was awarded the European Parliament’s “Citizen of the year Award”.

One of his early initiatives – an international network of volunteers that helped over 2.500 cancer patients to receive essential medicines that were missing in Romania – was featured in an HBO documentary “The Network” in 2015. In his 2016 mandate as a health minister, Vlad offered filmmaker Alexander Nanau unprecedented access to his work in a transparency effort that guided his entire public career. Collective was 2020 “Best Documentary” at the European Film Awards and was nominated at the 93rd Academy Awards for the Best Documentary Feature and Best International Feature Film categories, becoming the first Romanian film to be nominated for an Academy Award.

In this session, Hugh McCaughey, National Director of Improvement for NHS England, will join Vlad in a conversation about speaking truth to power, and improving systems at scale.

Format: Lecture

Stream: Improvement Methods

Additional filters: Features discussion of improvement methodology

In this session you’ll hear about two new approaches to Quality Improvement Methods.

(Part A) A big room for improvement: An approach for pathway improvement

Running effective improvement meetings is an art, science and true collaboration. ‘Big rooms’ (or ‘obeya’ in Japanese) is the name given to focussed improvement meetings that originate from Toyota car manufacturing principles. Now, our big rooms have been adapted to create effective virtual improvement spaces. The unique blend of teaming, patient co-design, improvement science, new technology and coaching results in a truly collaborative improvement space – a big room for a big impact.

Join us for a workshop where we will unpick the ingredients to running an effective virtual big room.

Anne Kinderlerer, Imperial College Healthcare Trust; England

Amy Cruickshank, Imperial College Healthcare Trust; England

(Part B) A ‘blended’ Approach to Quality Improvement: Improvement, Benefits Realisation and Project Management

This session will introduce the novel concept of a ‘blended’ improvement approach to quality improvement. This approach combines proven IHI QI methodology with benefits realisation and project management processes.

The session will share how adopting a blended improvement approach can deliver financial, quality and organisational benefits using a simple 7 step model.

Mike Walburn, Somerset NHS FT; England

Andrea Gibbons, Somerset NHS FT; England

Format: Workshop

Stream: Quality, Cost, Value

Additional filters: Responses to the covid-19 pandemic

Is it possible to talk about waste reduction without also considering budgets, finances and the pressures they bring? They always go together – or do they? Conversations about reducing waste mainly involves money and materials, but recent experiences have taught us about the human benefits whether they be staff or service users. Experience of waste reduction through the Covid response has highlighted benefits that may not have seemed possible before. Attend this session to learn from the work of the Healthcare Improvement Alliance Europe waste workgroup and from the experiences of staff, patients and families in Northern Ireland.

After this session, participants will be able to:

• Consider the complexity of waste reduction as a wicked issue in healthcare and explore the varying ways this can be addressed


• Learn about the benefits for staff, patients and families, realised during the Covid response, and the burning need for rapid change


• Explore the Waste Playbook, designed to support staff consider the many ways they can impact on waste reduction in their everyday practice

Format: Lecture

Stream: Improvement Methods

Additional filters: Features discussion of improvement methodology

This presentation provides an actionable multi-level improvement science framework for addressing inequity. Quality Improvement projects alone cannot produce fundamental change. Six levels of action – each requiring a different view of “the system” and “context”- are required: person/family, community, provider, microsystem, macrosystem, and policy. Healthcare delivery organizations can play a pivotal role in catalyzing improvement at all six levels. Practical strategies for beginning the equity journey “at home” in the organization will be provided using case studies from the IHI Learning and Action Network, Pursuing Equity, and guidance offered for influencing policy and acting beyond the organization’s walls in partnership with communities.

After this session, participants will be able to:

• Articulate the six levels of action improvement scientists need to address in making fundamental improvements in equity


• Understand and apply a framework for addressing equity in one’s own organization and how the organization can promote change at all six levels of action


• Develop a strategy, priorities, infrastructure, partnerships, and actions to address inequity in the home organisation

Format: Lecture

Stream: Quality, Cost, Value

Additional filters: Features discussion of improvement methodology

In this practical session, you’ll hear two examples of how redesigning flow can lead to tangible results in improving capacity.

(Part A) Redesigning Eye Casualty: How Rapid Access Clinic reduced attendances by 49%

The Rapid Access Clinic (RAC) provides a streamlined service providing emergency eye care for patients in the London Borough of Croydon. A secure email based referral process is available to referrers: GPs, Optometrists, and hospital doctors. All referrals are triaged and patients booked into the RAC. This provides safe and timely care for the patients and allows direct communication and feedback to the referrers. This facilitates learning and maintains high standards of clinical governance. From the launch date of 1 November 2018, we have seen a 49% sustained decrease in attendances to urgent care, with good user experience and feedback.

Pei-Fen Lin, Moorfields Eye Hospital NHS Foundation Trust; England

(Part B) Improving Sector-Wide Endoscopy Capacity post covid-19

Endoscopy capacity has been hugely challenged post Covid. Endoscopy Units have struggled to provide vital cancer diagnostics during this period, and have been burdened with managing huge waiting lists. We describe how this challenge has been turned into an opportunity – so that the entire patient diagnostic journey is optimised with use of cutting edge diagnostic modalities, triage tools and the latest data to revolutionise care
This transformation has been effected by working across traditional healthcare boundaries and involving patients in redesign of conventional workflows.

Sara McCartney, University College London Hospital Foundation Trust; England

Format: Workshop

Stream: Population and Public Health

Additional filters: Features discussion of improvement methodology, Recommended for those new to Quality Improvement

This session will walk through the steps towards achieving the triple aim for a population. We will help you recognise how you can use your existing Quality Improvement knowledge and skill, and deploy this to improving population health outcomes, quality and value for a defined population.

This highly interactive workshop will allow you to take a practical example from your own setting, and walk through a set of simple steps to learn how to apply a systematic, QI approach to build a portfolio of projects aimed at achieving the triple aim. We will introduce a number of examples from triple aim work conducted in different settings, to illustrate each step of the process.

After this session, participants will be able to:

• Learn how to apply QI to achieving the triple aim for a population


• Identify areas where the triple aim approach differs from standard QI work


• Develop confidence to start applying QI to a population segment

Format: Discussion group

Stream: Improvement Methods

Additional filters: Includes examples of using technology to enable change

Join our lunchtime discussion group where you can meet colleagues and new connections, and consider how we move forwards after a year like no other.

In this session, we will discuss how technology can be the driving force in enabling change across all improvement projects.

Format: Workshop

Stream: Building Capability and Leadership

Additional filters: Includes examples of using technology to enable change, Co-presented with patient, service user or carer

The tweetchat is an increasingly powerful method in our improvement toolkit. It’s a channel for genuine engagement and co-production in healthcare, through which patients, families, staff and leaders can work together to create change. Tweetchats provide an outstanding channel for participation, with thousands of people contributing in an hour-long session, reaching and influencing millions of others and harvesting many new ideas. In this workshop, the participants will set up, run and analyse a real tweetchat in real time. We’ll learn experientially how to set up a tweetchat, how to ignite an impactful virtual conversation and how to follow up and analyse the outcomes.

After this session, participants will be able to:

• Organise a tweetchat to achieve their goals in terms of influence, spread, and ideas generation for improvement


• Identify and work through social media super influencers to attract lots of people to their tweetchat


• Facilitate a tweetchat and use a variety of (free) analytical packages to understand the outcomes

Format: Workshop

Stream: Building Capability and Leadership

Burnout in healthcare has made headlines, but the data tell a more nuanced story. Although some healthcare workers have experienced crippling emotional exhaustion, others have felt more empowered. Join us as we explore survey data that quantifies the disparities across role, race, and region and discover actionable strategies for cultivating resilience universally.

Allan Frankel, Safe and Reliable Healthcare; USA

Bryan Sexton, Duke University Health System; USA

Amelia Brooks, Safe and Reliable Healthcare; USA

Josh Proulx, Safe and Reliable Healthcare; USA

Format: Workshop

Stream: Building Capability and Leadership

Additional filters: Co-presented with patient, service user or carer, Recommended for those new to Quality Improvement

Kindness is central to the “hard work” of healthcare, a basic human behaviour which underpins why people choose their job and how we interact. Many current challenges stem from our failure to appreciate the role kindness plays, and a sense it is “soft”, sentimental – or optional. In this interactive session, through personal reflections, discussion and exercises, delegates will consider why healthcare must be built on kindness-as-foundation, explore how to ‘deploy’ and grow kindness, and examine links between kindness and related themes (wholeness, teamwork, compassion, and generosity). We also invite delegates to participate in a “movement” that explores and promotes kindness.

After this session, participants will be able to:

• Think differently about kindness, and why it is so central to healthcare; its link to staff and patient experience, outcomes and cost/efficiency – the “business case” for kindness


• Feel mobilised and equipped to act as role-models and advocates for kindness within their teams, organisations & healthcare systems


• Have ideas, methods and tools which they can use with colleagues to test how to nurture kindness in their own work


• Have the opportunity to participate in a “movement” for kindness emerging from the Forum

Format: Workshop

Stream: Building Capability and Leadership

Additional filters: Includes examples of using technology to enable change, Features discussion of improvement methodology

The NHSX innovation collaborative is supporting a national scale programme focussed on supporting people at home utilising remote monitoring technology. Teams from around the country will outline technology enabled change programmes, delivered during a national pandemic. To date this programme has enabled c 34k citizens to manage their healthcare needs from the comfort of their own home – including citizens for whom home is a care home. In addition, mHabitat will speak to how co-design and inclusive digital transformation need to be a key consideration in all this work.

Learning from the experience of the success of technology enabled covid-19 Oximetry at home and covid-19 Virtual ward pathways, these teams are now looking to how this approach can continue to support people living with long term conditions and other clinical pathways.

The presentations and subsequent panel session will focus on the human stories behind this rapid change programme, outline the system level benefits and consider the opportunity this change in care delivery models offers for recovery post covid-19.

After this session, participants will be able to:

• Understand the rapid set up and scale of a national initiative during a national pandemic


• Gain knowledge of 7 different projects across the country about how the approached a rapid scale of technology enabled remote monitoring inc patient and staff stories and the importance of inclusive digital transformation


• Understand the infrastructure and approach to ensuring rapid sharing and collaboration across regions working on similar projects

Format: Keynote

Stream: tbc

Additional filters: Recommended for those new to Quality Improvement

Session details to be confirmed.

Donald M. Berwick, Institute for Healthcare Improvement (IHI); USA

Format: Discussion group

Stream: Building Capability and Leadership

Join our post-keynote discussion group to share your thoughts on the key questions raised in the session, and to work out how to apply the learning to your own organisation. The keynote speaker will also join for some additional Q&A.

Format: Discussion group

Stream: tbc

Meet with like minded colleagues from across your organisation or country to discuss the key themes discussed on the final day of the conference, and what you’ll be taking forward to implement in your organisation.

More details to be confirmed.