Professor of Surgery, Institute of Cancer Research, Imperial College, London; England
Lord Darzi holds the Paul Hamlyn Chair of Surgery at Imperial College London, the Royal Marsden Hospital and the Institute of Cancer Research. He is Director of the Institute of Global Health Innovation at Imperial College London and an Honorary Consultant Surgeon at Imperial College Hospital NHS Trust.
Leading research aimed at achieving best surgical practice through innovation in surgery and enhancing patient safety and the quality of healthcare, Professor Darzi has published over 950 peer-reviewed papers. In recognition of his achievements in the research and development of surgical technologies, Professor Darzi has been elected as an Honorary Fellow of the Royal Academy of Engineering, a Fellow of the Academy of Medical Sciences and a Fellow of the Royal Society.
In 2002 he was knighted for services to medicine and surgery and in 2007 was introduced to the House of Lords as Professor the Lord Darzi of Denham. He has been a member of the Privy Council since June 2009 and awarded the Order of Merit in January 2016.
Former Military Test-Pilot, Astronaut
Chris Hadfield is a former military test pilot-turned-astronaut. He was the first Canadian to command the International Space Station (ISS). He became famous for his use of social media whilst aboard the ISS, sending back videos and images from the mission, including posting his performance of David Bowie’s Space Oddity on YouTube.
Joining the Royal Canadian Air Cadets as a teenager, Chris started flying at 15 before leaving the family farm to join the armed forces. He flew fighters for the Canadian Air Force and flight-tested the latest generation of planes, including advanced prototypes, as well as researching and studying aeronautics and aviation systems.
Selected by the Canadian Space Agency, Chris served as a NASA astronaut for 21 years. He crewed the Space Shuttle to dock with and build the Russian space station, Mir. He led communications with astronauts from Mission Control on 25 Space Shuttle missions and went on to be NASA’s Director in Russia. On his second space mission he performed two spacewalks, during which he was blinded by contamination.
On Chris’ third spaceflight, this time as pilot of the Russian Soyuz, he took command of the ISS. His crew set records for scientific work completed, as well as doing an emergency spacewalk to fix a serious external ammonia leak. He also actively engaged with the public back on Earth via social media; his images of the planet, updates on life on the ISS, and videos became a phenomenon. Along with 1.5 million Twitter followers he became a YouTube star with performances of Jewel in the Night, the first original song ever recorded in space and released on Christmas Eve 2012, and David Bowie’s Space Oddity which has received over 30 million views.
After a 35-year military and civilian career, Chris retired from service after he returned to Earth. He has received multiple national and academic honours from Canada and around the world. His best-selling book An Astronaut’s Guide to Life on Earth reviewed his life and career and the useful lessons learned in leadership, teamwork and achievement. He also published a best-selling book of Earth images called You Are Here, and a children’s book, The Darkest Dark.
President and CEO, Institute for Healthcare Improvement; USA
Derek Feeley joined IHI as Executive Vice President in September 2013. At IHI, Derek has executive level responsibility for driving IHI’s strategy across five core focus areas; Patient Safety; Patient and Family Centred Care; Quality, Cost and Value; Population Health; and Improvement Capability. His work is international in scope, guiding work to deliver IHI’s mission to improve health and care across the world.
Prior to taking up his current role, Derek had been Director General (DG) Health and Chief Executive of the National Health Service (NHS) in Scotland since November 2010. From January 2011, the DG role was extended to cover Health and Social Care. He was the principal adviser to Scottish Ministers on health and care issues and he provided direction to the work of NHS Boards in ensuring the delivery of high quality health and healthcare.
Derek has had a varied background in policy analysis during thirty years in public service . From 2002 to 2004, he spent two years as Principal Private Secretary to Scotland’s First Minister. Thereafter, Derek moved on to work on developing a framework for service redesign in the NHS. He was a 2005-06 Harkness/ Health Foundation Fellow in Health Care Policy and spent a year in the United States working with Kaiser Permanente and the Veteran’s Health Administration. Derek was appointed as Director of Healthcare Policy and Strategy on his return. In that role he was responsible for advising the Scottish Government on all healthcare quality issues, including patient safety, and he also led on healthcare information technology.
In 2013, Derek was made a Companion of the Order of the Bath in Her Majesty the Queen’s New Year’s Honours List, in recognition of his contribution to healthcare. He was also awarded a Doctorate in Business Administration from the University of Strathclyde and a Companionship of the Institute of Healthcare Management, also in recognition of his contribution to health and healthcare.
Donald M. Berwick
MD, MPP, President Emeritus and Senior Fellow, Institute for Healthcare Improvement; Former Administrator, Centers for Medicare and Medicaid Services; USA
A pediatrician by background, Dr. Berwick has served on the faculty of the Harvard Medical School and Harvard School of Public Health, and on the staffs of Boston’s Children’s Hospital Medical Center, Massachusetts General Hospital, and the Brigham and Women’s Hospital. He has also served as Vice Chair of the US Preventive Services Task Force, the first “Independent Member” of the American Hospital Association Board of Trustees, and Chair of the National Advisory Council of the Agency for Healthcare Research and Quality. He served two terms on the Institute of Medicine’s (IOM’s) Governing Council, was a member of the IOM’s Global Health Board, and served on President Clinton’s Advisory Commission on Consumer Protection and Quality in the Healthcare Industry. Recognized as a leading authority on health care quality and improvement, Dr. Berwick has received numerous awards for his contributions. In 2005, he was appointed “Honorary Knight Commander of the British Empire” by the Queen of England in recognition of his work with the British National Health Service. Dr. Berwick is the author or co-author of over 160 scientific articles and five books. He also serves as Lecturer in the Department of Health Care Policy at Harvard Medical School, and he’s an elected member of the American Philosophical Society.
National Clinical Director, The Scottish Government; Scotland
Jason Leitch is the National Clinical Director of the Quality Unit in The Scottish Government Health and Social Care Directorate. Jason is an Honorary Professor at the University of Dundee. He was a 2005-06 Quality Improvement Fellow at the Institute for Healthcare Improvement, in Boston, sponsored by the Health Foundation.
PhD student, Karolinska Institutet and selfcare expert; Sweden
Sara Riggare is a “digital patient” who wants to give people coming after her the map she didn’t have. She uses what she has learnt from managing her Parkinson’s disease for over 30 years in her doctoral studies at the Health Informatics Centre at Karolinska Institutet in Stockholm, Sweden, where she researches models and methods for digital selfcare in chronic disease, self-tracking, patient engagement/participation/empowerment and patient innovation.
Sara had her first symptoms of Parkinson’s disease in her early teens and advocates for patients’ right to access to their own medical data. She is a highly appreciated speaker, both in Sweden and internationally and has a blog called: “Not patient but im-patient” (www.riggare.se).Sara is an advisor to the Swedish Medical Products Agency, advisor to the Swedish government’s coordinator for Life Science and Medtech Magazine named her the most influential person in Swedish medtech in 2015.
Diabetes advocate and hacker; England
Tim worked in the IT industry specialising in the implementation of business systems and processes that empower staff with the right technology. As a type 1 diabetic for over 22 years, Tim has been passionate about using his diabetes technology and data to help him manage his condition. Working with the #WeAreNotWaiting movement of ‘Citizen Health Hackers’, who are producing Open Source solutions and hacking existing medical devices to their needs, he is also producing a mobile- based Artificial Panaceas System and prompting discussions about this patient- led movement at talks and conferences.
Public health Physician and Pediatrician, Jan Swasthya Sahyog (People's Health Support Group), Chhattisgarh; India
Yogesh Jain has an MD in Paediatrics from the All India Institute of Medical Sciences, New Delhi, where he also served as a faculty member for a few years, but is a public health physician in practice. He has been primarily involved in ‘primary health care’ through founding and running a community health programme, Jan Swasthya Sahyog (People’s health Support group), in rural Bilaspur in central India with like-minded health professionals since 1999. People from over 3000 of the most marginalised villages that are home to the indigenous people access these services for their major health care needs. He has been involved in addressing the issues – be they technical, operational, economic or political, that determine the health care for the rural poor through clinical care, careful documentation, observational research studies, developing appropriate health related technology, training, and lobbying, all based on the continual learning from this community health programme.
Issues of access, cost and quality in health care have occupied most of his time, whether it is developing a blueprint for Universal health care in India, or addressing specific control programmes for tuberculosis, malaria, leprosy, chronic diseases that include the NCDs, childhood infections and technical aspects of women’s health. Observing health and illnesses through the lens of hunger and extreme poverty, he has been a strident believer in the continued role of the state as the primary provider of social services and also that unbridled privatization is not the way forward in the unequal world in which we live.
Yogesh shares his experiences at provincial, national and international forums in his mission to highlight the burden and causes of illnesses among the poorest in the world.
Ada van den Bos-Boon
Patient Safety Office, Pediatric ICU, Erasmus MC Sophia, Rotterdam; The Netherlands
In 1991, Ada started working as a Pediatric Intensive Care Nurse at Sophia Children’s Hospital in Rotterdam, the Netherlands. She also had a 2 years (1995-1997) of experience at the Aldo Castaneda Institute in Genolier, Switzerland where she worked as a nurse on the Cardiac Surgery Intensive Care Unit for Children. Since 2007 she has worked as Senior Patient Safety Officer in Rotterdam at the PICU. She completed the Patient Safety Officer Executive Development Program at the IHI in Boston, USA in 2009. Ada’s specialties include research, patient safety, crew resource management training, team simulation training, prospective and retrospective analysis of critical incidents.
Executive Director of Improvement, NHS Improvement
Adam is the Executive Director of Improvement and is responsible for developing improvement methodology and promoting best practice. The Improvement Directorate focuses on developing improvement capabilities, specialist support teams, talent management and leadership development.
Adam has 23 years’ experience within the NHS. He was previously Executive Director of Provider Sustainability (he joined Monitor in August 2015) and prior he was Deputy Chief Executive at Basildon and Thurrock University Hospitals NHS Foundation Trust. In this post he had responsibility for strategy and the transformation programme, which underpinned a wide range of service developments to improve the quality of the healthcare services provided. A qualified accountant, Adam held a range of roles at Basildon, including Director of Finance and Continuous Improvement, Chief Operating Officer and General Manager of Medicine. He has also worked in finance roles at trusts including University College London Hospitals and Redbridge Healthcare.
Director of NHS Quality Improvement and Patient Safety & Director of 1000 Lives Improvement Service
Aidan Fowler is the Director of Quality Improvement and Patient Safety and Director of the 1000 Lives Improvement Service for NHS Wales. Aidan was a Consultant Colorectal Surgeon in Gloucestershire for ten years before entering the NHS Leadership Academy Fast Track Executive Training Programme during which he worked as an executive at University Hospitals Bristol and subsequently worked as a Medical Director in Worcestershire.
Aidan trained as an Improvement Adviser (IA) with the Institute for Healthcare Improvement (IHI) in Boston, was IA to the South West Safer Patient Programme and has worked on Patient Safety with West of England Academic Health Science Network. He currently works as a member of the faculty with the IHI particularly in the peri-operative safety domain in Qatar and Portugal. He also trained in change management with the old NHS Institute. Aidan’s surgical training was in the South West but he graduated from University College London.
Senior Programme Lead, Programme Delivery & Frameworks, NHS Leadership Academy
Alan joined the NHS via a clinical route, commencing his registered general nurse training in 1984 and is currently the Senior Programme Lead for Programme Delivery and Frameworks at the NHS Leadership Academy – having joined the team in April 2013.
Following working in a variety of acute healthcare clinical practice roles, spanning a sixteen year period, Alan moved into an acute trust strategic management role with organisational responsibility for the delivery of the National Service Framework for Coronary Heart Disease in 2000. Although part of a wider career development plan to progress to executive nursing director-level roles, the move prompted a change in career direction as he had the opportunity, during this period, to work closely with the Modernisation Agency where he developed a keen interest in the fields of innovation, improvement and leadership for change.
His subsequent positions include working at both a regional and national level in a number of senior service innovation and improvement leadership roles – leading the establishment of a Managed Cardiovascular Clinical Network across North East Yorkshire and Northern Lincolnshire before moving to the NHS Institute for Innovation and Improvement in 2011 where he worked as an Associate within the Thought Leadership Team, exploring social movement thinking and community organising principles and their potential role within the NHS context.
In his current role, Alan manages a broad portfolio of leadership development work but, most notably, leads on the design and delivery of the Healthcare Leadership Model and the leadership development elements of the national NHS Graduate Management Training Scheme.
You can follow Alan on twitter @Alannobbs
Professor, Johns Hopkins Bloomberg School of Public Health
Albert Wu is a practicing internist and Professor at the Johns Hopkins University. He is director of the Center for Health Services & Outcomes Research, the PhD in Health Services Research, and a new online masters in Patient Safety & Healthcare Quality. He has studied patient safety since 1988, and was Senior Adviser for Patient Safety to WHO in Geneva. He coined the term “Second Victim” and co-directs the RISE staff support program at Johns Hopkins Hospital. He is Associate Editor for the Journal of Patient Safety, and leads on Measures, and on Twinning Partnerships for the Armstrong Institute.
Co-ordinator, Healthcare Leadership Academy; Nigeria
Alero Ajayi is the co-ordinator of the Healthcare Leadership Academy (HLA), a platform that seeks to transform the face of healthcare delivery in sub-Saharan Africa by providing context specific leadership, management and quality improvement training programmes to healthcare providers, policymakers and administrators, to enable them expand into their roles, catalyse quality improvement at their respective institutions and become the next generation of healthcare leaders.
Prior to her work at the HLA, Alero worked as a physician at various London hospitals, and received the bulk of her medical training at the Imperial Hospitals NHS Trust. Alero holds a medical degree from the University of Edinburgh, a BSc (Hons) in Immunulogy from the same university, and is a member of the Royal College of Physicians (UK).
Alero is passionate about global health and medical education. She believes that healthcare professionals are often educated to be proficient in their area of clinical or technical expertise with little emphasis placed on harnessing and developing the leadership and execution capacity that is so desperately needed. Through the HLA, she is hoping that gradually the thinking around this will change, and that with time, an army of quality champions who excel in governance and the provision of services will transform the sub-Saharan health landscape.
Alex has over 25 years’ experience in the NHS, with extensive experience in delivery of care in community and mental health settings. He has worked with academic institutions, the NHS and national bodies. Alex’s previous roles include Consultant Psychiatrist and Medical Director at an NHS foundation trust and Associate Medical Director at NHS Improvement.
Canadian independent patient advisor and peer researcher
Alies Maybee is an independent patient advisor, engaged across the spectrum of healthcare, recently focusing on reorienting health research with a patient perspective. Her leadership in national and regional projects develops capacity for citizens to contribute patient and family expertise to Canada’s national Strategy for Patient Oriented Research. Apart from research, Alies applies her decades of lived experience as a patient and caregiver to advisory roles at local, regional and provincial levels in Ontario, Canada.
Patient Leader and Transformation Fellow, NHS England Horizons Group, Coventry, UK
Alison is a graduate in Russian who ran international development projects mainly in the countries most affected by the Chernobylnuclear disaster in the former USSR. Her career was cut short when she was diagnosed with Post Traumatic Stress Disorder after her colleagues were killed in the course of her work. The consequences included homelessness, multiple admissions to hospital and identity loss. She resolved early on to put her experiences to good use and in the process started to reconnect with the assets that being a passive recipient of care had frozen. She advises NHS, housing and social care organisations on how to work in genuine co-production with citizens.
Alison is a frequent speaker at conferences, creates and facilitates innovative workshops for patients, carers and professionals and writes for publication. In 2014 she was named by the Health Service Journal as one of 50 Inspirational Women in Health and in 2015 was the first patient leader to graduate from the NHS Leadership Academy with a Post Graduate qualification in Healthcare Leadership. She is currently working towards an MSc in Healthcare Leadership at the Academy having been offered a bursary as a “non-standard candidate”. She is delighted to be considered “non-standard”.
Programme Lead, Sustainable Improvement Team, NHS England
Alison Tongue is an experienced improvement practitioner and teacher with particular experience in general practice including developing an improvement faculty of doctors, nurses, physios and managers. She is passionate about the value of improvement to the sustainability and development of general practice.
Associate Medical Director for Quality Improvement, East London NHS Foundation Trust; England
Amar Shah leads the large organisation-wide quality improvement programme, aiming to embed continuous improvement within daily work at all levels of the organisation, to support the organisation to achieve its mission of providing the highest quality mental health and community care in England. Dr Shah is a Consultant forensic psychiatrist and works clinically part-time in addition to his quality leadership role. He has degrees in healthcare management, mental health law and medical education, and has previously worked as clinical advisor at the National Patient Safety Agency. He is an IHI improvement advisor and faculty. He has authored a number of peer-review articles and book chapters on the topic of safety and quality improvement, and is a regular presenter at regional, national and international conferences on quality improvement.
Director, Patient Safety & Europe, Institute for Healthcare (IHI)
Amelia Brooks has expertise in quality improvement, patient safety, human factors, analytics for improvement, and safety culture. She has worked in strategic operational roles in the patient safety field for nine years, including frontline roles as a quality improvement specialist. Prior to joining IHI, she led the design, development, and implementation of the South West Patient Safety Collaborative at a regional level in England, and she was a member of the national Patient Safety Leads Network. She is also a member of the design cohort for the Q Initiative, a national quality improvement program led by the Health Foundation and NHS England.
General Practitioner, Haughton Thornley Medical Centres & Chairman of the World Health Innovation Summit; England
Dr Hannah is currently Co-Chair of the Greater Manchester NHS Values Group and a Chairman of the World Health Innovation Summit. Developing a “Partnership of Trust” between patient and clinician, the practice has enabled over 5700 citizens (48% of total population) to access their GP electronic health record on-line, helping them to self care and gain a better understanding of their health. The practice-based web portal www.htmc.co.uk puts patients, managers and clinicians at the heart of healthcare and helps drive change.
Editor, Harvard Business Review
A graduate of Yale University, she has worked as vice president at ManpowerGroup, where she ran the organization’s thought-leadership program and effectively launched MyPath—the industry’s first career-management website for professionals.
Prior to her role at ManpowerGroup, Bernstein was executive editor at strategy+business, where she managed a team of editors, writers, and designers and aligned with senior executives to advance their ideas into compelling thought leadership. She also led redesign initiatives, launched new products, and edited several books. Before that, Bernstein held senior editorial positions at Business 2.0, The Industry Standard, Brill’s Content, and U.S. News & World Report.
As editor, Amy plays a key part of the team that develops content across all of Harvard Business Review’s print and digital platforms. The HBR Group publishes Harvard Business Review in print and digital formats 10 times a year, and publishes several dozen books annually on business and management topics. The Group’s website, hbr.org, routinely serves more than 5 million unique visitors each month.
Ana Pilar Betran Lazaga
Medical Officer, Department of Reproductive and Health Research, World Health Organization.
Speaker bio to follow shortly.
Chair, Nepean Blue Mountains Primary Health Network; Australia
Dr Knight is chair of a regional primary health network in Australia supporting over 350000 people. In the last 12 years he has helped over 2000 practices across Australia to learn and implement quality improvement methodology through the Australian Primary Care Collaboratives program. Andrew has been in clinical family practice for 25 years and has had senior roles in vocational training of family practitioners. He has academic appointments through three universities. His areas of publication include medical education, quality improvement and rare diseases in family practice.
Associate Director of Nursing for Quality Improvement East London NHS Foundation Trust
Speaker bio to follow shortly.
Head of Child Survival, Save the Children International, Nairobi; Kenya
Dr Muriuki is a humanitarian doctor with wide experience of healthcare delivery and management in low-income, conflict environments. She is Head of Child Survival for Save the Children, having joined the organization in 2013 from Merlin where she managed a global emergency response team. Prior to Merlin she worked for 2½ years for MSF in the Democratic Republic of Congo and Liberia. She graduated from the medical school in Nairobi in 2006 and has a joint MSc in International Health from Queen Margaret University, Edinburgh and the Royal Tropical Institute, Amsterdam.
Respiratory SpR, The Royal Free Hospital; England
Dr. Jayadev is a respiratory registrar with an interest in medical education. She has completed a Darzi Fellowship at Great Ormond Street Hospital, where her projects include running a Quality Improvement course for Clinicians (EQuIP), working as a Patient Safety Officer and working as an Improvement specialist for Medicines Management. As well as supporting colleagues and students with QI initiatives, she enjoys leading QI projects, for which she has won several accolades including the HSJ Rising Star Award 2014.
Infection Control Nurse, Aalborg University Hospital; Denmark
Since 2004, Anette Blok-Olesen has worked as an Infection Control Nurse. She completed a Master in Learning Processes in 2012. Since 2013, she has been working as a Quality consultant in the Cleaning and service department at Aalborg University Hospital. She now works with quality cleaning performance as well as management, strategy and learning processes within the department.
Director, Catharina Hospital, Eindhoven
Anouk Vermeer is director of operations in Catharina Hospital for the heart centre, neurology, geriatrics, psychiatry & medical psychology since 2015. Before joining the hospital Anouk worked 20+ years for several medical device companies. She was the business unit director at DSM Biomedical for Biomaterials and her last job in Philips Healthcare was general manager for Philips Healthcare Solutions. Her expertise ranges from business management, innovation, IP licensing & sales to innovative business modelling and managed services.
Anouk holds a bachelor in technical physics and a master in general management from Nyenrode University.
Associate Professor in Work and Organisational Psychology, the University of Macedonia, Thessaloniki, Greece
Dr Montgomery has held academic positions at University College Cork (Ireland) and the Royal College of Surgeons in Ireland-Medical University of Bahrain. His areas of research interest include: job stress/burnout, work-family balance. He is on the editorial board of the British Journal of Health Psychology, Burnout Journal and the EHPS Health Psychology Bulletin. Dr. Montgomery has published over 50 articles in peerreviewed journals Dr. Montgomery is the Head of the Scientific Committee on the ORCAB project
Patient Safety Program Director, Hospital Federation of Vaud; Switzerland
After an MBA at INSEAD (Fontainebleau, France) and an MPA at IDHEAP (Lausanne, Switzerland), Anthony Staines obtained a PhD at University of Lyon (France) with a doctoral dissertation on the impact of hospital quality improvement programs on clinical outcomes. He is currently involved in a program on Patient Safety improvement for the Federation of hospitals of Canton Vaud (Switzerland), and advises a number of hospitals on Patient Safety strategies. He lectures on Quality Improvement and Patient Safety at IFROSS, University of Lyon, France. He is the co-author, with John Øvretveit, of a book on improving value in health care.
Anya de Iongh
Self management coach and patient leader
Anya de Iongh lives with several long-term health conditions in Dorset and works as a self-management coach and a patient leader. She has made the journey from medical student at Cambridge University to patient to patient leader.
Working as a self-management coach part time for an NHS service in Dorset, Anya supports other people with long-term health conditions to develop the knowledge, confidence and skills, and supports the self-management movement at a national level through project and advisory roles.
In addition to this, she lectures medical and healthcare students at a number of universities and supports researchers with patient and public involvement strategy with Wessex CLAHRC. She has chaired a patient, carer and public engagement group within Dorset CCG, and contributes to other projects supporting patient leadership.
In June 2013, she was awarded the College of Medicine Self-Care Award for Individuals, acknowledging her personal and professional work, and was on both the HSJ Rising Stars and Patient Leaders lists in 2015.
Consultant, Cardiac Intensive Care, Great Ormond Street Hospital for Children NHS Foundation Trust & Honorary Senior Lecturer, UCL Great Ormond Street Institute of Child Health, London
Dr Aparna Hoskote is a Consultant Paediatric Cardiac Intensivist in Great Ormond Street Hospital for Children NHS Foundation Trust. She has been leading on clinical governance and patient safety within the Cardiac division over the last 10 years, and has undertaken several quality improvement initiatives. In addition to raising staff perceptions of risk, she has engaged, supported and empowered staff in the spread of improvements and high quality practices to develop a sustainable safety-focused culture. She has been a Patient Safety Officer for 3 years, and was part of the team that won the BMJ Berwick Patient Safety Team 2014 award.
Vice President of Behavioral Services, Southcentral Foundation
April Kyle (of Athabascan descent) joined SCF in 2003 and now serves as the Vice President of Southcentral Foundation’s Behavioral Services Division, which provides behavioral care to SCF’s customer-owners through many different programs such as the Alaska Women’s Recovery Project, the Dena A Coy Residential Treatment Program, and the Quyana Clubhouse, among others. April holds a bachelor’s degree in sociology. She is certified in the Alaska Native Executive Leadership Program by Alaska Pacific University and holds a Professional Human Resources certification from the Society for Human Resources Management. April is a frequent presenter and subject matter expert on many different aspects of SCF’s Nuka System of Care.
Consultant Geriatrician, Aintree University Hospital NHS FT; England
Dr Akpan is a geriatrician involved in developing community care services in collaboration with various agencies and contributing through his clinical work, research, education and training to the wellbeing and health of older adults. He is a Research Fellow with ICHOM and a Health Foundation and Institute for Healthcare Improvement Fellow and has authored publications in older people’s care.
Professor of Learning, Director of the Centre for Real-World Learning at the University of Winchester
Bill Lucas is an expert on learning, change and leadership and is a key contributor to the Health Foundation’s improvement science fellowships. He is the author of many award-winning books and papers including the much-downloaded The Habits of an improver: Thinking about learning for improvement in healthcare, The Health Foundation, 2015. Bill is in demand across the world as a speaker and facilitator.
Consultant General Paediatrician, Imperial College Healthcare NHS Trust; England
Dr Klaber is a Consultant General Paediatrician who also trained as an educationalist alongside his postgraduate paediatric training in London. Bob has a strong interest in learning and leadership development and set up the Paired Learning programme, which has now been adopted by a number of organisations across the UK. Through his Associate Medical Director role Bob is now leading an ambitious project to develop a values-based quality improvement programme across Imperial. Bob is also a strong advocate for child health and co-leads the Connecting Care for Children (CC4C) integrated child health programme in North West London.
Executive Clinical Director, Healthcare Improvement Scotland; Scotland
A graduate of Glasgow University and Harvard School of Public Health, Brian has a background in General Practice, GP out of hours, telephone triage and latterly eHealth and Quality Improvement. He was a Health Foundation Quality Improvement Fellow (2008-9) with the Institute for Healthcare Improvement (IHI) in Boston, Massachusetts. In 2009 he completed an MPH (Clinical Effectiveness) at Harvard School of Public Health. He is the Executive Clinical Director for Healthcare Improvement Scotland with responsibilities including clinical leadership in patient safety, eHealth, Business Intelligence and clinical engagement.
Executive Director, Institute for Healthcare Improvement (IHI); USA
Carly Strang, Executive Director, Institute for Healthcare Improvement (IHI), provides strategic planning and programmatic leadership for the IHI Open School, an initiative to build improvement capability and leadership in the next generation of health care professionals. She is responsible for executing on and leading a team to deliver innovative, world-class education; expand a global network of students and professionals; and ensure operational and financial sustainability. Previously, Ms. Strang worked in IHI’s New Business Department designing and delivering professional development programs and managed operations for a grant-funded initiative to integrate quality and safety into medical and nursing school curricula. She has organizational development experience leading an internal leadership program for middle managers, managing IHI’s internship development program, and leading cross-functional teams in internal improvement efforts. Ms. Strang is currently pursuing an MBA degree with a focus on Health Administration.
Director of the Emergency Department, The Royal Victorian Eye and Ear Hospital, Melbourne; Australia
Dr Crock is chair of the Quality subcommittee of the Australasian College for Emergency Medicine. She is fellow of the Melbourne Medical School Academy of Clinical Teachers, with a special interest in patient safety and medical error. She lectures on physician and medical student wellness and its relationship to patient safety.
Vice President, Institute for Healthcare Improvement (IHI)
Carol Haraden, PhD, Vice President at the Institute for Healthcare Improvement is a member of the team responsible for developing innovative designs in patient care. She helps lead the IHI portfolio of patient safety programmes worldwide with large scale improvement programmes in Scotland, Denmark, Singapore and Qatar. Dr. Haraden has published several papers on measuring patient harm, improving intensive care outcomes and innovation in heath care design. She recently served on the Berwick Commission, the National Advisory Group on improving patient safety in the English NHS.
She has served on the Institute of Medicine Committee, Engineering Approaches to Improve Health Care. She has been a judge for several national quality awards including the Quest for Quality Award sponsored by the AHA and the John Eisenberg Award for Patient Safety and Quality sponsored by the JCAHO. She has served on AHRQ study sections. She has been an associate editor for the BMJ journal, Quality and Safety in Health Care.
Patient Partner and Advocate, Honorary Lecturer & Doubleday Affiliate Manchester Medical School
In 1982 Carol was a passenger involved in a road traffic accident in France, resulting in a fractured skull, brain haemorrhage and coma. On return to the UK she was diagnosed with Narcolepsy & Cataplexy as a result of the trauma. Medication now keeps her condition fairly stable.
Passionate about Patient & Public Involvement (including carers), Carol remains one of HSJ’s Top 50 Patient Leaders. She is a confident and well received public speaker recently addressing audiences at the King’s Fund on ‘Co-production’, ADASS/NHS joint conference ‘Caring Together’ and HC-UK ‘Patient Experience Insight’.
Feedback includes ‘different view, passionate – tells it like it is’, ‘loved common sense approach’ ‘very practical and great ideas for how to get it (co-design) started’ ‘informative amazing, kept interesting’. She is due to speak at several more conferences this year.
She is an Honorary Lecturer & Doubleday Affiliate, Manchester Medical School., an active member of HQIP Service User Network (SUN), NHS-C4CC Co-production Model Group, and HERG US-PEx Lay Panel. One of the judges for the Thames Valley & Wessex Leadership Academy awards she recently became an assessor for the NHS Leadership Academy Graduate Management scheme.
Until her recent move to Kent, Carol was Co-chair of NHS Thames Valley Patient Experience Operational Group and part of the team for the Leading Together programme co-presenting it at Expo 2016.
She worked closely with Health Education Thames Valley on the e-version of the ‘Dementia Handbook for Carers and Care Providers’ having been part of the team behind the original printed version. Also the NHS on their commissioned project ‘Patient leadership: Taking patient experience to the next level?’ The final report having been submitted to the Beryl Institute Patient Experience Journal is now being viewed worldwide.
Carol lives in Tunbridge Wells and lists travel, photography and meeting new people among her hobbies.
Canadian independent citizen-patient and University of British Columbia honorary lecturer
Carolyn Canfield is an independent citizen-patient working internationally to transform healthcare culture. Her collaborative roles include speaker and seminar leader, improvement team member and coach, researcher and strategic advisor. She holds an honorary lectureship in the Faculty of Medicine, University of British Columbia. Carolyn is Canada’s inaugural Patient Safety Champion.
Charlotte Christine Hecht Lindegaard
Patient Consultant, Hospitalsenheden Horsens, Denmark
Charlotte Christine Lindegaard is a “Patient Consultant”, part time project employment referring to a coordinator at the department for development and quality improvement at Horsens hospital. As a Patient Consultant, Charlotte is available to the hospital management/staff for tasks where a patient or close relative angle is required.
Alongside this, Charlotte is self-employed dealing in real estate and rental housing. Earlier, she was employed for a number of years as a production manager at a an industrial hospital laundry and through this job she gained some professional knowledge of the hospitals in the region.
In 2009, Charlotte’s husband fell ill with an incurable brain tumor from which he died three years later. Throughout the course they were regular guests at the region’s cancer ward and a local hospital, where he had an open admission. They also had a close working relationship with the local home care and the palliative team. This process and the challenges it brought with it, is the primary reason why Charlotte applied for the job as a Patient Consultant.
Charlotte was hired on 01/09/2016. The project was launched in 2015 and currently runs at two sites in Denmark.
Patient safety advisor and improvement leader, NHS Wales
Chris Hancock manages the Rapid Response to Acute Illness (RRAILS) programme, an initiative that has enabled clinical teams throughout Wales to improve the identification and treatment of acute deterioration and sepsis. As an important step in this project, Chris facilitated the implementation of the National Early Warning Score (NEWS) as the standard in all acute Welsh hospitals. Chris has a background in critical care nursing and clinical education. He is particularly interested in patient safety, quality improvement, measurement, behaviour change and human factors principles.
Head of Professional Development, NHS Leadership Academy; England
Chris Lake is Head of Professional Development at the NHS Leadership Academy where he leads the design and delivery of the Academy’s professional leadership programmes. He is executive programme director of the Aspiring Chief Executive and the Nye Bevan programme for aspiring directors. Chris also leads the Elizabeth Garrett Anderson Masters in Leadership, Mary Seacole and Edward Jenner programmes. He heads the Graduate Management Training Scheme, sponsors the Healthcare Leadership Model and champions the Academy’s equality and diversity initiatives to promote inclusion as a core strand of everyone’s leadership practice.
Before joining the Academy, Chris was Senior Leadership Consultant at The King’s Fund, and previously Executive MBA Director at Roffey Park Management Institute.His prior commercial experience was gained in the retail sector.
Chris’ expertise is leadership and organisation development (OD). He is alumnus of the Columbia (New York) University Advanced Programme in Organisation Development and his own MBA focussed on leadership, culture and organisation behaviour.
Consultant in Critical Care Medicine, Guy’s & St Thomas’ NHS Foundation Trust
Dr Chris Meadows BSc MRCP FRCA PGCM FFICM is a Consultant in Critical Care Medicine at Guy’s & St Thomas’ NHS Foundation Trust. He is also the Lead Clinician for Critical Care Clinical Governance and the Patient and Family Experience of Critical Care. His main interests are in extracorporeal therapies for severe respiratory and cardiac failure, the implementation and sustainability of safety cultures, and the co-design and co-production of service improvements to the patient pathway. He completed a London Deanery Darzi Fellowship to distinction level as part of the first ever Darzi cohort and, with NHS London financial support, conceived and developed an online and social learning package on leadership and management. He is currently active in undergraduate and postgraduate medical and nursing education at GSTT and King’s College London. He is President of the Royal Society of Medicine Critical Care Medicine Section.
Regional Lead, 10,000 Voices: South Eastern Health and Social Care Trust/Public Health Agency, Northern Ireland; Northern Ireland
10,000 Voices is a patient experience initiative being implemented across all HSC trusts in Northern Ireland. Christine has a keen interest in facilitation of learning and development and in improving person centred practices within healthcare. Her previous roles include Nursing Governance Co-ordinator, Practice Development Facilitator and Ward Sister in Haematology/Medicine. She began her nursing career in 1983; training in general nursing at the Royal Victoria Hospital Belfast, since qualifying, Christine has completed BSc Degree in Professional Development in Nursing, Post Graduate Certificate in Lifelong Learning and Facilitation and Post Graduate Certificate in Education.
Asst NHS Wales Self Care Programme Manager - 1000 Lives; Wales
Christine has worked within the NHS for 13 years and has held roles in HR and the National Leadership and Innovation Agency for Healthcare (NLIAH). She assists with the operational management of the Education Programme for Patients (EPP Cymru) and its derivative programmes supporting NHS Wales. Christine’s particular areas of interest are Person Centred Care, Self Management and Co-Production. Outside of work, Christine is a Community Councillor and Chair of Governors at her daughters school, and enjoys being active.
Senior programme Lead, Evaluation and Patient Experience, NHS Leadership Academy; England
Clare has worked in the NHS for all her career, in clinical practice, education and management. She took up national level roles in 2002, firstly at the NHSU before joining the NHS Institute for Innovation and Improvement where she led a number of capability building initiatives including supporting 50 English Universities to include improvement science in their the pre-registration health programs. Clare is currently senior programme lead at the NHS Leadership Academy. She has previously been responsible for managing the new suite of professional leadership programmes and now manages research and evaluation across the Academy as well as patient involvement.
Consultant Paediatric Surgeon, Great Ormond Street Hospital
Clare trained at Bristol University before gaining her MD in Paediatric Surgery from the University of London in 2009, she is a consultant paediatric surgeon at Great Ormond Street Children’s Hospital in central London. Passionate about education and research in medicine, Clare has several peer-reviewed research articles under her belt, has presented internationally and continues to write and publish original work.
A strong advocate for empowering the patient voice and encouraging true patient-partnership between clinicians and their patients, Clare’s work is of vital importance not just for her own clinical specialty, but for the practice of medicine as a whole.
Divisional Clinical Lead, Healthcare Quality and Strategy Directorate, Scottish Government; Scotland
A graduate of Glasgow and Manchester Universities in clinical psychology, psychological medicine and medical law, Craig is a clinical and health psychologist who has worked in a range of roles across NHS Scotland, academic sector and Scottish Government. He was the lead for the Scottish site participating in the Health Foundation’s self-management improvement programme ‘Co-Creating Health’ and has experience as corporate lead for national quality improvement collaborative programmes. He is the Divisional Clinical Lead for the Quality and Planning Division in Scottish Government Health and Social Care Directorates, with responsibilities that include duty of candour legislation and adverse events management policy.
Patient & Family Leader/Patient Partnership Facilitator Org–QRC Stockholm; Sweden
Moved by her experience parenting a child with multiple chronic conditions, Cristin Lind supports partnership between patients, families and professionals to develop innovative policy and processes. Originally from the US, she supported improvement teams at the Cambridge Health Alliance and advised the Patient-Centered Outcomes Research Institute, the Institute of Medicine, the National Institute for Children’s Health & Healthcare Quality and the National Institute for Health. Now in Sweden, she facilitates partnership with patients in quality registry development at QRC Stockholm. She is a member of the BMJ’s Editorial Advisory Board and an inaugural member of the 100 Million Healthier Lives initiative.
Cynthia van der Starre
Pediatrician-neonatologist, Patient Safety Officer Erasmus MC Sophia, Rotterdam; The Netherlands
As a pediatrician-neonatologist, Cynthia van der Starre started working on patient safety and quality of care in 2006. She completed the Patient Safety Officer Executive Development Program at the IHI in Boston, USA in 2009. Her PhD Thesis was on patient safety in pediatrics in 2011. She now works as a consultant in neonatology and as patient safety officer for both the NICU and the PICU.
Executive Director and Improvement Advisor, Institute for Healthcare Improvement; USA
David Williams, Executive Director, Institute for Healthcare improvement (IHI), is co-lead of Improvement Capability at IHI and a senior improvement advisor. He has served as the Improvement Advisor for large Breakthrough Series Collaboratives in the United States and Europe. Dr. Williams is faculty for the IHI Improvement Advisor Professional Development Program, IHI Open School, and the Massive Open Online Course (MOOC) developed in collaboration with HarvardX. A paramedic by background, he is internationally known as an expert on paramedic care and emergency medical services systems. Fun Fact: He is creator of the Mr Potato Head PDSA exercise.
NHS patient director, poet, patient leader and mental health service user
David is a mental health service user with 30 years’ experience of working with patients, service users and carers in the UK and abroad to improve the quality of healthcare. He is Patient Director, Sussex MSK Partnership Central and Director, InHealth Associates that support organisations undertaking patient and public engagement. He co-founded The Centre for Patient Leadership, is a poet and Writer In Residence at The Bethlem Gallery. He supports Leeds Utd.
Senior Improvement Fellow, The Heath Foundation; England
Dominique is a Senior Improvement Fellow at the Heath Foundation working on the Q initiative. She also works part time in a hospital supporting more effective involvement of patients and the public in health, care and improvement Dominique has been working as a doctor in the NHS for 13 years and qualified as Consultant in Public Health Medicine in 2015. She is passionate about involving patients, carers and the public in all aspects of health and health care and her other interests include population health, quality improvement and clinical leadership and development. Dominique was named one of HSJ’s Rising Stars in 2015.
Chief Medical and Scientific Officer, Institute for Healthcare Improvement (IHI); USA
Don Goldmann works both internally and externally to deepen IHI’s profile, credibility, and influence in health care and health promotion. An essential part of his work is to harvest expertise, knowledge, and innovation from the field while forging relationships with key allies, partners, professional and academic societies, and membership organizations to further IHI’s strategic aims and reach. As Chief Medical Officer, Dr. Goldmann supports IHI’s content leads in identifying innovative approaches, cutting-edge developments, and expert faculty in areas of strategic focus, using his external relationships to identify important or emerging gaps in IHI content, particularly with regard to innovations and evidence-based interventions that emerge from academia. As Chief Scientific Officer, his primary goal is to strengthen ties between IHI and the health services research and academic communities. In this capacity, he works with IHI colleagues, especially the Results and Evaluation Team, to ensure the rigor of IHI’s results-oriented work, and to disseminate these results in presentations at national meetings and peer-reviewed publications. To this end, Dr. Goldmann develops and nurtures alliances and relationships with translational, pragmatic researchers and organizations nationally and globally. He also serves as senior lead for the IHI Fellowship Program, and he continues to train and mentor emerging investigators at Harvard Medical School, Boston Children’s Hospital, and the Harvard School of Public Health. He is exploring new ways to teach and learn, and is lead faculty for the Massive Open Online Course (MOOC) being developed with HarvardX and the Harvard T.H. Chan School of Public Health.
Vice President of Medical Services, Southcentral Foundation
Douglas Eby is a physician executive who has done extensive work with the Institute for Healthcare Improvement and other organizations around the Triple Aim, Accountable Care Organizations (ACOs), Patient Centered Medical Homes, whole system transformation, workforce, cultural competency, health disparities, and other topics. His speaking and consulting includes work across the U.S., Canada, and portions of Europe and the South Pacific. He has spent the last 20 years with Southcentral Foundation, an Alaska Native customer-owned health care system, which includes a 150-bed hospital and the only statewide system in Alaska. He has worked in support of Alaska Native leadership as they created a very innovative integrated system of care that has reduced by over 50 percent per capita use of ED, inpatient, and specialty services, while significantly improving health outcomes. This innovative system is being looked to as a different way of structuring health care systems.
Co-Director, Equal Arts
Douglas Hunter is Co-Director of Equal Arts a charity based in the North East of England which works to improve the lives of older people through creativity. It delivers a range of programmes one of which is HenPower, an innovative scheme which uses hen keeping as a social and creative stimulus in care settings. With over 40 projects across England mainly in dementia care settings but also in supported housing, primary schools and community centres the project has reduced isolation and loneliness and increased well-being (Northumbria University Evaluation 2014). The project is also being replicated in care settings in Australia, Holland and Taiwan. HenPower projects show reduced agitation amongst care home residents leading to reduced care staff attrition.
Director of Research and Evaluation, the USAID ASSIST Project
Edward Broughton is Director of Research and Evaluation for the USAID ASSIST Project and has conducted more than 30 studies on improvement interventions in low- and middle-income countries in the last seven years. He has taught economic analysis of health system strengthening interventions at Johns Hopkins University, Columbia University and for USAID, CDC and other organizations. He has a PhD in international health from Johns Hopkins School of Public Health. He is author of many peer-review journal articles and 2 book chapters or public health and economic analysis.
Assistant Professor in Health Psychology, Aristotle Medical School of Thessaloniki; Greece
Efharis Panagopoulou, PhD is an assistant professor of health psychology in the Medical School of Aristotle University in Greece. After completing her doctoral thesis in Leiden University, The Netherlands, she joined the Medical School in 2002 with a European fellowship aimed at attracting research leaders from abroad. To date, she has coordinated several projects in the field of stress, diagnostic mistakes, and clinical decision making. Dr. Panagopoulou is the Principal Investigator of the ORCAB project: “Organisational culture, professional burnout and quality of health care”.
Pharmacist, NHS Bath and North East Somerset CCG and National Project Lead Healthcare Acquired Infection and Antimicrobial Resistance, NHS Improvement
Elizabeth Beech currently works as one of three national project leads for Healthcare Acquired Infections and Antimicrobial Resistance within the Patient Safety Domain at NHS Improvement – supporting the implementation of the UK Antimicrobial Resistance Strategy. Elizabeth studied pharmacy at Aston University in Birmingham and moved to work within hospitals in the London region, including teaching at London University and researching pharmacy practice. Elizabeth also works within the NHS as a clinical commissioning and quality improvement pharmacist in NHS Bath and North East Somerset CCG, is a member of the Q community and tweets @elizbeech. She can be contacted at Elizabeth.email@example.com
GP & Governing Body Member - Croydon CCG; England
Dr Emily Symington is a salaried GP working in South London and a governing body member for Croydon CCG. During a Darzi Fellowship in Clinical Leadership she became involved in new ways of working in Primary Care. This continues to be the focus of her work, key to which is support for self-management of long term conditions and developing shared decision making as part of a productive clinician/patient relationship. As part of this work Emily has been instrumental in developing and running a multi-professional course which brings together clinicians and patients to learn together about brief intervention to support behaviour change.
Service Improvement Manager, The 1000 Lives Improvement Unit, Public Health Wales
Emma has spent the last eight years working with front line multidisciplinary teams across NHS Wales to deliver measurable quality improvements. She has worked with many different staff groups across sites and is involved in supporting the development of quality improvement capability across NHS Wales. More recently Emma has led the partnership between 1000 Lives Improvement and educators, coordinating best practice across education, developing teaching materials and supporting the structured integration of quality improvement into Higher Education curriculums across Wales. Emma qualified as an Environmental Scientist but has spent most of her career working in higher education management, systems thinking and change management before joining 1000 Lives Improvement Unit.
Professor of Community & Family Medicine and of The Dartmouth Institute for Health Policy and Clinical Practice, US, Director, Population Health Measurement Program, TDI and Director, Population Health and Measurement, DHMC; USA
Dr. Nelson is a Professor of Community and Family Medicine at The Geisel School of Medicine at Dartmouth and The Dartmouth Institute for Health Policy and Clinical Practice. He serves as the Director of Population Health and Measurement at The Dartmouth Institute and leads a program on new models to advance the coproduction of health, healthcare services and research using a registry-based learning health system approach. Dr. Nelson is a national leader in health care improvement and the development and application of measures of quality, system performance, patient-reported health outcomes, patient experience and healthcare value.
In the early 1990’s, Dr. Nelson and his colleagues at Dartmouth began developing clinical microsystem thinking. His work developing the “clinical value compass” and “whole system measures” to assess health care system performance has made him a well –recognized quality and value measurement expert. He is the recipient of The Joint Commission’s Ernest A. Codman award for his work on outcomes measurement in health care. Dr. Nelson has been a pioneer in bringing modern quality improvement thinking into the mainstream of health care; he helped launch the Institute for Healthcare Improvement and served as a founding Board Member. He has authored over 150 publications and is an author of three recent books:
Quality by Design: A Clinical Microsystems Approach
Practice-Based Learning and Improvement: A Clinical Improvement Action Guide: Second Edition
Value by Design: Developing Clinical Microsystems to Achieve Organizational Excellence.
He received an AB from Dartmouth College, a MPH from Yale University and a DSc from Harvard University.
Director, STZ; The Netherlands
More quality, less waste. It is Fenna Heyning’s ambition to translate the ideas of Michael Porter to concrete improvements in hospital care. As an internist at her medical centre, she was occupied with helping the patient. Now her focus is on improving the system as director of the STZ. Fenna’s passion for the patient is unchanged. It is at the centre of everything. Empathy, compassion, patient safety and medical leadership are key words for Dr Heyning.
Editor in chief, The BMJ; England
Fiona has been editor-in-chief of The BMJ since 2005. She trained as a general physician in Cambridge and London, and she is a Fellow of the Royal College of Physicians. In 1994 she spent a year at Harvard as a Harkness Fellow, evaluating efforts to bridge the gap between medical research and practice. On returning to the UK, she led the development of BMJ Clinical Evidence in 1999.
Dean, Royal Society of Medicine; England
Fiona Moss is the Director of Medical and Dental Education Commissioning for London. She is the editor of the Postgraduate Medical Journal, a member of the Royal Society of Medicine Press Board and sits on the Editorial Board of the BMJ. In 2006 Fiona was awarded a CBE for services to medicine.
Fiona became one of London’s Postgraduate Deans in 2004 before accepting the position of Director in May 2010. Whilst at the Deanery, Fiona has established London’s Specialty Schools and in 2009, with NHS London she set up the Darzi Fellowship Programme. Between 1991 and 2006 Fiona was a Consultant Respiratory Physician at Central Middlesex Hospital in addition to being an Associate Postgraduate Dean for London. During this time she was also Director of Clinical Studies (DCS) for undergraduate medical students at Central Middlesex and chaired the Imperial College DCS committee.
Deputy Director, Patient Safety (Insight), NHS Improvement
Speaker bio to follow shortly.
Medical Director, The Centre for Sustainable Healthcare; England
Dr. Frances Mortimer is Medical Director at the Centre for Sustainable Healthcare, an independent charity, where her focus is on engaging clinicians with the concept of sustainable clinical care. She has led the development of their innovative “Sustainable Specialty” programmes, which foster change within clinical communities, supported by research into the carbon footprint of alternative models of care. Frances studied medicine at Oxford University and at the Royal Free & University College London Medical School, graduating in 2003. In 2008, she left specialist training in renal medicine to take up her current position.
Head of Patient Safety, Review and Response, NHS Improvement
Speaker bio to follow shortly.
Chief Medical Officer, Welsh Government
Frank took up post of Chief Medical Officer, Medical Director NHS Wales in August 2016.
Frank graduated in medicine from Leeds University and worked in hospital and primary care posts around the North of England for a number of years before undertaking voluntary work as a District Medical Officer in Malawi. On his return to the UK he completed specialist training in Public Health Medicine in the Yorkshire Region and then worked on international health and development issues for the World Health Organisation (WHO) and the UK Department for International Development in various locations including the Former Yugoslavia, Tanzania and Bangladesh. From 2002 to 2012 Frank worked as a Director of Public Health in Lancashire and from 2008 to 2012 he also served as President of the UK Association of Directors of Public Health (ADPH). In 2012 Frank moved to Canada to take up post as the Deputy Chief Medical Officer of Health in the Department of Health and Wellness, Nova Scotia.
Vice President and Senior Safety Expert, Institute for Healthcare Improvement; USA
Frank Federico’s primary areas of focus include patient safety and application of reliability principles in health care. He is also faculty for the Patient Safety Executive Development Program. He is Chair of the National Coordinating Council for Medication Error Reporting and Prevention (NNC MERP), and Vice-Chair of the Joint Commission Patient Safety Advisory Group. Mr. Federico is co-author of the IHI White Paper Respectful and Effective Crisis Management, and contributing author to Achieving Safe and Reliable Healthcare, Strategies and Solutions. He has authored a number of articles focusing on patient safety. Frank Federico coaches teams and lectures extensively nationally and internationally.
Vice President, Integrated Health Solutions, Medtronic
Frederic Noel is Vice President, Integrated Health Solutions, Europe, Middle East & Africa (EMEA), a role he has been in since 2011. He is responsible for developing the strategy and value proposition of Integrated Health Solutions and managing the associated service delivery organizations across these regions. He is a member of the EMEA Leadership Team.
Frederic joined Medtronic in 2008 and has held responsibility as Vice President, Supply Chain for International. In addition, he was also the General Manager of the European Operation Center (EOC) in The Netherlands.
Frederic has over 25 years of experience in the medical device and consulting industries and has a wealth of experience in strategic planning, business transformation and operations management.
Prior to joining Medtronic, Frederic worked for a number of companies including Boston Scientific, Khuene & Nagel, and Accenture, where he was responsible for Operations strategy, Supply Chain management, integration of acquired companies, as well as large outsourcing programs.
Frederic is an Agronomist Engineer and holds a Masters in Life Science and Health from AgroParis Tech and Montpellier SupAgro, France.
Producer- Participation and Learning, Talawa
Gail Babb is Producer- Participation and Learning at Talawa, the UK’s primary Black led theatre company. Talawa believes that everybody has a right to an artistic and cultural life; to enjoy the arts, engage in their community and express their opinions. From 2011 – 2015 Talawa Theatre Company worked with Brighton and Sussex University Hospitals NHS Trust to design and deliver creative, action-focused training and development activities. Using theatre to create safe, non-judgmental spaces, we facilitated BME staff away days, as well as workshops for nurses/midwives, health care assistants and senior management/executive teams on a range of topics, including: strategies for success; cultural awareness and diversity; how to challenge and communicate effectively, and race equality action planning.
CEO and Chairman, Virginia Mason Medical Center; USA
Dr. Kaplan’s leadership at Virginia Mason has been recognized by the Harvard Business School as a standard-setting approach to improving cost and quality; he is widely recognized as one of the most influential physician executives in health care. He has developed and led national “market-place collaboratives” with key employers to reduce health costs and dramatically improve both employee productivity and corporate competitiveness.
Executive Director, ‘Arts & Minds’
Gavin Clayton has been Executive Director of ‘Arts & Minds’ in Cambridge since 2009 where he has progressed the research agenda around arts based social prescribing. Arts and Minds deliver visual art workshops (10-14 weekly workshops lasting 2.5 hours) for people experiencing mild to moderate depression and anxiety, but also often addressing more profound and enduring mental health problems. Research by Anglia Ruskin University and health economists at the London School of Economics (LSE) has found that the organisation’s arts on prescription scheme results in positive outcomes for 78% of participants in terms of self-reported improvement in levels of social isolation, anxiety, depression and wellbeing with 61% of participants reporting a decrease in anxiety (GAD-7) and 67% reporting a decrease in depression (PHQ-9).
Creator of Whose Shoes?, Nutshell Communications; England
Gill Phillips is the creator of the award-winning Whose Shoes? concept and tools: a multi-perspective approach to transforming healthcare services, putting the person in the centre and encouraging everyone to discuss the real issues as equals. Gill is known for gently but firmly pushing the boundaries, challenging stereotypes, stigma and silo thinking. She is an international speaker and a champion of the full involvement of patients. She builds powerful networks and collaborations and writes / hosts the influential ‘in my shoes’ blog series.
Chair Emeritus, International Forum Programme Advisory Committee and Chief Executive of Learning and Innovation, Jönköping County Council; Sweden
Göran Henriks is Chief Executive of Learning and Innovation at the Qulturum in the County Council of Jönköping, Sweden. The Qulturum is a centre for quality, leadership and management development for the employees in the County and also for the health care on the regional and national level. Göran took up his appointment in the start of Qulturum 1998.
He has over twenty year’s experience of management in the Swedish health care system. Göran is a member of the Jönköping County Council Strategic Group.
Göran has been Jönköping’s project director for the Pursuing Perfection initiative over the last four years and is a senior fellow of the Institute for Healthcare Improvement, Cambridge, MA.
In addition, he is part of the Strategic Committee of the International Quality Forum organised by BMJ and the Institute for Healthcare Improvement (IHI).
Executive Director, The Healthcare Leadership Academy; Nigeria
Dr Hala Daggash is the Executive Director of the Healthcare Leadership Academy, a non-profit organization that provides leadership and management training to healthcare providers and policymakers. Dr Daggash has over a decade’s experience in health reform advocacy, technical assistance, and capacity building. She holds an MBBS degree from the University of Maiduguri, a Master of Public Health degree from the University of Lagos, a Master of Science degree in Tropical Medicine and International Health from the London School of Hygiene and Tropical Medicine, and a postgraduate diploma in Tropical Medicine and Hygiene from the Royal College of Physicians, UK.
Hans C. Ossebaard
eHealth Advisor, the Dutch Health Care Institute; The Netherlands
Hans C. Ossebaard works as eHealth advisor at the Dutch Health Care Institute where he seeks to integrate eHealth into quality standards for appropriate care. He is a secretary to the national commission on eHealth Implementation. At the University of Twente he publishes and lectures on digital care; public health informatics and One Health (Dept. of Psychology, Health and Technology; Institute for Governance and Innovation). He is Board member of NSRII, the Dutch branch of the International Society for Research on Internet Interventions and on the Board of the International Journal on Advances in Life Sciences.
Chief Transformation Officer, Horizons team, NHS England
Helen Bevan has been a leader of large scale change in the English National Health Service for more than 20 years. Helen has been at the forefront of many NHS improvement initiatives that have made a difference for thousands of patients ever since. In 2010, Helen’s team launched a call to action, utilising social movement leadership principles, which contributed to a 51% reduction in prescribing of antipsychotic drugs to people with dementia across the country. Helen initiated NHS Change Day, in partnership with a group of young clinical and managerial leaders in 2012. Helen also conceived, The School for Health and Care Radicals, which are currently included in “Britain’s 50 new radicals” list sponsored by The Observer. Helen Bevan is acknowledged globally for her expertise in large scale change and ability to translate it into practical action and deliver outcomes. She provides advice, guidance and training on transformational change to leaders of health and care systems across the world. Twitter: @helenbevan
Helena Hvitfeldt Forsberg
Dept. of Learning, Informatics, Management and Ethics, Medical Management Centre, Karolinska Institutet, Stockholm, Sweden
With wide experience of clinical improvement and action research, Helena Hvitfeldt Forsberg supports and coaches healthcare staff and managers in improving quality of care while studying its effects. Research and teaching are core parts of her work. With a background in health informatics, co-development and co-design of e-health services with high value to its user, staff or patient, are of great interest to her.
Chief Executive, The South Eastern Health and Social Care Trust; Northern Ireland
Hugh has experience in a range of Health and Social Care leadership positions and has a particular interest and passion in quality improvement, promoting safer care and improving population health and well being. Hugh is also a member of the IHI Faculty for the STOP programme in Portugal.
Chair, Haughton Thornley Patient Participation Group; England
Ingrid Brindle is a patient of Haughton Thornley Medical Centres, the Chair of Haughton Thornley Patient Participation Group, a member of the Patient Experience Group of the Greater Manchester Academic Health Science Network and a member of the Patient Online team at NHS England. She is passionate about patient empowerment and thinks we can only get better health outcomes if patients have relevant information and are working with health professionals who are prepared to work collaboratively.
Founding Partner, Amicus, Inc.; USA
Silversin heads a US-based consultancy that helps healthcare organisations to engage doctors in change. He is the thought leader regarding physician compacts. His clients include prestigious medical groups and hospitals across the US. He has worked in Canada and the UK. He is co-author of multiple articles and the book, Leading Physicians Through Change: How to Achieve and Sustain Results and holds an appointment to the faculty of medicine, Harvard University.
Associate Director of Quality Improvement, East London Foundation Trust; England
James Innes, a pharmacist, is Associate Director of Quality Improvement at East London National Health Service (NHS) Foundation Trust and an Improvement Advisor and faculty member for the Institute for Healthcare Improvement. He has a clinical background in psychiatric intensive care, acts as editor for the Journal of Psychiatric Intensive Care, and is London Regional Lead for Pharmacist Professional Development Training in Mental Health. James is also a British Medical Journal quality expert, an honorary lecturer at City University, and a Health Foundation Q Initiative Fellow.
Founder & Director, The Reader
Dr Jane Davis began the work of The Reader in 1997 after many years of teaching English Literature at the University of Liverpool, convinced that books, ‘the medicine chest of the soul’, had something meaningful to offer contemporary life. In 2007 The Reader won its first commission to provide shared reading services to an NHS Trust, Mersey are Mental Health Trust. Since then The Reader has been commissioned by numerous public health bodies, Local Authorities, third sector organisations, dementia care homes and thirteen additional NHS Trusts, as well the National Offender Management Service, to provide a shared reading service in which people, often previously non-readers, enjoy literature, thinking, the development of personal confidence and the pleasure of meaningful activity with others.
Director of Nursing and Improvement, GM AHSN; England
As Director of Nursing and Improvement at GM AHSN, Jane brings to the team experience of delivering high quality patient centred services and a depth of knowledge in Quality Improvement. She is the Patient Safety Lead for GM and was selected to join the ground‐breaking national Q initiative. Prior to these current activities Jane held senior nursing roles at Salford Royal Foundation NHS Trust and was the first non‐medic President for the British Renal Society 2009 ‐ 2012. In 2012 Jane was awarded the Inaugural Macdonald BRS Leadership award for outstanding leadership, which continues as a named lecture and annual award.
Portland State University/Oregon Health & Science University School of Public Health; USA
As a third-year PhD student in Health Systems and Policy at the Portland State University/Oregon Health Sciences University School of Public Health, Ms. Currier’s research focuses on equity of access and utilization of health care among migrant populations in Europe. In 2014, she earned a Masters in Public Health from Oregon State University. She conducted master’s health system policy research work in Vietnam where she focused on sectors of the population that do not qualify for government support. Ms. Currier has worked in the field of philanthropy since 2004 and aims to connect research with philanthropic investments in public health.
Network Director, IHI Open School; USA
Jessica Perlo is the Network Director of the Institute for Healthcare Improvement’s Open School, an interprofessonial educational program which provides health students with the skills to become change agents in health care. She works closely with the network of Chapters around the world to foster their development and engagement with quality improvement, patient safety, leadership, and patient- and family-centered care initiatives. She also works with expert faculty to support their involvement in the education of health professional students world-wide. Jessica holds a Bachelor’s in Science from the University of Vermont and a Masters in Public Health from Boston University School of Public Health. For over seven years she’s worked in health professional program development: first for a health systems research agency in New York and later for Partners Healthcare and Brigham and Women’s Hospital, teaching affiliates of Harvard Medical School in Boston.
Research and Evaluation Facilitator, Sustainable Improvement Team, NHS England
Jo Willett is a Research and Evaluation Facilitator for NHS England’s Sustainable Improvement team. She has commissioned and undertaken evaluation of improvement activities for over ten years in the public and private sectors. She is passionate about the role that robust research and evaluation activities can play in organisational decision making.
Deputy General Manager, Cardiovascular Services, Guy’s and St Thomas’ NHS Foundation Trust; England
Joanna Ward is the Deputy General Manager of Cardiovascular Services at Guy’s and St Thomas’ NHS Foundation Trust, and is a graduate of the NHS Graduate Management Training Scheme. She successfully completed an MSc in Leadership and Service Improvement in 2014, reflecting her particular interests in leadership and leadership development at all levels in healthcare, and in quality and service improvement on both local and system levels.
Chief Executive, Point of Care Foundation, England
Jocelyn founded The Point of Care programme, originally at The King’s Fund in 2007, and went on to become the chief executive of The Point of Care Foundation, an independent charity based in London, in 2013. She originally trained as a medical sociologist and ethnographer and is the author of “Hard-Earned Lives: accounts of health and illness from East London” (1984).
She has worked in academic research, as a senior manager in NHS community health services and in health regulation, first at the Audit Commission and then at the Commission for Health Improvement (CHI) where she was responsible for the design of the national reviews of clinical governance in NHS trusts and eventually acting CEO.
Jocelyn is the external lead for patient and public involvement for the NW London CLARHC, visiting professor in the Department of Medicine at Imperial College London and a trustee of the Nuffield Trust.
The Point of Care Foundation creates and shares evidence on staff and patient experience; promotes practical methods to support front line staff in their work with patients and improve the quality of care in collaboration with patients and families; and innovates and nurtures new thinking.
Clinical Specialist, Speech and Language Therapist, Adult Services South Eastern HSC Trust; Northern Ireland
Jocelyn graduated from the University of Ulster as a Speech and Language Therapist in 1988 and began her clinical career working across a range of community and hospital based services. In 1992 she moved to the now South Eastern Health and Social Care Trust in Northern Ireland to specialise in adult services.
She is a practising Clinical Specialist SLT and SLT Service Lead for Brain Injury and Quality Improvement within South Eastern Trust. She has recently taken up a part-time secondment opportunity contributing to the development of the QI Academy within the organisation and is working as part of the central QI Team.
Jocelyn is a Scottish Quality and Safety Programme Fellow and has completed the Dartmouth Institute Clinical Microsystems Coaching Programme.
Improvement Advisor and Programme Lead, The Scottish Patient Safety Programme for Mental Health, Healthcare Improvement Scotland; Scotland
Johnathan was appointed as the Improvement Advisor and Programme Lead for the Scottish Patient Safety Programme for Mental Health in October 2012. He is a registered mental health nurse and prior to joining Healthcare Improvement Scotland spent 14 years working for NHS Lothian in IPCU, In-patient and Community Rehabilitation, CAMHS and Low Secure care. He completed Wave 28 of the IHI Improvement Advisor’s course in November 2013 and is due to commence further MSc study on Mental Health and Social Inclusion in Autumn 2016.
NHS family physician, teacher and thought leader
Jonathon Tomlinson is a full-time GP with NHS England and trainer who has completed an academic fellowship studying doctor-patient relationships and professional behaviour. He is interested in how evidence enters dialogue between patients and professionals and between policy makers and citizens, and how values, knowledge, power and culture shape what is said by who and why. His clinical interests include conditions that arise as a result of adversity in childhood, like chronic pain, anxiety and multimorbidity.
Director, Primary Health Care, Florianopolis Municipality, Brazil
Jorge Zepeda is the former head of primary health care for the municipality of Florianopolis, Brazil (during the localisation of the PACK Adult programme, currently in pilot implementation). He is a PhD Student at the University of Leeds (research topic: opinion leadership and diffusion of innovations in primary care) and family physician by background.
Patient Representative/Improvement science fellow, Centre for Implementation Science at King's College
Josephine Ocloo is active as a harmed patient, patient representative and researcher in patient safety and became involved in these activities after the death of her daughter due to the failure to manage her heart condition. She went on to gain a PhD in patient safety and is currently a Health Foundation Improvement and Q Fellow, based at King’s College London.
Dr Ocloo’s current research project is looking at the factors that prevent patients from being involved in patient safety and what support would empower them. She is interested in wider issues of health inequalities, equality and diversity and social justice. As a patient representative she has worked with local, national and international organisations on patient safety and quality improvement.
Dr Ocloo is currently a lay member of the National Patient Safety Response Advisory Panel at NHS Improvement and a Patients’ for Patient Safety (PfPS) Champion, England, part of the WHO Patient Safety Programme.
Quality and Safety Improvement Manager, Cardiff and Vale University Health Board; Wales
Joy has worked for over 30 years in the NHS resulting in a rare combination of experience incorporating nursing and senior management roles across the healthcare community. Nursing roles spanned from being a Practice Nurse in Primary Care to a senior nurse in Cardiac Surgery. The past 15 years have been as a leader of improvement. During this time she completed an MSc in Theory of Constraints (Healthcare management) and the IHI Improvement Advisor Professional Development Programme. Joy was seconded to the all-Wales 1000 Lives Campaign where she worked nationally as an Improvement Advisor. She was chair of the UK Safer Patient Network operational group. Currently she is quality and safety improvement manager in Cardiff and Vale University Health Board which is one of the largest healthcare organizations in the UK.
Deputy Director and Academic Lead, National Institue of Health Research (NIHR) Collaboration for Leadership in Applied Health Research and Care (CLAHRC) Northwest London (NWL), Imperial College, Chelsea and Westminster Hopsital, London, UK
Julie Reed is based at Chelsea and Westminster Hospital, which hosts the CLAHRC, and works alongside academic and healthcare organizations to explore how to translate research into everyday practice. She helped to develop the CLAHRC programme, which is led academically by Imperial College London. Julie is a trained chemical and biomedical researcher with experience of running chemical laboratories, she has a PhD in the intelligent design and development of novel anti-cancer therapeutics. As an Improvement Science Fellow she is examining how improvement science can support frontline staff to put evidence into practice to deliver better care.
Foundation Doctor, East Lancashire NHS Trust; England
Karthickkumar Selvakumar is a Foundation Doctor at East Lancashire NHS Trust. Based in Royal Blackburn Hospital for the foundation years. Completed medical school in 2015 at University of Leicester and an intercalated BSc in international health at University of Leeds. He led the establishment of Foundation doctor led quality improvement at East Lancashire Hospitals NHS Trust. He is aspiring to be a public health doctor, after acquiring a few years of clinical experience as a general practitioner after foundation years.
Director of Policy, The European Patients’ Forum (EPF)
Kaisa Immonen-Charalambous has a Master’s degree in International Relations (UK and Finland). She is responsible for the overall lead of EPF’s policy and advocacy work at EU level, strategic planning, policy analysis, and building positive relationships with EU institutions and stakeholders as well as developing EPF’s policy positions in close consultation with the membership. She leads the thematic area of empowerment and patient-centred chronic disease care within EPF. She is currently the co-chair of the European Medicines Agency’s Working Party with Patients and Consumers, a member of the European Commission’s Expert Group on Patient Safety and Quality of Care and on the PISCE Platform of Experts on Self-Care. Before joining EPF in 2010 she worked in EU health policy, advocacy and external communications roles in both the private and non-profit sectors.
Head of Transformation, Horizons team, NHS England
Kathryn Perera is the Head of Transformation Horizons team, NHS England.
A barrister by background, Kathryn helped establish and run Movement for Change, an award-winning Community Organising social enterprise. Kathryn was a 2015/2016 US-UK Fulbright Commission Scholar and Visiting Fellow at the Kennedy School of Government, Harvard University working with Marshall Ganz on Public Narrative, community organising and theories of change leadership.
She joined the Horizons team to lead the development of social movement theory and practice and to assist in setting up the Horizons Community Interest Company to offer cutting edge transformational expertise to the health and care sector.
Quality Consultant, Zealand University Hospital, Denmark
Katrine is responsible for the evaluation of Thanks for Asking in corporation with the project manager from the Danish Society for Patient Safety, Ove Gaardboe. Katrine is trained as a Professional Bachelor of Occupational Therapy and Master of Science in Public Health from University of Southern Denmark.
Professor and Vice Chair, Quality & Innovation, Department of Medicine, Director, University of Toronto Centre for Quality Improvement and Patient Safety and Editor-in-chief, BMJ Quality & Safety
Dr. Kaveh Shojania is Vice Chair (Quality & Innovation) for the Department of Medicine and Director of the Centre for Quality Improvement and Patient Safety (C-QuIPS) at the University of Toronto, where he also sees patients as a general internist. He has published 140 articles indexed in Medline, including in the New England Journal of Medicine, the Lancet, and Journal of the American Medical Association (JAMA). Google Scholar identifies over 10,000 citations to his work. (His h-index is 49). In 2004, Dr. Shojania received one of the John M. Eisenberg Patient Safety Awards from the US Joint Commission and the National Quality Forum for work in patient safety that has had an impact at a national level. He held a Canada Research Chair from 2005-2013. And, since January 2011, he has been the Editor-in-Chief of BMJ Quality and Safety.
Quality Improvement Advisor, USAID ASSIST, University Research Co., LLC; Botswana
Speaker bio to follow shortly.
Clinical Director, BMJ Learning and BMJ Best Practice
Dr Kieran Walsh is Clinical Director of Clinical Improvement at BMJ. He is the editorial lead of the medical education, quality improvement and evidence-based medicine products at BMJ. He has a vast amount of experience in online medical education, face to face delivery of medical education, and both summative and formative assessment. He has published over 100 papers in the biomedical literature and has published three books: the first and only book on cost effectiveness in medical education; a dictionary of quotations in medical education; and the Oxford Textbook of Medical Education. He is a Fellow of the Higher Education Academy, a Fellow of the Royal College of Physicians of Ireland and a Fellow of the Academy of Medical Educators. In the past, he has worked as a hospital doctor specialising in General Internal Medicine and Geriatric Medicine.
Kim Ethier Stover
Senior Improvement Advisor, USAID ASSIST, University Research Co., LLC; USA
Kim Ethier Stover is a Senior Improvement Advisor on USAID ASSIST managed by URC with over 15 years combined headquarters and field experience in designing, implementing and scaling up improvement programs. She has managed large-scale improvement programs in Uganda and Russia and provided technical support to programs in Cote D’Ivoire, Vietnam, Tanzania, Kenya, Botswana, and Mozambique to improve HIV, TB and maternal and newborn health.
Associate Director/Instructor, Masters of Healthcare Quality, Associate Professor, School of Nursing, Queen’s University; Canada
Kim Sears is the Associate Director for the Master of Science in Healthcare Quality program and the Deputy Director/ Healthcare Quality, Queen’s Joanna Briggs Collaboration. Dr. Sears has over twenty years of experience as a nurse, primarily focused in neonatal intensive care units. Dr. Sears conducts an active program of research in health services with a focus on advancing quality care, reducing risk and improving patient safety. The majority of her work focuses on furthering the quality and safety of medication delivery.
Senior Vice President of Community Health & Equity and Chief Wellness & Diversity Officer and Chair, Gail and Lois Warden Endowment on Multicultural Health; USA
Kimberlydawn Wisdom, MD, MS is the Senior Vice President of Community Health & Equity and Chief Wellness and Diversity Officer at Henry Ford Health System. She is a board-certified Emergency Medicine physician, the Chair of the Gail and Lois Warden Endowment on Multicultural Health, and Michigan’s and the nation’s First State-level Surgeon General. In 2012 she was appointed by President Obama to serve on the Advisory Group on Prevention, Health Promotion and Integrative and Public Health. Since 1987 she has been on the faculty of University of Michigan (UM) Medical School’s Department of Medical Education and adjunct professor in the UM School of Public Health. Dr. Wisdom focuses on health disparities/health care equity, infant mortality/maternal and child health, chronic disease, unintended pregnancy, physical inactivity, unhealthy eating habits, and tobacco use. She has worked collaboratively with school districts, faith-based organizations and the business community.
Dr. Wisdom provides strong leadership in community benefit/population health, and improving the health of those disproportionately affected by poor health outcomes. She founded the award-winning African American Initiative for Male Health Improvement (AIM –HI) and most recently, the Women Inspired Neighborhood (WIN) Network which aims to improve access to healthcare and reduce infant mortality in neighborhoods in Detroit. Since 2008, she has chaired the Detroit Infant Mortality Reduction Task Force. In 2007, she founded a youth leadership development effort – Generation With Promise (GWP) – designed to equip youth to drive policy, environmental and behavioral change in their school and community. GWP youth were featured on the cover of Modern Healthcare in June 2014. Dr. Wisdom is the recipient of numerous awards, has authored several peer-reviewed publications and book chapters and appeared on national television, including ABC’s Nightline, and has presented to audiences across the country and internationally.
Foundation Year 2 Doctor in General Practice, Weston Area Health Trust; England
Kirsten McGregor graduated from Manchester Medical School in 2014 having intercalated a BSc Hons in Emergency Care during 2013 at Plymouth University. During her first year on the Severn Foundation programme she participated in hospital projects to improve outcomes for patients with Sepsis. As Quality Improvement Lead in FY2 she has developed with colleagues in nursing a Hazard Reporting Hotline to enable any staff member to immediately report hazards or concerns to a senior physician and developed a QI project to reduce risk. This has been presented widely and has been shortlisted in 2016 for the HSJ Patient Safety Innovation Category.
Clinician Scientist and the Founding Head of the Knowledge Translation Unit, The University of Cape Town Lung Institute.
The KTU has spent 15 years developing, implementing and testing symptom- and condition-based guidelines, training programmes and task-shifting initiatives to support better access and improved primary care for priority conditions like tuberculosis, HIV and NCDs. These programmes have been implemented at scale in South Africa reaching more than 20,000 health workers, and adapted for use in Malawi, Botswana, Brazil and Mexico. The current version of the programme covers comprehensive adult primary care including infectious diseases, NCDs, mental health conditions and women’s health, and is called PACK (Practical Approach to Care Kit).
CEO, Consumers Health Forum of Australia; Australia
Leanne is the Chief Executive Officer of the Consumers Health Forum of Australia. She is a health service executive with over twenty five years’ experience. Leanne has held executive positions within government and in national and state non-government organisations, most recently as CEO of a state-based primary care organisation. Throughout her career, she has worked in the health and social care sectors. Leanne is a Board Director of the Ozhelp Foundation, PainAustralia and a member of the clinical governance committee of a major regional aged care provider. Leanne has tertiary qualifications in communications and business. She is a member of both the Australian Institute of Company Directors and the Australian Institute of Management.
Healthcare Improvement Fellow, USAID ASSIST Project, Quality & Performance Institute, University Research Co., LLC
Leighann Kimble is a Healthcare Improvement Fellow for the Quality & Performance Institute at University Research Co., LLC. As a Healthcare Improvement Fellow working in quality improvement and health systems strengthening as a technical backstop for the USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project. Her role involves technical and program-related writing, relationship management, logistical coordination, and general program support.
Leighann has a background and interest in Anthropology, International Relations and Development, holding a MA in International Relations from Webster University and a BA in Anthropology, International Relations, and Asian Studies from Mary Baldwin College.
Assistant Director of Safe & Effective Care, Northern Ireland; Northern Ireland
Linda registered as a nurse in 1990, and worked Musgrave Park Hospital and The Royal Group of hospitals before moving to a community nursing post in South and East Belfast. She completed her BSC (HONS) in Nursing in 1999, worked as a District Nursing Sister for 4 years before becoming a Care Manager in 2003. In 2008 Linda took up post as Governance Manager in the South Eastern Trust, and completed Masters in Public Administration in 2011. Since 2011 she has worked as Assistant Director of Nursing: Safe & Effective Care and is currently undertaking the IHI Improvement Advisor Programme.
Improvement Advisor, Associates in Process Improvement
Lloyd Provost is an improvement advisor with Associates in Process Improvement who has worked worldwide to apply the science of improvement. His experience includes consulting and teaching in collaborative improvement, planning, management systems, measurement, planned experimentation, and statistical process control. Lloyd is also senior fellow of the Institute of Healthcare Improvement (IHI). Lloyd also works with IHI on their “Improvement Advisor Development Program”. Lloyd holds has a Bachelor of Science and a Master of Science in Statistics. He is the author of multiple papers relating to quality and measurement and co-author of three books on planned experimentation, measurement, and the science of improvement.
ECMO Nurse Specialist, Cardiac Intensive Care Unit, Great Ormond Street Hospital for Children NHS Trust
Ms Lora Espancho has been a registered nurse since 2003, and has been working at Great Ormond Street Hospital Cardiac Intensive Care Unit as a critical care nurse and as an ECMO nurse specialist for the last 6 years. She has spent a year as a practice facilitator involved in educating and training new staff to provide the best care, and more importantly to prevent harm to patients. She travels to India and Africa two to three times a year with Healing Little Hearts Charity as part of a team of surgeons, doctors, and nurses performing congenital heart surgeries.
Patient Safety Lead, the Development of the Patient Safety Incident Management System (DPSIMS), Patient Safety
Lucie started her career as a policy official in the Department of Health in 2009, working in a number of clinical policy areas including pathology and imaging. She has been part of the national Patient Safety function since 2014, where she leads the DPSIMS (Development of the Patient Safety Incident Management System) project to define and procure the successor to the National Reporting and Learning System(NRLS). She is interested in the ‘gap’ between technology and users, and how thoughtful design can help to bring them together to maximize benefits for patients, staff and the wider healthcare system.
Lucie’s undergraduate degree was in Anthropology, and she is now on the home straight towards completing a Master’s degree in Health Policy with Imperial College London.
Cardiologist-electrophysiologist, The Catharina Heart Center, Eindhoven; The Netherlands
Lukas Dekker is a cardiologist-electrophysiologist in the Catharina Heart Center in Eindhoven, the largest heart center in The Netherlands. Lukas Dekker finished his PhD-thesis on the mechanisms of ischemia-induced ventricular arrhythmias in 1996. Thereafter, he was trained as a cardiologist in the Academic Medical Center in Amsterdam. He is currently involved in several projects ranging from basic cardiac research to value based health care. He has a part-time position at the Technical University Eindhoven.
M. Rashad Massoud
Director, USAID ASSIST Project
M. Rashad Massoud is a public health physician internationally recognized for his leadership in global health care improvement. He is the Director of the USAID Applying Science to Strengthen and Improve Systems (ASSIST) Project. He is Senior Vice President of the Quality and Performance Institute at URC, leading URC’s quality improvement efforts in over 40 countries applying improvement science to deliver better results in global health priority areas.
Dr. Massoud is President Elect of the Alumni Council of the Harvard T.H. Chan School of Public Health Alumni Council and is a member of the Palestine Health Policy Forum.
Senior Quality Improvement Advisor, USAID ASSIST, University Research Co., LLC; Uganda
Speaker bio to follow shortly.
External Lead Advisor, WHO Patients for Patient Safety Programme
Following the death of her son as a result of medical error, Margaret Murphy has been actively involved as a patient safety advocate. Margaret is the External Lead Advisor, WHO Patients for Patient Safety (a network of 400 patient safety champions from 52 countries with 19 collaborating organisations).
The focus of her work relates to seeing adverse events as having the potential to be catalysts for change as well as being opportunities for learning, identifying areas for improvement and preventing recurrence.
She promotes this viewpoint at local, national and international levels as an invited presenter to conferences, hospital staffs and students. Her area of particular interest is education as a vehicle to achieve sustainable culture change.
Viewed as a resource for including the patient perspective in a variety of initiatives and a range of fora, Margaret has been invited to partner and collaborate in the areas of:
- Policy-making (Commission on Patient Safety & Quality Assurance and implementation steering group; member HSE National Risk Committee)
- Standard-setting (HIQA working group)
- Regulation (lay member, Irish Medical Council and serving on a number of committeess),
- Education (Lectures to students – medical, nursing, radiation therapy, pharmacy, etc.)
- Research (Collaborator on EU Research Projects; Assessor final stage applications for NIHR funding).
- Conference speaker – often keynote (conferences, healthcare staffs, seminars, learning sets)
- Team member critical incident reviews.
- Designated as one of seventy ISQua Experts in 2012
- Invited by Prof. the Lord Darzi of Denham to join an advisory group to scope, research and develop a paper on the subject of patient empowerment and make recommendations to senior policy makers for presentation at the Global Health Policy Summit, Doha, 2013 and again in 2015.
Director of Policy, Research and International Development for Public Health Wales
Professor Mark Bellis is the Director of Policy, Research and International Development for Public Health Wales, Chair of the WHO Centre for Violence Prevention and alcohol lead for the UK Faculty of Public Health.
Mark has undertaken substantive work in the field of violence prevention, alcohol, drugs and sexual health. He has published over 160 academic papers and more than 200 applied public health reports. Professor Bellis is the UK Focal Point to the WHO for Violence and Injury Prevention, an expert advisor to the Home Office, academic advisor to Public Health England and a member of the WHO global expert advisory panel on violence prevention. Mark has led and co developed multiple Adverse Childhood Experience studies in the UK and across Europe in order to better understand the impact of the childhood stressors on health across the life course.
RAND Professor of Health Services Research Cambridge Centre for Health Services Research; England
A fellow of both the Academy of Social Sciences and the Academy of Medical Sciences, Mary Dixon-Woods is RAND Professor of Health Services Research in the Department of Public Health and Primary Care at the University of Cambridge. As Co-Director of the Cambridge Centre for Health Services Research, she leads a programme of research focused on patient safety and healthcare improvement, healthcare ethics, and methodological innovation in studying healthcare. She is Deputy Editor-in-Chief of BMJ Quality and Safety. She holds honorary positions as an adjunct professor in the Department of Anesthesiology and Critical Care Medicine at Johns Hopkins University, a visiting professor at the University of Leicester, and a visiting adjunct professor at Dartmouth College. She was, in 2012, one of the first recipients of a Wellcome Trust Senior Investigator Award. She served on the National Advisory Group on the Safety of Patients in England, which produced the Berwick report in 2013. She also served on the review of information technology in the NHS led by Professor Bob Wachter, which reported in 2016.
Mary Dixon-Woods’ programme of research is concerned with generating a high quality evidence-base to support the organisation, quality and safety of care delivered to patients. Characteristically using mixed-methods approaches, her work focuses on evaluation of quality and safety improvement interventions and programmes, culture and behaviour in health systems, and regulation and governance of health research and care. She has special interests in the ethics of quality and safety and in the development of novel methods for conducting health services research.
Program Manager for Facility Interventions, MaiKhanda Trust
Dr Mercy Jere, MBBS, has worked in QI for 4 years in Malawi. She has presented QI work at various national forums in Malawi and at the Global Antenatal Corticosteroids Technical Working Group in USA. She has also co-authored one paper in a multi-country analysis on Antenatal corticosteroids use.
Deputy Medical Director and Chief Clinical Information Officer, South London and Maudsley NHS Foundation Trust; England
Dr Michael Holland is a Senior Fellow at London School of Economics where he teaches a course on Quality Management in Healthcare. Previously he was a Fellow at the NHS Institute for Innovation and Improvement where he worked on the development of resources for the use of SBARD within Mental Health and helped to set up and deliver Leading Improvement in Patient safety for Mental Health services within the UK. He has also worked as an Improvement Advisor to the Improvement programmes delivered in NHS South West and NHS South.
Sir Muir Gray
Honorary Professor in Value Based Healthcare, Nuffield Department of Primary Care Health Sciences, University of Oxford; England
Professor Sir Muir Gray joined the City of Oxford Health Department in 1972. The first phase of his career focused on disease prevention in old age, followed by development of the NHS screening programmes as well as services aimed at bringing knowledge to patients and professionals, including NHS Choices. He was instrumental in setting up the Centre for Evidence Based Medicine in Oxford and in 2008 co-founded the Centre for Sustainable Healthcare. He was Chief Knowledge Officer of the NHS in England and is now Director of the Value Based Healthcare programme at the University of Oxford.
CEO & Founder, iWantGreatCare; England
Neil trained as a nephrologist at Oxford and Harvard before founding Doctors.net.uk – the world’s largest online professional network of doctors. As well as leading iWantGreatCare, he is an advisor on ehealth and transparency to government and the EU. “Fully understanding the experience of those receiving care is absolutely central to improving quality and ensuring excellence. The passion and vision of iWantGreatCare is to completely transform healthcare by ensuring that the voice of every patient is heard and is then shared in a fully open and transparent way”
Consultant Paramedic, The Scottish Ambulance Service (SAS); Scotland
Neil Sinclair began his career in Edinburgh staffing traditional ambulances, response cars and cycle response units moving on to a range of leadership roles, SAS airwing, Emergency Medical Retrieval, critical care practitioner and consultant paramedic in clinical decision making. He is a member of the royal college of paramedics Neil’s specialist clinical interests are prehospital cardiac arrest management. In his spare time, Neil tries to mountain bike and snowboard when the weather permits.
Nick is an independent consultant providing support to help the Health Foundation found an Improvement Research Institute. He was Director of Research at the Health Foundation 2012-2015, responsible for commissioning improvement research and Fellowships. He was Professor of the Practice of Pharmacy at UCL School of Pharmacy from 1992-2013 and published over 200 peer reviewed papers. His work is multidisciplinary, with co-authors ranging from philosophers to mathematical modelers. He is a former Vice-Chair of the Royal Pharmaceutical Society of Great Britain, and presented the BBC series The Victorian Pharmacy.
Adjunct Associate Professor and Medical Director, University of Canberra and Ochre Health; Australia
Paresh is a Family Physician, Regional Medical Director for integrated care clinics, an after-hours primary care service, Chair of Clinical Review Committee of a large tertiary teaching hospital and an independent consultant in primary care quality and safety improvement. He has academic affiliations with two universities and is on the Editorial Board of international journals that includes the Advisory Board for BMJ Quality. Above all he has a passion for practicing patient-centred medicine as the golden thread that weaves together all his interests.
Head of Europe and Latin America, Institute for Healthcare Improvement; USA
Pedro Delgado, MSc, has a unique ability to work across cultures, languages, and systems. Based in the United Kingdom, he has been a driving force in IHI’s global strategy. From work on reducing C-sections in Brazil, to improving early years education in Chile, to improving patient safety in Portugal and mental health in London, Mr. Delgado has led the key senior relationships and design and implementation of large-scale health system improvement efforts and networks globally. He holds summa cum laude degrees in Psychology and in Global Business, and an MSc in Healthcare Management and Leadership.
Interim Postgraduate Dean, Wales Deanery
Professor Peter Donnelly qualified from University College Dublin in 1983. He trained in psychiatry in Wales and Sheffield, before taking up a Consultant post in Swansea in 1993.
Peter was Postgraduate Organiser and Royal College Tutor from 1999 to 2004 and was then appointed Director of Postgraduate Medical Education in Swansea NHS Trust. Peter was Deputy Postgraduate Dean, working alongside Professor Derek Gallen, Postgraduate Dean, contributing to the ongoing development of the Wales Deanery. From the 1 January 2017 Peter commenced the role of Interim Postgraduate Dean. Peter leads on a number of educational initiatives for trainees across Wales, including the introduction of the Education Contract and the Welsh Clinical Leadership Training Fellows Scheme.
Peter’s research interests include evaluation of education initiatives, leadership competencies for doctors and other health care staff, and technology enhanced learning. He is also a member of the Faculty of Medical Leadership and Management and a Fellow of the Academy of Medical Educators, the Higher Education Academy and the Royal College of Physicians Edinburgh.
Chief Executive Officer, ISQua
Peter Lachman M.D. MPH. M.B.B.Ch., FRCPCH, FCP (SA), FRCPI assumed the position of ISQua Chief Executive Officer on 1st May 2016. He has great experience as a clinician and leader in quality improvement and patient safety.
Dr Lachman was a Health Foundation Quality Improvement Fellow at IHI in 2005-2006, and developed the quality improvement programme at Great Ormond Street Hospital where he was the Deputy Medical Director with the lead for Patient Safety. Prior to joining ISQua, Peter was also a Consultant Paediatrician at the Royal Free Hospital in London specialising in the challenge of long term conditions for children.
Dr Lachman has been the National Clinical Lead for SAFE, a Heath Foundation funded RCPCH programme which aims to improve situation awareness in clinical teams. In Ireland he is Lead International Faculty at the RCPI in Dublin, where he co-directs the Leadership and Quality programme to develop clinical leaders in quality improvement. He is co-founder and Chairperson of PIPSQC, the Paediatric International Patient Safety and Quality Community.
Chair and Global Lead, Simple UK
Phil is a Visiting Fellow at Staffordshire University’s Faculty of Health Sciences, has won NHS Leadership Academy accolades of ‘The NHS Innovator of the Year’ and ‘The NHS Inspirational Leader of the Year’, is the creator of the NHS’s patented Simple Telehealth technology, methodology and Florence, is Clinical Messaging Consultant to the US Veterans Health Administration and is a Chartered I.T. Professional.
Prior to the NHS, Phil had an international career focussed on business change at SME and multi-national levels, working across Europe, Africa and Pacific regions in the mobile, telecoms and sports sectors.
Phil is currently using his unique approach to assist NHS and healthcare organisations throughout the UK, USA, Australia and Ireland to develop effective but low cost methods of increasing quality of care and convenience at scale, whilst reducing cost and saving time for patients and clinicians.
Pierre M. Barker
Chief Global Partnerships and Programs Officer, Institute for Healthcare Improvement (IHI)
Pierre M. Barker is responsible for IHI’s Strategic Partnerships across the globe and for IHI’s programming in countries around the world outside North America. In addition to advising governments and large organizations on quality strategies, IHI uses the science of improvement to promote improved outcomes in health and health care. Dr Barker also leads IHI’s extensive global programming in maternal and child health. In that capacity he is working with the WHO to help develop a global implementation strategy to improve quality of care for mothers and newborns. He attended medical school in South Africa and trained in pediatrics in the UK and US. Before joining IHI, he was Medical Director of University of North Carolina (UNC) Children’s Hospital clinics and was responsible for leading health-system- wide initiatives on improving access to care and chronic disease management. He is a Clinical Professor of Pediatrics in the Maternal and Child Health Department at Gillings School of Global Public Health at UNC Chapel Hill.
Senior Improvement Advisor, USAID ASSIST, University Research Co., LLC; USA
Ram Shrestha has worked more than 20 years in developing countries implementing successfully community-level maternal and child health interventions. Over two decades working with community health workers in Asian and African countries he has developed a Community Health System model that has been used to implement health programs aimed at meeting the health needs identified at the community level. The model has also been used to strengthen the linkages between the health facilities and community.
'World’s Greatest Living Explorer'
Often described as the ‘World’s Greatest Living Explorer,’ Ran Fiennes is the first person to reach both North and South Poles by foot. He also made it into the record books by completing seven marathons on seven continents (including Antarctica) in seven days – soon after receiving emergency heart surgery. Only then did he take up climbing, starting with the North Face of the Eiger. At the age of 65, at his third attempt, Ran became the oldest Briton to conquer Everest.
Amongst an incredible catalogue of adventures and extreme tests, Ran has recently undertaken The Coldest Journey, an attempt to cross Antarctica on foot during the southern winter where the temperature falls to minus 90°C. He was forced to withdraw when he suffered severe frostbite, but still claims that “if you are lucky enough to be able to walk around without a crutch, you might as well go for it.” It didn’t stop him from undertaking the hottest journey, the Marathon des Sables, a 159 mile run over six days in temperatures over 50C through the Saraha.
Ran inspires and entertains conference and after dinner audiences throughout the world. Presentations draw a connection between nature’s most dangerous and difficult challenges, and the day-to-day hurdles we all face. Teamwork, determination, patience, discipline and creative thinking are all critical in expeditions; we may not risk our own lives, but the parallels are clear even in less hazardous occupations.
As well as the execution, Ran explains the challenge of preparing and raising £40 million in sponsorship, finding the right volunteers and planning complex journeys beset by political, personal, geographical, financial and physical obstacles. To him, building a team with the right balance of character and attitude is paramount. Persistence, tolerance, fitness, agility and the ability to perform under extreme pressure are all factors in Ran’s remarkable endeavours as they are in any competitive environment.
As well as the personal challenge, there is another dimension to the expeditions. A huge amount of scientific research has been carried out by Ran’s teams, and charities such as Marie Curie and the Multiple Sclerosis Society have benefited to the tune of many millions.
Rene Buch Nielsen
Special Consultant, Corporate Quality, Central Denmark Region; Denmark
Rene Buch Nielsen has been Master of Social Anthropology, Consultant, Special Consultant and professional leader in Corporate Quality in the Central Denmark Region since 2004.
Director, Health Quality Evaluation, The New Zealand Health Quality & Safety Commission
Richard Hamblin is Director, Health Quality Evaluation at the New Zealand Health Quality & Safety Commission, responsible for all aspects of measurement of quality of New Zealand’s healthcare. This includes the New Zealand Atlas of Healthcare Variation, measurement of the effects of national quality improvement programmes, and design and implementation of overarching national indicators of quality and value. Prior to joining the Commission Richard worked for 20 years in and around the NHS in England, latterly as Director of Intelligence at the Care Quality Commission. He has also worked for the King’s Fund in London, and is 2006/07 Harkness Fellow.
Obtetrician, Einstein Hospital, Brazil
Rita Sanchez PhD in Medicine, Gynecologist and Obstetrician graduated from the Faculty of Medicine University of São Paulo, Specialist in Fetal Medicine by the Brazilian Medical Association. She also has an MBA in Economics and Health Management from UNIFESP, and has held the position of Medical Coordinator of Maternity at Hospital Israelita Albert Einstein since 2013. Other posts include Medical Residency Supervisor and Co-Coordinator of Latu Sensu Post-Graduation at Hospital Israelita Albert Einstein and Current Clinical Leader of the HIAE-ANS-IHI Collaborative – Appropriate Delivery Project.
Robert A. Gabbay
Chief Medical Officer, Joslin Diabetes Center, Harvard Medical School; USA
Robert A. Gabbay, MD, PhD, has over 35 years of clinical and research experience and is Chief Medical Officer and Senior Vice President at Joslin Diabetes Center. His research focuses on improving primary care health care delivery to enhance diabetes outcomes and patients’ experiences.
Dr. Gabbay helped to lead a unique, state-wide initiative aimed at transforming care in Pennsylvania to be aligned with the Chronic Care Model and PMCH. Dr. Gabbay’s focus at the Joslin Diabetes Center is to foster innovation within the walls of Joslin as well as disseminating (100 words) these approaches regionally, nationally, and internationally.
Robert S Kristiansson
Chief Medical Officer in Health and Habilitation, Uppsala County; Sweden
Robert S Kristiansson is Chief medical officer in Health and Habilitation in Uppsala county and a General Practioner. As a fellow at Intermountain Healthcare and an affiliate at Jönköping Academy for Improvement of Health and Welfare, his research interests include working with international comparisons of healthcare systems with a special focus on readmissions and effectiveness in transition processes between healthcare providers.
He also has a special interest in developing IT solutions to support medical processes. He has held several executive positions in private and public healthcare companies in Sweden. He received his MD from Uppsala University and his MBA from Stockholm school of economics.
Professor of Science and Society and Emeritus Professor of Fertility Studies at Imperial College London
Truly a ‘Renaissance Man’, Lord (Robert) Winston is a doctor, scientist, politician and television presenter.
Widely regarded as our pre-eminent expert in reproductive medicine, Lord Winston is Professor of Science and Society and Emeritus Professor of Fertility Studies at Imperial College. He runs a gene transplant research programme in the Institute of Reproductive and Developmental Biology, where the team have achieved significant advances, particularly in endocrinology, IVF and genetics.
Lord Winston has been Chancellor of Sheffield Hallam University and Chairman of the Council of the Royal College of Music. In the field of politics, he sits on the Labour benches and speaks regularly in the House of Lords, particularly on science, education, medical ethics and the arts. He is chairman of the House of Lords Select Committee on Science and Technology.
A seasoned and popular television presenter, Lord Winston wrote and presented Superhuman, The Secret Life of Twins, Child of Our Time and the BAFTA Award winning The Human Body. He presented five series of Your Life in Their Hands for the BBC. In addition to his science-based programmes, Lord Winston displayed his musical abilities in Play It Again, where he learned to play a saxophone, from scratch, in five months. He has even appeared in an episode of The Archers, as a fertility expert.
A regular contributor to Any Questions, Question Time and the Today programme, Lord Winston has also appeared on Have I Got News For You, Start The Week and Desert Island Discs. He has contributed articles to all the national newspapers and to journals ranging from The Spectator to Good Housekeeping.
Much in demand as a conference speaker, Lord Winston explains how the human mind is expanding exponentially and advocates greater trust in scientists, in everything from food scares to climate prediction. As an after dinner speaker, he is thought provoking and engaging covering career, his views and his wide interests with a terrific sense of humour.
Pediatric Anesthesiologist, The Children’s Hospital of Philadelphia; USA
Dr. Ron Litman is a pediatric anesthesiologist at The Children’s Hospital of Philadelphia, and Professor of Anesthesiology and Pediatrics at the Perelman School of Medicine at the University of Pennsylvania. Dr. Litman is the medical director of the Institute for Safe Medication Practices (ISMP) and is currently enrolled in the Masters of Healthcare Law program at the University of Pennsylvania School of Law where he his focus is on drug safety laws and regulations.
Executive Director of Nursing, Cardiff and Vale University Health Board; Wales
Ruth Walker qualified professionally as a Registered Nurse, and has gone on to study for a Bachelor of Sciences (Hons) in Nursing and Master of Arts (MA). Ruth has undertaken leadership roles which include Chair of Nurse Directors Forum, Welsh representative on DoH Modernising Nursing Careers, Kings Fund/ Burdett Trust Ward to Board, Implementation of the key national work stream on behalf of the minister on continence care for Free to Lead / Free to Care. Her continuous professional development has spanned across advancing clinical skills, mentoring, leadership, and quality improvement.
Ruth sits on a number of national groups and has a special interest in professional leadership, increasing the contribution of the professions to improving care delivery, safety and service improvement. An experienced Director of Nursing currently in her 3rd executive post, Ruth has over 30 years experience in the NHS, having started her career as a healthcare support worker and progressed into senior clinical leadership and managerial positions. This experience spans primary, community, secondary and tertiary care settings. She has had significant success in the delivery of the quality and safety agenda along with strategic leadership of the nurses and midwives.
Director, Office of Health Sciences Education, Associate Professor, School of Nursing, Instructor, Masters of Healthcare Quality, Queen’s University; Canada
Rylan Egan is the Director of the Office of Health Sciences Education, and an instructor within the Masters of Health Care Quality program at Queen’s University. As a developer and presenter of the IDEAS Quality Improvement program within the Southeastern Local Health Integration Network in Ontario, Rylan presented at all 8 two-day workshops and conceptualized the use of the “Mr. Potato Head” icebreaker as a conceptual organizer for the workshop.
Rylan, and his office also conducted the first of two province wide program evaluations, and participated as part of the evaluation committee in the second. Rylan is and Educational Psychologist with particular interest and expertise in Quality Improvement and patient safety. His educational scholarly interests include Self-Regulated learning and curriculum design.
Project Director, Horizons team, NHS England
Sasha started his career in maxillofacial surgery. He developed an early interest in how health systems work and started a career in NHS management. He has experience of developing and delivering several large scale change programmes including the Integrated Care Network and delivery of the 18 weeks target in South Devon and opening Southmead Hospital in Bristol. He has a lifelong interest in innovation and established the South West HIEC which focussed on new models of care for long term conditions. Prior to joining the Horizons team, NHS England Sasha was a Visiting Senior Fellow at the Nuffield Trust. He is working on the development of the Horizons CIC and new ways of looking at demand and managing flow.
Art Therapist, Training & Development Lead for Arts Therapies, East London NHS Foundation Trust
Sheila Grandison is an Art Therapist and Training & Development Lead for Arts Therapies at East London NHS Foundation Trust and Visiting Lecturer in the School of Health Studies, City University. Since 2008 she has worked in partnership with Community Learning/Public Programmes at Tate Modern developing arts-based participatory CPD training programmes for ward-based nursing and medical staff, together with service users and carers which supports engagement, access and compassionate care in NHS acute mental health services.
Assistive Technology Innovation and Operational Manager C/O Mansfield and Ashfield CCG; England
Sian has over 14 years’ experience in the NHS as an accomplished Change Manager working on large scale change through implementations of Clinical Systems such as TPP, and the Summary Care Record. More recently she has developed and influenced the use of Assistive Technology such as Florence. Her pathway redesign skills influenced the American Veterans Health Administration deployment of their version of Flo “Annie”.
Sian has presented her work and spoken at conferences nationally and internationally with regular appearances on BBC Radio Nottingham. As well as a Master level qualification and a PGCE, Sian has a PGCert in Health Informatics.
Patient and carer representative & Chair of the London Neonatal Parent Advisory Board; England
Sibylle Erdmann spent 400 days living with her son in various London hospitals and has a large account base of experiences from this time and all the various outpatients’ appointments since then. She learned a lot about the human body and how medical decision-making processes work. She is interested in the role that parents, carers or all patients play in this process.
Sibylle is currently writing a doctorate on ‘Healthcare Decisions for Children’, having turned her first-hand experiences into a new vocation. She is an organisational psychologist by profession, having worked in HR consulting, in particular employee engagement, for 15 years.
Advisor, Norwegian Patient Safety Programme In Safe Hands 24-7
Solrun Elvik manages the Norwegian Patient Safety Programme’s efforts towards the primary health care service, primarily aimed at nursing homes and home care services. She is also the project manager for the initiative “Patient and User Safe Municipality”, which is a holistic programme to establish patient safety measures throughout all levels of primary care. Solrun is a pharmacist and she has worked on quality improvement of the pharmaceutical area for many years before joining the Patient Safety Programme in 2014.
Previously Medical Director at West Midlands SHA and Deputy Medical Director at Monitor and the NHS Trust Development Authority, Stan specialises at EY in patient safety, clinical governance and clinical engagement. Stan’s clinical career was as a Consultant Vascular Surgeon in Birmingham until 2013.
Senior Quality Improvement Advisor, USAID ASSIST, University Research Co., LLC; Tanzania
Speaker bio to follow shortly.
Medical Director, Leadership and Organization Development Mayo Clinic; USA
Dr. Stephen Swensen is the Medical Director for Leadership and Organization Development and a Professor in the Mayo Clinic College of Medicine. From 2005-2012 he served as the Director for Quality and Associate Dean for Value. Under his leadership, the Quality Academy and the Value Creation System were established. More than 35,000 colleagues have been certified as Bronze, Silver or Gold Quality Fellows. Dr. Swensen has been conferred the Diamond Quality Fellow Lifetime Achievement Award.
Dr. Swensen chaired the Department of Radiology from 1998-2006. His leadership team used Lean-Sigma and Baldrige methods to improve the value of care for patients provided by 1,200 staff who performed more than one million exams annually. During his tenure the department was recognized as the No. 1 radiology practice in the USA (Medical Imaging) and the most Patient-Centered (Diagnostic Imaging). Dr. Swensen has served as a Director on three Boards and as a member of the Mayo Clinic Management Team and Clinical Practice Committee. He holds a Masters of Medical Management from Carnegie Mellon University’s Heinz School. Dr. Swensen is a trained Executive Coach. He received his MD from the University of Wisconsin. His residency training was at the Mayo Clinic and his Thoracic Radiology Fellowship at Harvard Medical School, Brigham and Women’s Hospital.
Dr. Swensen is a Senior Fellow of the Institute for Healthcare Improvement. He is past President of two international societies, the Fleischner Society and the Society of Thoracic Radiology. He teaches Value Creation at the School of Public Health in the University of Minnesota. He served on the U.S. Quality Council. He chaired the American College of Radiology’s Quality Metrics Committee and led the RSNA’s Continuous Quality Improvement Initiative. He founded the Big Sky Quality Roundtable, and the Keystone Quality Officer Group, and co-founded the Sun Valley Quality Assembly. He has been Principal Investigator of three NIH grants related to lung cancer screening with CT and diffuse infiltrative lung disease. He has authored two books and more than 140 peer-reviewed articles. During the two past decades, Dr. Swensen has started three businesses. He has been married for 36 years and has two children. This year he completed his 37th marathon.
Head of Department, Facility Services, Aalborg University Hospital; Denmark
Susanne Sørensen has worked at multiple facility companies and one of her previous responsibilities include working on development projects. Currently, Susanne is Head of Department of the Facility Services at Aalborg University Hospital, reporting to the hospital executive committee. Her department includes 400 employees.
Over the past few years Susanne has worked on strategies such as culture at work, professional skills and how one can understand the words ‘service-minded’ and ‘professional behavior’. Susanne has a bachelor’s degree in administration and is currently studying for a Master of Public Governance. She is also a chairman of the Board of Linen and Uniforms for all hospitals in the region and a member of the steering committee dealing with “The patients team”.
Director of Leadership and Quality Improvement, NHS Improvement
Suzie is Director of Leadership and Quality Improvement at NHS Improvement. She first joined the NHS in 1992 and has worked operationally in acute, community and mental healthcare.
Suzie is a Health Foundation Generation Q Fellow and has a MSc. in Leadership for Quality Improvement. Through an innovative partnership with the Dartmouth Institute in Massachusetts, supported by the Health Foundation, Suzie and her team created the Sheffield Microsystem Coaching Academy to develop staff capability for improvement across Sheffield.
At NHS Improvement, Suzie leads on a portfolio that includes the co-design and delivery of the national strategic framework for improvement and leadership development published in December 2016 and a major programme on culture and leadership with Professor Michael West and the King’s Fund. Suzie is passionate about developing staff and patient capability for quality improvement and creating cultures to deliver great care.
Co-founder, Clod Ensemble
Suzy Willson co-founded theatre company Clod Ensemble and directs all of their productions. She instigated and leads the company’s Performing Medicine project, an award winning medical education programme which uses a range of arts disciplines, to develop the skills of medical students and healthcare professionals essential to clinical practice. Performing Medicine works with medical students at Barts and The London School of Medicine and Dentistry, Queen Mary University, (where courses and workshops are a compulsory element of the enhanced curriculum across the five years of medical school); and King’s College London; and with healthcare professionals at Royal United Hospitals in Bath; and Guy’s and St Thomas’ Trust.
Divisional Nurse, Primary Care and Networks, Aneurin Bevan University Health Board; Wales
Tanya is currently employed as Divisional Nurse, Primary Care and Networks within Aneurin Bevan University Health Board. This role encompasses professional nursing leadership for registered nurses employed by the Primary Care Directorate, and those employed by independent contractors, safeguarding, patient experience, quality and patient safety. Tanya has a steadfast commitment to improving the quality of life for older people, a passion driven from spending 4 years managing nursing homes for the elderly.
Tanya won a National Equality and Diversity Award in 2007 for an initiative to improve access to healthcare for informal carers.
In March 2012, Tanya and the Huntingtons Team won the Nursing Standard UK Community Nursing Award. Also in 2012, the Fast Track initiative won an NHS Wales Award in the ‘Improving quality through better use of resources” category.
In 2012, Tanya won the RCN Wales Nurse of The Year Chief Nursing Officer for Wales award, which recognised her innovation and ability to ‘trail-blaze’
In 2013, Tanya led on setting up the CHAaT volunteer service where retired NHS professionals support older people and their relatives in care homes. This service won the NHS Wales Award 2014 in the ’Citizens at the Centre of Service Re-design and Delivery’. It also won ‘Outstanding Innovation in Care’.
In 2015, CHAaT won the Patient Experience National Network Award and in May 2015, Tanya won the Enhancing the Experience of Care Category at the National RCN Nurse of the Year Awards. C.H.A.aT and Think About me also won the National Kate Granger Compassionate Care Awards.
In May 2016, Tanya won the Outstanding Contribution to Improvement in Public Services (All Wales Continuous Improvement Community) Award.
Founder and President, WI-HER, LLC; USA
Dr. Faramand brings 35 years of experience in the development and health sectors, including MNCH, RH/FP, HIV/AIDS, ID, NCD, and Gender. A versatile and proactive leader with extensive senior and board level management experience, she has the technical expertise to design, implement, monitor, and evaluate integrated health and education programs. Throughout her career, she has exhibited an ability to identify and capitalize upon opportunities due to her strong negotiation and interpersonal skills. She has the expertise to organize country-specific efforts that are adapted to a variety of settings, including conflict and hard-to- reach areas.
Child Neurologist and Healthcare Researcher, University Medical Center Freiburg
Thorsten Langer holds a clinical and a research appointment at the Department for Neuropediatrics and Muscular Disorders at University Medical Center Freiburg, Germany. He is also an International Faculty Associate at the Institute for Professionalism and Ethical Practice (IPEP) at Boston Children’s Hospital.
In 2013-2015, he worked as International Research Fellow in the US and was part of the research team which developed, implemented and evaluated “Patient-Teachers in Patient Safety”. He is particularly interested to find ways to improve patient participation and interprofessional collaboration.
Tiwonge Tracy Moyo
Chief of Party, USAID ASSIST Project, Malawi
Tiwonge Tracy Moyo MA., B.Soc.sc., is currently the Chief of Party for the USAID ASSIST Project in Malawi. As a Social Scientist she provides oversight and leadership in quality improvement activities with the Ministry of Health and Ministry of Gender Children and Social Welfare in Malawi. Tiwonge has worked on PEPFAR, USAID and British foundations program activities and has developed partnerships and collaborative relationships’ with various ministries at national and district levels. She is passionate with improving the quality of health and social services particularly in HIV/AIDS, Malaria, male circumcision and vulnerable populations in Malawi and Sub-Saharan Africa. Ms. Moyo received her Master’s Degree from University of Lancaster (UK) (2003)and her Bachelor’s Degree from Chancellor College, University of Malawi (2002).
Municipal Director of Health and Care, Tønsberg Municipality
Tove Hovland is trained as a physiotherapist and has published the book “Between chaos and control. Management and quality improvement in the primary health service” (2004).
Tove has previously worked as the Director of Development at Førde Hospital Trust, where she was responsible for the strategy and development of the health trust, as well as the overall system for quality and improvement. Hovland has also been a quality advisor at the County Governor of Sogn and Fjordane, where she was responsible for initiating quality improvement in the county’s 26 municipalities.
Director, PACK Global Development, Knowledge Translation Unit, University of Cape Town Lung Institute; South Africa
Dr Tracy Eastman is a medical doctor and health manager, trained at the University of Cape Towns medical school, in South Africa. She spent 5 years working in general and rural clinical practice in the Eastern Cape province of South Africa, Canada and the UK, 3 years working as a hospital manager responsible for O&G and Paediatric service delivery in the Western Cape province in South Africa, 9 years implementing Health IT systems in hospitals in South Africa and the UK and 3 years leading the BMJ Evidence Centre.
As of 1 June 2015 she is working as Director of Global development for PACK – the Practical Approach to Care Kit supporting the partnership between the University of Cape Towns Lung Institute Knowledge Translation Unit, (UCTLI KTU) and the British Medical Journal (BMJ).
Associate Clinical Director for Patient Safety, West of England Academic Health Science Network; England
Tricia Woodhead, BM, MBA, FRCR, spent 24 years as a Consultant Radiologist in the NHS. During 12 of these years she was Medical Director and Director/ Quality and Patient Safety. She is a Health Foundation and IHI Quality Improvement Fellow and Improvement Advisor having been awarded the Fellowship in 2010.
She is Associate Clinical Director for the West of England Academic Health Science Network with a major responsibility for continuing the five year South West Patient Safety and Quality Improvement Programme. She works across the South West, South of England and London on collaborative projects to improve reliability and patient safety in acute, community and mental health services. This includes Improvement Advisor to Zero Suicide, a recently launched four year collaborative across the whole community in the South West and Leadership coach to the Wessex AHSN. She also supports Wessex ANSN in their Patient Safety Collaboration Programme.
She was until January 2016 the Patient Safety Advisor to the Royal College of Radiologists. She is currently supporting the Royal College of Physicians as they develop their Quality Improvement Hub.
Tricia teaches Leadership for Patient Safety as Associate Clinical Lecturer at Keele University Medical School. During 2015 Tricia co-authored the Health Foundation Report Building the Foundations for Improvement, presented at the International Forum for Quality Improvement and Patient Safety in London on how to build systems to secure sustainable improvement in clinical care.
Director of academic outreach, BMJ, Editor-in-chief, BMJ Open and Honorary deputy editor, The BMJ; England
Trish Groves (MBBS, MRCPsych) trained in medicine and psychiatry before going to The BMJ in 1989. She is now director of academic outreach, BMJ; honorary deputy editor, The BMJ; and editor-in-chief of BMJ Open.
She spends about a quarter of her time directly interacting with health researchers through workshops and other outreach, and focusing on capability building in health research through initiatives such as eLearning programme BMJ Research to Publication (http://rtop.bmj.com/). She has published widely, particularly as a coauthor of research reporting guidelines such as the CONSORT 2010 statement on clinical trials.
Chelsea and Westminster Hospital NHS Foundation Trust Carol Rogers, National Museums Liverpool
Speaker bio to follow shortly.
Simulation and Clinical Skills Lead, Croydon University Hospital in Greater London; England
Vaughan Holm leads the Simulation-based Learning service for a large district general hospital where he specializes in the delivery of innovative inter-professional and multi-disciplinary educational programmes that challenge and enhance teams through shared learning models that encourage healthcare teams to explore patient safety outside traditional education and practice silos for the enhancement of patient safety in Croydon.
Executive Director, Strategic Partners, Institute for Healthcare Improvement (IHI)
Yaël Gill is responsible for overseeing the standardization of delivery and execution of IHI’s Strategic Partnerships portfolio working closely with the Chief of Global Partnerships and Programs Officer. Together with the IHI Regions and Focus Areas, Ms Gill works to ensure that each Strategic Partnership is aligned with IHI’s mission, maximizes the impact and successful reach of each partnership and supports the long-term planning and execution of the Strategic Partnership portfolio. Previously at IHI, Ms Gill was the Director for Operations for Europe and has worked as a Director on a number of Strategic Partnerships, large-scale programs and initiatives in Europe. Prior to joining IHI in 2001, Yael worked as an Educational Tour Director in Europe for the National Educational Travel Council (NETC) and spent time in France and Israel working as a language teacher.
Program Lead: Quality Initiatives, Health Strategy and Delivery Foundation; Nigeria
Dr Zeluwa Maikori is leading the quality improvement work at Health Strategy and Delivery Foundation (HSDF). The work is currently focused on improving maternal and newborn health outcomes across 80 facilities in 3 states in Nigeria. Prior to this, she led multiple multi-million dollar projects in HIV/AIDS, polio and tuberculosis in Nigeria. She is a medical doctor with a masters’ degree in public health and at least 12 years of experience in executing projects in public health.